UKinsuranceNET Reviews 

194
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Took out an insurance policy for my deceased Dad’s house. Excellent and professional service from start to finish. Calls were always answered promptly and there was never any unnecessary waiting a... See more

Rated 5 out of 5 stars

A Huge thank you to John Summerill. Contacted him about 3 weeks ago for some initial information, there was no pressure sales talk but he gave me some great advice. When I needed his services (this... See more

Rated 5 out of 5 stars

The process of putting insurance in place for our property over the phone was simple & hassle free. Our insurance consultant John Summerill was friendly & knowledgeable, & he explained everything in r... See more

Rated 5 out of 5 stars

Very quick service. Website was easy to use to build the quotation. The follow up call from Andrea Waters was first class. Andrea was very professional explained everything very clearly, spent all... See more

Company details

  1. Insurance Broker

Written by the company

UKinsuranceNET offer the best possible property insurance solutions for you. We are one of the UK's leading online insurance brokers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

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4.6

All reviews

(194)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

Shoddy service

I started a claim for damage to a neighbours property 10/05/23 and I'm not being kept up to date , I am constantly having to hound the people dealing with it , to learn anything.

May 10, 2023
Unprompted review
UKinsuranceNET logo

Reply from UKinsuranceNET

Thank you for review Mr Osborne.

I apologise for the lack of interaction you feel you have had with the insurer regarding your recent claim. As a broker we do not have sight of their systems and therefore we were not aware that a claim had been made as you contacted them directly.

We have contacted the insurers on your behalf, and they will be in touch soon.

We have also emailed you separately.

Kind Regards
Claire
Claims and Customer Care Manager

Rated 5 out of 5 stars

I have been with UK Insurance Net for over 10 years

I have been with UK Insurance Net for very many years. I was ready to move elsewhere but as soon as I spoke with Bobby Norris, he put me at ease and explained things so clearly. He provided a personal service and was considerate towards my difficult personal circumstances, reassuring me and clarifying any of my queries. For this reason alone, I decided to renew my policy with this company.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

A Truly Excellent Service

A Truly Excellent Service
As a previous reviewer highlighted trying to get a quote online for an unoccupied property can be difficult, in my case I was acting as Power of Attorney for my mother who is in a care home.
John Wetherill was extremely helpful. He patiently went through various quotes adjusting cover levels so I was able to choose the most appropriate. As the property is up for sale I didn’t know how long the insurance would be needed for, he very efficiently provided information on various options and payment methods to best suit the circumstances.
Nothing was too much trouble. Everything was explained very clearly so I’m confident I have the right product.
An extremely knowledgeable, professional and courteous service. Thank you John!

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

John my advisor was so helpful and gave me all the information I needed.
It was so quick and easy to obtain same day insurance.

July 6, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT TOUCH THEM WOTH A BARGE POLE IF…

DO NOT TOUCH THEM WOTH A BARGE POLE IF YOUR’E A NATWEST CUSTOMER UNLESS YOU WANT ONE OF THEIR STAFF TO SELL YOUR PERSONAL INFORMATION ON!

These are the underwriters of all NatWest Insurance. A manager of U.K. Insurance openly admitted that someone has toggled my marketing to off allowing them to sell my information to whomever they like, breaching GDPR regulations.

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

Untrustworthy, Unethical and give the industry a bad name

This is a follow up to my review on the 24th April 2023 outlining my complaint pertaining to not receiving refund of excess premium payments made in good faith. It has taken nearly 8 weeks and many follow up emails to get a formal response to my complaint and their long awaited response (Claire Osborne) is abject, biased and frankly pathetic.
Having wasted 8 weeks waiting for their response I will now report them to the FOS and would again urge any new prospective customer to think twice about using UKinsuranceNET as they will gladly take your premiums and should you only use a partial amount of your annual cover they will not refund you for any excess payments made on a pro rata basis.
I am just glad that I never had to use their building insurance as I am sure they would have found ways of avoiding payment for any corrective actions deemed to be included within the cover.
Untrustworthy, unethical and frankly a company who give the industry a bad name, please tread carefully.

June 14, 2023
Unprompted review
UKinsuranceNET logo

Reply from UKinsuranceNET

Thank you for your review Mr Melvin,

As per my letter issued yesterday, I can assure you I have conducted a full investigation into this matter. If you would like to discuss this further please feel free to contact me on Claire.Osborne@ukinsurancenet.com

Kind Regards
Claire Osborne
Claims and Customer Care Manager

Rated 5 out of 5 stars

property insurance extension

I was needing to extend an occupied home policy which is due to expire on 20th May. I only needed a month by month as the house is in the final sale process. I was expecting to just have another month policy but had to take a year, which can be cancelled at one time and only pay for the month or months required. I fully expected that it was just a case of doing that but had to go through the whole spiel again. However, John was very understanding and helpful and assured me that once the sale was completed I just need to call and he/they will cancel the monthly direct debit. I have found both John Wetherill and John Summerill very helpful at a difficult time in my life. The company has been by far the best value and service. I wholly recommend them.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

Very Quick Service - Very Professional Staff

Very quick service. Website was easy to use to build the quotation.
The follow up call from Andrea Waters was first class. Andrea was very professional explained everything very clearly, spent all the time we needed on clarification questions, and was very knowledgeable.

The insurance cost was very good value based on industry pricing, and has a wide range of cover perfect for our needs.

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

I had a problem that my last insurer…

I had a problem that my last insurer will no longer cover landlords living outside the uk I went on line expecting it to be a nightmare (it said ask for someone to call you back) within seconds John Summerill did expecting lots hassle but I got just good old fashion help and service. I cannot recommend john and this company more. Thank you (from a computer dinosaur)

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Empty-Property insurance

We're very grateful to John at UKinsuranceNet for his expert help and assistance in sorting out empty property insurance for my elderly mother, after she developed dementia and had to move into residential care. John took us through the options allowing us to find a suitable policy at a competitive price.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service

The whole experience was smooth and reassuring. The person who helped me, Sue L., was knowledgeable and patient throughout, which made what is usually a rather mundane chore a pleasant experience.

March 21, 2023
Unprompted review
Rated 4 out of 5 stars

Reassuring service

Prompt response. Staff had a good grasp of what I needed and readily found a suitable product, provided clear explanations and sound advice. Friendly but businesslike.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Insurance policy for empty property

Took out an insurance policy for my deceased Dad’s house. Excellent and professional service from start to finish. Calls were always answered promptly and there was never any unnecessary waiting around. When taking out the policy 2 options were offered and full details provided.
On cancellation this was dealt with promptly and no ‘silly’ questions asked. They also offered policies that were reasonable cost without lots of restrictions.
Highly recommended

March 9, 2023
Unprompted review

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