Ordered knee pads, recieved knee pads. Bolts been tampered with on the pads and mark on rear of one pad, informed them on email, no response for days, phone and speak to someone, told they have prot... See more
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Ordered an item which turned out not to be in stock. Got a message saying they should get it in about a month. Nearly two months later, no item, no further communication and they still had my money (s... See more
They take weeks to respond to emails. Refused to acknowledge my product (giro bike helmet) had a manufacturing defect (I sent it back to them for inspection). Taken me 5 months so far to try and res... See more
I ordered a Surly s/s chainring, Website indicated a 4 day delivery from supplier. After a week - nothing. So i checked my account and order tracking, no info given. I then sent an email to them t... See more
Company details
Information provided by various external sources
ukbikestore.co.uk are the uk's leading specialist online retailer selling bicycles, bike parts & accessories,cycling clothing and shoes, bike helmets, refelective safety equipment and spare parts for all types of bikes and cyclists. Everything for mountain biking, road cycling, touring, commuting, family and leisure riding and BMX.
Contact info
United Kingdom
- www.ukbikestore.co.uk
1.4
Bad
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Unsatisfactory Service
I attempted to order bike parts from UK Bike Store but did not receive the goods. Their service standard is lacking, they do not communicate and in my opinion you cannot be sure that you will get what you pay for.
In short, I was given gift vouchers by my girlfriend for UK Bike Store which I have not been able to redeem. I ordered a number of items using the voucher but UK Bike Store did not dispatch any goods. I have requested the goods and asked for a refund but they have not responded.
June 5, 2010
Unprompted review
Poor poor service and attitude
Poor descriptions of parts. Sent back but full refund refused to be given!! And then was told "we can’t be held responsible for you making an assumption on compatibility".
That's great attitude for you.
May 26, 2010
Unprompted review
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