I’m thrilled and very grateful for my heat pump installation, good bye cold house😃. The whole UKem team were all very helpful and all well-versed in their field, from my first contact with Custome... See more
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Review summary
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Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more
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It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more
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Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more
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Company details
- Energy Equipment and Solutions
- Environmental Renewable Natural Resources
- Green Energy Supplier
- Heating Equipment Supplier
- Insulation Contractor
- Solar Energy Company
About UK Energy Management Group Ltd
Written by the company
At UK Energy Management Group, we are dedicated to providing warmth, comfort, and energy efficiency to households across the UK.
As a leading organisation in the ECO industry, our main objective is to deliver funded home energy upgrades to eligible households nationwide. We achieve this by leveraging the Energy Company Obligation (ECO) scheme, which enables us to enhance the energy efficiency of individual homes through various measures. These efforts not only improve living standards but also significantly reduce energy consumption.
What drives us is our commitment to tackling fuel poverty and reducing carbon emissions in line with the targets set by our regulator, Ofgem. But we don't stop there. We are also creating job opportunities, both locally and nationally, while improving energy standards across the board. Our mission is to have a nationwide impact by promoting energy efficiency.
Our expertise extends beyond energy upgrades to include home air conditioning and ventilation. At UK Energy Management, we offer professional consultancy and top-notch installation services to help you identify your home's best technologies and systems. We aim to ensure that your home is heated and cooled more efficiently than ever before.
We are located in Sunderland and serve our clients both locally and nationwide. Our innovative solutions not only reduce your running costs but also your carbon emissions. Our team of expert engineers is certified to design, install, and maintain a diverse range of products, ensuring your home and work environments are comfortable throughout the year.
At UK Energy Management, we are here for you, your home, and a greener UK.
Visit ukem.co.uk
Contact info
6 Crown Road, Quay West Business Village, SR5 2AL, Sunderland, United Kingdom
- 0191 466 1185
- info@ukem.co.uk
- www.ukem.co.uk
4.7
Excellent
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
It’s free and was quick too
March 17, 2026
Unprompted review
Great work and communication
Jade and all involved did an excellent job organising and implementing the works undertaken including solar panels and storage battery/inverter and various ventilation related improvements, and was friendly, helpful and informative
March 13, 2026
Unprompted review
Mark and Bryan were friendly
Mark and Bryan were friendly, polite and quick. Thanks guys. Next winter shall be a cosy one!
March 16, 2026
Unprompted review
5 months of chasing for nothing
October 2025 got told I was eligible for free loft insulation, November they called me and said they'll send someone over in December to assess the loft. January they still hadn't arrived and I tried calling back with no avail. February they said I'm still on the list and they'll send someone first week of March. I called afternoon asking where they were and they said they'd call me back (no one did). Called after the weekend and they said they'd send a surveyor now and to call in the morning to find out what time. Called in the morning and they said the team would call in the evening (they did not). After that, the surveyor apparently had been taken to hospital, they said someone will come next day (no one did) then 2 days later they said there wasn't any money in the budget now to do my loft. Communication appalling (I majority of the time had to call them, and wasted my time waiting around for people to not come.
March 13, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after waiting and repeatedly being given different updates.
Since the announcement confirming the end of ECO4 and GBIS funding, the remaining budgets have been extremely limited and uncertain. We have been working hard to support as many eligible households as possible during this period, but unfortunately demand has significantly exceeded the funding available, and we haven’t been able to assist everyone who applied.
That said, the level of communication and missed appointments you’ve described is not the standard we aim to provide. We completely appreciate the time you spent waiting in for visits that didn’t happen and the difficulty in getting clear answers — this is something we take seriously and will be feeding back internally.
We’re sorry that on this occasion we were unable to proceed with your loft insulation and for the inconvenience caused throughout the process.
If you would like us to review your case further or keep your details on file for any future funding schemes, please contact us directly at info@ukem.co.uk
Thank you for your patience and for bringing this to our attention.
Professional, friendly and tidy installation
Mark and Brian recently carried out loft insulation, window vents and extractor fan installation at our home as part of an energy efficiency upgrade. They were both very professional, friendly and polite throughout the work.
They took the time to explain what they were doing, worked efficiently and left everything clean and tidy once the job was completed. It was clear they take pride in their work and in doing a good job for the customer.
A really positive experience and we’re very happy with the work completed. Thank you both.
March 13, 2026
Unprompted review
Really nice guys
Really nice guys, got on with job and cleared up all the mess afterwards. Top job
March 12, 2026
Unprompted review
Absolutely fantastic
Absolutely fantastic!
The whole process was really quick and all of the works have been completed to a high standard!
From applying for funding, Jessica came to asses my house and Lee + Shaun who completed the works, everyone was really helpful and friendly.
March 12, 2026
Unprompted review
I had john and Lee do my loft…
I had john and Lee do my loft insulation, great friendly informative couple of guys really did a great job and efficient aswell.
March 11, 2026
Unprompted review
Reply from UK Energy Management Group Ltd
Thank you for your kind feedback!
We’re really pleased to hear that John and Lee provided such a positive experience and that you were happy with the loft insulation work. It’s great to know they were friendly, informative, and efficient throughout.
We’ll be sure to pass your comments on to them.
Thanks again for taking the time to share your experience!
Very professional
Very professional, let us know step by step on what’s going on, would definitely recommend!
March 11, 2026
Unprompted review
Had John and Lee do my loft insulation…
Had John and Lee do my loft insulation and ventilation, great guys very friendly and informative, work was all done professionally and cleaned up after the work was finished i would highly recommend these to do any work needed.
March 11, 2026
Unprompted review
Lee and John Dynamic Duo
Lee and John fitted my loft insulation and triple vents on Friday and I have to say — what a duo! It was like watching a well-rehearsed double act… except instead of comedy they were installing insulation.
They were incredibly professional and clearly take pride in their work. Before doing anything, they talked me through exactly what they were going to do and made sure I understood the process, which I really appreciated.
They were also very house-proud — tidying up as they went and leaving everything spotless when the job was finished. You wouldn’t even know they’d been there… apart from the much better insulated loft!
Fantastic job from start to finish. If Lee and John turn up at your door, you know you’re in good hands. Highly recommend!
March 6, 2026
Unprompted review
DO NOT DO ANY BUSINESS WITH THIS…
DO NOT DO ANY BUSINESS WITH THIS COMPANY. They fitted rad pipes for my mother under the government scheme. Its been 3 weeks and they havent fixed the problem. Every time you will call them, they will brush you off. They are meant to be helping the elderly and getting paid via the government. Total scam. DO NOT DO ANY BUSINESS. Staff are so condescending. They will expect your 90yr old mother to operate the boiler system.
March 10, 2026
Unprompted review
John and Lee top blokes
John and Lee did my loft insulation and ventilation. Bless them they worked so hard. The most amazing and friendliest guys. Did a brilliant job and even cleaned up after themselves. Well worth the visit and highly recommended them personally!!
March 10, 2026
Unprompted review
Engineer was extremely helpful really…
Engineer was extremely helpful really assured my sister who has recently had a stoke brilliant
March 9, 2026
Unprompted review
The two guys were friendly and…
The two guys were friendly and efficient. Im not good with names but I think one of them is called Sean. They were considerate of the fact I have a dog and she needed to be in a different room to them and they worked around her. The work looks to be of a good standard and they cleaned up after themselves. Would highly recommend!
March 9, 2026
Unprompted review
Had John and Lee doing my loft…
Had John and Lee doing my loft insolation and ventilation they have been fab and very friendly also explained everything that would be happening etc would definitely recommend
March 9, 2026
Unprompted review
All you guys have been very helpful
All you guys have been very helpful. Headoffice staff good contact
March 6, 2026
Unprompted review
Excellent
Prolec. Did a n excellent job and I’m very pleased with the outcome.
March 6, 2026
Unprompted review
Lee and Shaun were amazing
Lee and Shaun were amazing, great experience from start to finish. They done our cavity and loft insulation and must be the best installers at this company. True masters of their trade. Would highly recommend.
March 5, 2026
Unprompted review
Had John and Lee do loft insulation and…
Had John and Lee do loft insulation and ventilation very professional and friendly service tidied up after themselves very pleased thank you very much
Tidied
March 5, 2026
Unprompted review
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