UGG Reviews 

The company tortures and skins their sheep the shoes are nothing more than a label statement, however this label should be an embarrasment rather than something to flaunt. Their cruelty exceeds morality.

Got a pair of pink baby ugg boots as a gìft from a friend . My 13 months old baby only wore it for 2-3 times and the sole already lifting away. Contacted customer service but they said they need proof of purchase, which my friend didnt keep. Money wasted . Avoid!!!

Worst customer service. I have been scammed for $200 buying from them. The package was never delivered and they told me to contact ups and file a claim but ups was no help they said package was delivered even though it wasn’t and I never got my money back. Never again I will never order from them again
The order number is Na7840263

The worst experience with a retailer. I have a return that was sent on 3/3 and we are getting the run around on where the return is after a month. We were told they contacted the carrier and raised a ticket. I personally called the carrier and no ticket was raised. They've been telling us for 2 weeks that they contacted the warehouse and are still waiting for a response. Last week, we were told the return was in the warehouse and a label was being created. When I asked about that, they didn't respond to that comment. They are a bunch of liars and don't care about customer service.

Really irresponsible company.
I ordered UGG shoes from ugg.com online store. After eight weeks of normal use, the seam behind the shoe was torn. I filed a claim with the company. First, they said I had misused my shoes: ” qualityteam have decided that the defect on your shoes is not due to a manufacturer fault but to the pull tab being pulled too strongly”. How can wear shoes without using tap😳😠
Later they said I had worn shoes in the rain (and it is not true) and because of that the material was brittle.
The reasons why they rejected my claim were ridiculous and completely unfounded. The reality is that the quality of the shoes was really poor and the worst thing is that UGG refuses to be responsible for its own products.
I will never do anything with the company or its products again.
I paid an expensive sum from nothing.
Product quality and company responsibility do not deserve any stars.

I have been trying to get my money back for a double charge all day long DO NOT BUY FROM THE OFFICAL SITE they will double charge and then play stupid. The customer service line is of NO HELP. Called my bank and said the double charge would fall off 4 days from now! 🤬 I don’t even have the shoes yet and I need my money now.

I purchased a pair of ugg earmuffs at the beginning of this year and they sent me the wrong colour. In email they said it’s just the lighting making it look different which was so ridiculous I had to send back more photos pointing out how it’s clearly the different colour option and to that they said I can ship the wrong product back to them at my own cost and fill out an exchange request form as if I chose the wrong colour myself. They also don’t reply to emails you have to follow up and usually the response is generic.

I don’t know what it is but I recently got rid of ugg classic boots that I had since 2018 but didn’t wear too much it’s just that they ripped along the seem on one boot, but I still wore them. They were size 9 and so thick & warm and truly high quality; purchased at Nordstrom back then. So to replace them, I bought a new pair of the exact boots, but I accidentally purchased a size 10. When they arrived I thought they would be too big but they actually fit just like my old size 9 ones which was strange. As I wore them I noticed they were so light on my feet and not as thick or furry like I remember my old ones to be. They are much thinner and the sizing is different. Also, the bottoms have no grip so I slip on ice outside, but not with my old ones. My old ones were so much better quality all around. Did the quality change? I want the same quality as my old ones. It’s to the point I was thinking the new ones are fake. The quality has truly gone down. I don’t like the new ones. Has anyone else noticed this?

If I could give 0 starts I would. It’s not because of the boots. I love the boots. It’s be for their costumer service, if you need to return an item and their on line system is not working, can’t find my order for some reason. Then, you are stuck for ever. It’s literally impossible to solve on line. The system will lead you to an infinitive loop. I’ve been trying for weeks to reach someone on the phone!! Hours waiting, never a call back. Never a text. Live chat??? Forget it!! They are never there even on what they announce their business hours…

do not buy online it's a scam! It's incredible that if you buy on the website they do not care about the shipping experience. After two months I still have no received my parcel. I reported the issue to the customer care, they simply answer that it's not their fault and that I've to complain with the australian post ...
customer care vote 0! ugg vote 0!

Had no problems ordering from this site, received order within time frame given, very happy customer

I have been a faithful customer of for over 20 years. I purchased some uggs this year and they are s***. These are not the same product! They used to make but they sure as hell charge the same amount. I will never purchase another pair of ugg boots in my life. They lost a faithful customer. I would not recommend you purchase this product.

Would be a 0. Purchased a pair of boots from the store in Auckland central. After less than a year of use a green thread appeared inside the boot, this pulled and the inner edge peeled off leaving exposed glue digging into the back of me heel. Due to Covid-19 and stores being closed we tried to contact via both email and phone over many months with no response. Fast forward months and we are finally in Auckland and able to return to the store where originally purchased for and they say there is nothing they can do to help us as it’s past warranty and that we should have contacted them earlier using their online services as the store was closed. Exterior of the boot is in great condition, no outside seams are undone and there is still wool fluffed up inside ( manufacturing issue not wear and tear). Would not recommend spending money on these, you could get better for $15 at Kmart.

The worst company ever! Totally unbelievable! I spent 450 on Ugg boots and slippers! They arrived on 12/2/2021 FedEx (bad to) scanned the package delivered! Since I work at home and can see my front door from my desk, went straight to the door.No package no carrier! I called UGG just didn’t care! They refused to refund my credit care o send more items! Based on FEDEX’s delivery lie!

This has turned into the WORST company in the history of online shopping - NO customer service contact and they dont respond to email. Chat doesn't work even in so-called office hours. The clothes are garbage, not at all like in the photos. I got the bell-sleeve velvet sweatshit and it's nothing like the image, I could have picked up same at 21 for $20 instead of paying 4x. They scam you into 'rewards' so beware of that

I placed my order December 13 with Express shipping. It is now December 24th and item has not arrived.
I tried calling the 888 number during business hours and no one answers. I finally did a chat and had the investigation open. Two days after my chat I received a email stating my order was delivered.
I then made contact sotu UPS who says package never delivered and they opened the investigation.
This company is horrible. I feel like I've been scammed out of almost 400.00

After being a loyal customer for 20 years now I am actually shocked at how bad the quality has got with any new Ugg product. The new boots are not even close to what they were back in the day and it's really a shame. I feel they are totally taking advantage of loyal customers but it's only a matter of time until people realize they are paying the same if not more for inferior products. I have bought and returned 4 Ugg boots recently because they no longer fit the same way, the quality was a joke and they were not comfortable. I can't believe how thin the soles have become! They also use "repurposed " wool which is much cheaper for them and lower quality which is highly noticeable. Who is running this company into the ground so bad?? Everything about them has gone downhill, they look and feel cheap immediately, slippers will wear away the lining within a month and the comfort is non-existent. They no longer have the Vibram soles on any products which are the only soles I've had last years and years. I'm actually offended they are charging what they are while lowering the quality in every single aspect. I'm done with them, I have zero interest in ordering another Ugg boot ever unless I can find a vintage pair on TRR or something. I actually just ordered 2 slippers from the original Uggs ( Ugg since 1974 is the company ) and they are all hand made to order in Australia with the best quality materials and the price is almost the same as Ugg. It will take longer to get them from Australia but i have full confidence they will be worth the wait. Ugg here got greedy and don't deserve mine or anyone elses money.

Bought one size larger than my size and are at least 1 size too small still. No other option than use their prepaid return label costing 36 quid, even though they advertise free delivery and free returns. Sent two emails to the customers services, both got completely ignored. Really disappointing experience, was my first attempt at trying uggs, will not make this mistake ever again!

The worst company to buy from . The online is a scam. And no good customer service. I would never buy from their site again . They took my money I never get my full refund

Never buy uggs online!!
I recently purchased uggs slides online for my daughter for Christmas on December 5th uggs for my shipping address wrong and ups refused to deliver it until there was an investigation (for what reason not sure after I gave them all my info) ups informed me a week later that the Ugg’s were missing and I had to fill out a missing report. I tried to get a hold of someone at uggs which was impossible through phone only by text and only a certain hours of the day. If you missed their text they would sign out after 2 mins and you have to start all over again. The refused to give me my money back or call ups to track my order. I would never buy from uggs ever again. Worst customer service and the whole delivery process was disgusting.
I’ve taken my loss of almost 200 dollars and refuse to ever purchase or wear uggs ever again!!! Buyers beware!