GES Mechanical and Electrical Ltd Reviews 

My experience with UK Green Energy has been very positive. I requested quotes from 3 companies and they came out as the most competitive and the most competent/knowledgeable during their initial visit. I was concerned about the reviews and so they put me in touch with someone locally who had had the job done several months ago. Talking to him on the phone was very useful and put my mind at ease.
Installation was completed within 2 weeks of me signing up and paying the deposit. The men who did the installation were very polite and did their best to minimise disruption (although obviously there will be disruption - this was a major job with pipe work). They could have completed the pipework in a way that would have made life easier for them but would have been less neat. They went for the best option and not the easy option. I also appreciated having the mobile number of members of staff who were able to answer any queries I had quickly and knowledgeably. Early days, but I love the heat pump. We get a good ambient warmth and as we're on a renewable tariff with Octopus it means our heating is now carbon free. The only feedback I would give to the company and to anyone getting an installation is to allow for unexpected difficulties and manage expectations in terms of the time it might take to complete the job. We thought 2-3 days and it was best part of 5 in the end. It's not enough to lower my overall score though because I think they've done a great job and everyone has been a pleasure to deal with.

A rather generous 2 stars!

Sounds great when the sales people visit.

But the delivery is unbelievably poor!

Initial promise was a 1 and a half dayish install; the truth was it took over a week and I am still waiting for an app sign in to be able to control the system. Also the piping outside my home has been done badly and I am waiting resolution to this also.

I can only say: avoid this company! You’ll lose money and the job never will be done.
You’ll get installed different parts than your contracts says, also you’ll never get installed the parts you paid for.
Finally you’ll be looking for good solicitor…

This company is terrible. I am happy with the product Mitsubishi heat pump, but the installation went terribly, it took two weeks to get it working properly. They said it would just take a day.

They left piles of packaging and stuff they took out of my existing central heating system for weeks, eventually I had to take some to the local household waste site.

I've had problems since, they never get back to messages I leave.

The 'free' annual service because if the useless with the install never happened.

Avoid them like the plague.

Installing 14kW Samsung Heat Pump

Before Installation:

I could not be more happy with the service so far, Jon has been a pleasure to deal with and Rick came out to survey the property (only company who I had quotes from that actually measured each room and took details of each radiator).

I was a bit worried about the company however in terms of TrustPilot revews (being none at the time) so Jon offered to speak to one of their customers who had a similar heat pump to the one I was ordering and ask if I could call them for reassurance about their work. Well, I have not yet got through to them yet (will update when I do) but just doing that is enough at the moment to assure me that they are honest and genuine and deserve a TrustPilot review at least! So I'll be the first to say how great their service is.

Update 10/05/2023:
Unfortunately, things have gone downhill on the service side, I had a service from them around February/March time and I've still yet to receive the documentation from them.

I've had to make a calendar event to remind me at 9:30 every day to call them and ask for it, how they are not getting sick of me asking by now I don't know. I've asked Jon Merchant, I've spoken to whoever answers the phone when you call the main number several times over the last few months and it is making no difference.

Sort this out please and I'll update my review.

Update 11/05/2023:
Well, I called at 9:30am again this morning and it was in my inbox 11 minutes later. Finally!

Thank you for sorting it out, it really should not have had to get this far (the service was 24/01 so I've been asking for a long time), but we have it now.