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UK Automation - Home Automation superstore Reviews 

630
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TrustScore 3.5 out of 5

3.5

Electronics Store
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Rated 1 out of 5 stars

Purchased two energy light switches haven't worked since buying, spoke with manufacturer, still not working UK automation not answering chat/phone calls. Very poor service/product would not use again.... See more

Rated 4 out of 5 stars

Very good: Sell products suitable with continental wall plugs, offer products (X10) hard too find in France, shipment time relatively fast. To improve: prices (at least for X10 products) high, shipme... See more

Rated 5 out of 5 stars

Only issue I had was that I took standard free delivery (3-5 days) and it turned up the following day - wow - amazing service. I bought the Automatic garage door opener and I managed to fit it mys... See more

Rated 5 out of 5 stars

A very reliable company. After many purchases of X10 kit over the years, I cannot find any fault with the service they provide. As they deal with electronic equipment sometimes things don’t go accordi... See more

Company details

  1. Electronics Store

Information provided by various external sources

UK Automation are one of the UK's leading home automation dealers and stockists of Z-Wave & X10 home automation systems. Leading dealer for Fibaro and Vemmio Z-Wave systems, Smartwares stockist, Green-I & Systemline multi room audio systems.

Contact info

3.5

Average

TrustScore 3.5 out of 5

630 reviews

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3.5

All reviews

(630)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I did not recive my Z-Way license…

I did not recive my Z-Way license within a day, as promised, in fact im still waiting for it since 7 days. They wont even reply to my E-Mails or contact me proactive to explain why they cant deliver.

Promises Not Kept, no costumer service -> ORDER ELSWHERE

December 5, 2018
Unprompted review
Rated 5 out of 5 stars

Responsive

Although problematic, frustrating and costly delivery issues were experienced, the responsive and open communication from the MD of UK Automation has resulted in a five star rating. Please note that the delivery issues mentioned were attributable to a UK Automation supplier of the product purchased.

December 4, 2018
Unprompted review
Rated 4 out of 5 stars

little problem

I am not on, but it seems to me to have commanded the socket with a French and not English plug, thus I am obliged to buy a grip of conversion French English.
Otherwise, the delivery deadline is very correct

November 30, 2018
Unprompted review
Rated 5 out of 5 stars

First Order

I'm always a little concerned ordering from a company for the first time. I did my homework and saw good reviews and took the plunge. Glad I did, the item arrived as described along with a free converter plug from Euro to UK three pin plug. The item was packaged well and delivered during the timescales stated on the dispatch notice. Will 100% order from them again in the future.

November 30, 2018
Unprompted review
Rated 1 out of 5 stars

Appalling service and products that are not fit for purpose

I recently bought 4 x Z-Wave Dual Relay Wall Switch - TKB Home TZ57. Two of the devices have completely failed - blue lights flashing, and then , total failure. I used the chat help line of UK Automation. No-one was online, so I left a message. Two days later no response. I phoned the main number. A recorded answer, stating please email any problems. I suggest you do not touch UK -Automation together with TKB products with a long barge pole

November 23, 2018
Unprompted review
Rated 5 out of 5 stars

A good company to work with

I have been buying from from UK Automation for over four year now and have never had any problems with their service or the products they sell. They have provided good advice when requested, and been happy to accept returns when I inadvertently purchased the wrong item.

November 19, 2018
Unprompted review

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