I have purchased Dermalogica products from UK Beauty Club for many years. Delivery is always punctual, with samples of new relevant products to try included, it is so useful to be able to try before p... See more
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We sell a wide range of fantastic beauty brands online at great prices for our valued customers!
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Not reliable company order placed no order delivered
Hi, I placed my order Tuesday and still royal mail have not received the item they are meant to deliver
you charge delivery for not delivering the item as recommended time scale.
#122245
I have emailed and no response.
i have run out of my product
i wish i had read reviews
I cannot afford to waste my money
i want to cancel my order
I will be reporting to trading standards or ombudsman
My go-to retailer for Thalgo
My go-to retailer for Thalgo, huge range. Always prompt delivery and well packaged.
Fast and efficient service and…
Fast and efficient service and delivery.
Asked for a sample of a product,
and this I received, thanks
Brilliant quick dispatch and delivery…
Brilliant quick dispatch and delivery would recommend beauty club 👌
I did my skin care there and it was a…
I did my skin care there and it was a great experience, looks like my skin is shining and clean. I will remake a skin care after 3 months in order to get the highest possible efficacy from the treatment
Great prices on the Aveda products!
Great prices on the Aveda products that I needed, especially with an extra discount. Fast delivery!
My partner has the most beautiful curly…
My partner has the most beautiful curly hair thanks to Aveda curly range, he uses the primer to refresh in-between washes and it works really well. I need to add its worth every penny and it smells amazing!! Seamless transaction with UK Beauty, and for that reason we repeat purchase, with no issues
Effortless ordering and delivery
Excellent Products, excellent service.
Excellent service, prompt order confirmation, delivered on time, with tracking and in good condition. Will place further orders with this company and recommend them to friends.
Quick delivery
Quick delivery. Reliable company. Hair brush was exactly what I wanted.
On time well packaged gteat price
Lost order company completely dismissive
First the postive - cheap price. Beyond that, customer service has been astonishingly cavalier. My £160 order arrived with 1 out of 3 items missing. I reported immediately, and they took 3 days to respond. The parcel was sent Royal Mail Signature required, but no signature was requested or taken (although shown on tracking as signed as the driver faked it). Luckily, I had Ring doorbell footage to prove no signature by recipient. UK Beauty customer services insisted that as the parcel has been signed for (it hasn't and I had told them), there was nothing they could do, and I should contact my payment provider, and were otherwise unconcerned and dismissive. I pointed out that my supply contract is with with them, and not Royal Mail or payment provider, and could they supply the missing item or refund, and they have ignored me (I have waited a further 3 days to give them time, before writing this review).
Such an easy issue to put right, it is a shame they have got it so wrong.
Steer clear unless you like playing roulette with whether or not you will receive your order

Reply from UK Beauty Club
Excellent!
Excellent Company and delivered what I…
Excellent Company and delivered what I ordered on time.
Excellent company with high quality
Excellent company with high quality
Products and Services the best
Competed prices.
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