UK Beauty Club Reviews 4,440

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often highlighting the speed and reliability of receiving their orders. Many consumers also appreciate the competitive pricing and the wide selection of products available, finding good value for their purchases. The overall service is frequently described as excellent, with people noting the ease of ordering and the good condition of the items upon arrival. However, some customers also noted issues with delivery, specifically mentioning instances where parcels were not received as expected or where delivery protocols, such as signature requirements, were not followed. A few people also reported missing items from their orders or dissatisfaction with how delivery issues were handled.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers consistently praise the prompt... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the great product choice and... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the fast and efficient service,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the effortless ordering... See more

Price

Clients share positive opinions on price, consistently finding products to be reasonably priced and... See more

Based on these reviews

Rated 5 out of 5 stars

I have purchased Dermalogica products from UK Beauty Club for many years. Delivery is always punctual, with samples of new relevant products to try included, it is so useful to be able to try before p... See more

Rated 5 out of 5 stars

Very helpful always have been for a long time, many years ! Fantastic company helpful in many ways, parcel always arrives day date as stated from owners.

Rated 5 out of 5 stars

I love UK Beauty Club. I regularly hear from them since I started buying from them some years ago. They have never let me down with any order and I find that I save a lot of money on my favourite p... See more

Rated 5 out of 5 stars

I have to praise the customer service. Have purchased hair products and found prices very competitive. Also free delivery. Email updates and prompt delivery. Also replied to queries within a coupl... See more

Rated 1 out of 5 stars

Hi, I placed my order Tuesday and still royal mail have not received the item they are meant to deliver you charge delivery for not delivering the item as recommended time scale. #122245... See more

Rated 1 out of 5 stars

First the postive - cheap price. Beyond that, customer service has been astonishingly cavalier. My £160 order arrived with 1 out of 3 items missing. I reported immediately, and they took 3 days to r... See more

Company replied

Rated 1 out of 5 stars

Sadly I didn't have the best experience with this company, they say my parcel was delivered to a safe place, I didn't give permission for a safe place, the photo they sent me was a pile of parcels wh... See more

Rated 5 out of 5 stars

Good price for Paul Mitchel Awaphi ginger mousse. Easy transaction with speedy dispatch and tracked delivery. Really easy shopping experience.

Rated 5 out of 5 stars

My daughter suggested I try this product and so glad she did. It’s not cheap but you only need a very tiny amount and Cult were the best price on the net. My skin is definately showing an improvement... See more

Rated 5 out of 5 stars

Made a wrong order. Rang office . N a lovely lady sorted it for me. N reordered it the silver large shampoo n conditioner. She was so help ful thank u. Plus was quick the refund to 👌👍.

Rated 5 out of 5 stars

Excellent service, prompt order confirmation, delivered on time, with tracking and in good condition. Will place further orders with this company and recommend them to friends.

Rated 5 out of 5 stars

Fast and efficient service and delivery. Asked for a sample of a product, and this I received, thanks

Rated 5 out of 5 stars

Good selection of items I wished to buy at very reasonable prices. Delivery was very good.

Rated 5 out of 5 stars

Great price and speedy delivery on item I ordered! Will definitely be buying again!

Rated 5 out of 5 stars

Quick delivery. Reliable company. Hair brush was exactly what I wanted.

Rated 5 out of 5 stars

Very efficient company to use. Fast delivery and products are good.

Rated 5 out of 5 stars

Excellent Company and delivered what I ordered on time.

Rated 5 out of 5 stars

Products were as described and delivered quickly. Good service.

Rated 5 out of 5 stars

I did my skin care there and it was a great experience, looks like my skin is shining and clean. I will remake a skin care after 3 months in order to get the highest possible efficacy from the treatme... See more

Rated 5 out of 5 stars

My partner has the most beautiful curly hair thanks to Aveda curly range, he uses the primer to refresh in-between washes and it works really well. I need to add its worth every penny and it smells am... See more

Rated 4 out of 5 stars

Always had great service at a reasonable price in the past. Only four stars because I was disappointed not to get a reply to query I had. I had a problem with dermalogical pre-cleanse dispenser. I wo... See more

Rated 4 out of 5 stars

Delivered on time. Not a long time to wait for my purchase and product as expected


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Wellness Center

Written by the company

We sell a wide range of fantastic beauty brands online at great prices for our valued customers!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not reliable company order placed no order delivered

Hi, I placed my order Tuesday and still royal mail have not received the item they are meant to deliver
you charge delivery for not delivering the item as recommended time scale.

#122245

I have emailed and no response.
i have run out of my product
i wish i had read reviews
I cannot afford to waste my money
i want to cancel my order
I will be reporting to trading standards or ombudsman

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

My partner has the most beautiful curly…

My partner has the most beautiful curly hair thanks to Aveda curly range, he uses the primer to refresh in-between washes and it works really well. I need to add its worth every penny and it smells amazing!! Seamless transaction with UK Beauty, and for that reason we repeat purchase, with no issues

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Lost order company completely dismissive

First the postive - cheap price. Beyond that, customer service has been astonishingly cavalier. My £160 order arrived with 1 out of 3 items missing. I reported immediately, and they took 3 days to respond. The parcel was sent Royal Mail Signature required, but no signature was requested or taken (although shown on tracking as signed as the driver faked it). Luckily, I had Ring doorbell footage to prove no signature by recipient. UK Beauty customer services insisted that as the parcel has been signed for (it hasn't and I had told them), there was nothing they could do, and I should contact my payment provider, and were otherwise unconcerned and dismissive. I pointed out that my supply contract is with with them, and not Royal Mail or payment provider, and could they supply the missing item or refund, and they have ignored me (I have waited a further 3 days to give them time, before writing this review).
Such an easy issue to put right, it is a shame they have got it so wrong.
Steer clear unless you like playing roulette with whether or not you will receive your order

January 15, 2026
Unprompted review
UK Beauty Club logo

Reply from UK Beauty Club

Hi Martin Our sincere apologies for the unusually slow responses from customer services and thank you for the doorbell footage this is really helpful when opening a claim on a parcel that has been tampered with in transit. We resent the missing item earlier today and thank you for your patience in this matter. Kind regards UKBC Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look