UK Leak Detection Reviews 

68
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I've used UK Leak Detection twice now - was happy with the first time, so when I had another issue later then I went straight back to them, no need to shop around. End-to-end good service - from phone... See more

Company replied

Rated 5 out of 5 stars

Really excellent service by Dan. He did a full inspection using thermal imaging and gas testing. Our useless valiant boiler engineer had said the boiler was fine. Dan managed to identify exactly where... See more

Company replied

Rated 5 out of 5 stars

The only one star review was from my neighbour. It is not true. UK Leak detection are professional, polite and specialists. She should understand this could also be affecting her flat. She has been no... See more

Company replied

Rated 5 out of 5 stars

The leak detection expert was not only thorough, but also helped identify leak causes (e.g. curved twigs in the toilet cistern, indicating that a vigne on the external wall had gone through the overfi... See more

Company replied

Company details

  1. Plumber
  2. Surveyor

Written by the company

UK Leak Detection carry out leak detection across London and the home counties, locating hidden leaks without damaging your home. We can also assist in making an insurance claim and carry out required access works ready for repair and restoration. If you have boiler pressure loss, or it is dropping over a few days you likely have a leak in the heating system. This will cause damage to your home, the radiators start rusting as inhibitor is diluted and this in turn blocks the boiler. Similarly if your water meter is spinning when no use in your home, you have a leak that needs locating urgently. We have all the equipment to locate these leaks and if needed dry your home and process an insurance claim to restore your home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.6

All reviews

(68)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Professional and Helpful Service

We were told by Thames water we had a leak somewhere in our flat but couldnt see any signs of it to know where. UK Leak detection were able to find the leak and access it under our kitchen floor with minimal disruption and fix it.

February 14, 2022
Unprompted review
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Reply from UK Leak Detection

We are really glad we could assist.

Rated 5 out of 5 stars

Great Service and Value

Great Service.
I found Dan to be extremely professional and well organised. He was also very enthusiastic, knowledgeable and someone I would highly recommend.
He is a strong representative and asset for your Company.
The price was very competitive and great value.

January 30, 2022
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Reply from UK Leak Detection

Thank you for taking the time to leave us this review

Rated 5 out of 5 stars

The engineer was prompt

The engineer was prompt, efficient and worked without causing any disruption.
Our central heating leak was not easy to trace as boiler could not operate but the leak was found which was a great relief as this avoided further disruptive work. Highly recommend.

January 24, 2022
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Reply from UK Leak Detection

Thank you for taking the time to give us positive feedback

Rated 5 out of 5 stars

Dan was very professional when he came…

Dan was very professional when he came to inspect Windsor house, although the findings were very shocking he explained everything thoroughly, he walked us through the issues and used tools to check inside the walls. So pleased with the work carried out. We hope that we have you again. Great team you have there.

January 17, 2022
Unprompted review
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Reply from UK Leak Detection

Thank you for leaving us a review, it makes a real difference to us to see our works have helped our customers. We tend to arrive at a bad time (who wants a leak!) so feedback is appreciated.

Rated 5 out of 5 stars

Elusive leak found.

Elusive leak after half a day's comprehensive investigation finally found by Dan to be from the boiler. The main boiler parts have now been replaced by Corgi, and hopefully that will do the trick.
Dan is an excellent operative who enjoys his work.
Altogether very glad I chose this company .

January 14, 2022
Rated 5 out of 5 stars

Highly professional

Highly professional, with covid mitigation, from first contact to detecting leak in downstairs ceiling. Exhaustive tracing using non destructive probes followed by cutting very small hole found the leaking pipe connector. Highly recommended.

December 17, 2021
Unprompted review
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Reply from UK Leak Detection

Tahnks for your time in leaving us a review, I know the engineers also appreciate this as they do take great care.

Rated 5 out of 5 stars

We called UK Leak Detection Company to find a water leak

We called UK Leak Detection Company to find a water leak within our property that was causing damage under the flooring and eventually to our laminate floors and kitchen and downstairs toilet tiles. The engineer Dan arrived on time and explained the service he would provide. After using a variety of methods and techniques he found the leak to pin point accuracy. Access to the leak was provided and temporarily fixed to prevent any futher escape of water and damage to the property. Overall, an excellent service was provided by the company and Dan was professional and reassuring, while at the same time explaining the procedures clearly so that we could understand. Highly recommended.

December 13, 2021
Unprompted review
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Reply from UK Leak Detection

Thank you for your time in writing a review, I am glad our engineer gave you confidence in his work and explained the process.

Rated 5 out of 5 stars

Excellent service

Dan visited our house today to locate the source of a long-standing leak visible on the staircase landing. He was extremely pleasant, obliging and helpful - and very professional. He explained everything he was doing and why, and took pains to help me understand it all. After identifying the issue he wrote a very clear and detailed report that I've forwarded to our insurance company. Excellent service - faultless.

December 9, 2021
Unprompted review
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Reply from UK Leak Detection

Appreciate your time in leaving us a review, it is very kind and appreciated by us all.

Rated 1 out of 5 stars

don't take responsibility for their…

don't take responsibility for their work very poor service, didn't diagnose the correct leak but flatly deny any responsibility very disappointing especially considering a £600 Survey

They claim to be no find no fee, but find wrong and still charge the full fee.

In response, unfortunately our client took a little longer to pay than we would have liked so there was a small delay in settling the invoice however it was settled in full including late payment fees for a job not properly carried out, besides the fact you tried to have the review removed after replying to it.
avoid at all costs.

November 24, 2021
Unprompted review
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Reply from UK Leak Detection

We stand by our works and value our customers, we trust you to decide on the accuracy of this 'review' and have proved public data to back up our reply.

The reviewer "Fountayne" is a managing agent (search for them online it will be enlightening) who requested we attend multiple properties in a block where water staining was visible. https://find-and-update.company-information.service.gov.uk/company/14529181

On arrival we located a large number of issues across a number of properties, leaking baths, tiles hanging off the wall, failed drains and leaking windows. These have to this date not been fully resolved as we have been back to check.

They ignored all contact to settle their invoice until we had to take legal action and only paid after receiving a judgement against them to avoid the sheriffs (claim number 239MC754 if you would like to check). It speaks volumes that they did not even enter a defence...

Since then they have phonixed a number of companies, just popped up again and we have just had a staff member (K Nelmes) book under a fake company, so insolvency will be no protection.

Rated 5 out of 5 stars

Couldn't recommend enough.

Couldn't recommend enough.
Dan the engineer was professional, polite, friendly and most importantly explained everything he was doing and why he was doing it perfectly, as well as giving lots of good advice.
It has become quite rare to get such good service so a big thumbs up.

October 5, 2021
Unprompted review
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Reply from UK Leak Detection

Thank you for taking the time to leave us this review

Rated 5 out of 5 stars

Thorough inspection and detailed reporting

We have finally, after many years, discovered where the leaks in our old building are coming from. UK Leak detection carried out a comprehensive inspection and provided us with a detailed report which will enable us to address the various places where we have leaks. This is the first company who have been able to help us.

October 4, 2021
Unprompted review
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Reply from UK Leak Detection

Happy we could assist, I'm glad we were able to locate but a bit concerned others could not!

Rated 5 out of 5 stars

Efficient and very helpful

After several companies identified rising damp in my home, it was suggested I might have a leaking pipe somewhere. I called in UK Leak Detection and their engineer quickly and efficiently identified a significant leak. He was also very helpful in advising about an insurance claim. Highly recommended.

August 19, 2021
Unprompted review
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Reply from UK Leak Detection

I hope we were able to advise you with the insurance and get a conclusion for you.

Rated 5 out of 5 stars

All good

Dan undertook the work to locate a below ground leak on a bungalow flow & return heating system. He was thorough and patient and found the problem through a combination of thermal imaging, gas detection and moisture readings. The leak has now been repaired. He provided a detailed report (for insurance purposes) and useful advise. Would happily recommend and use again.

August 19, 2021
Unprompted review
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Reply from UK Leak Detection

Thank you for your kind review, I hope you don't need us again as this is one of the few businesses that don't want repeat customers, as that means that have another leak and nobody wants those!

Rated 5 out of 5 stars

Very professional

The young man Cameron who attended my property was very professional and knowledgeable. He was diligent in trying to trace the leak which he did successfully and the various pieces of equipment used was fascinating to watch. He wrote a comprehensive report while here which is now the subject of an insurance claim and hopefully leak will be fixed tomorrow!

August 4, 2021
Unprompted review
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Reply from UK Leak Detection

I am glad we were able to assist you

Rated 5 out of 5 stars

Through & Informative

The leak detection expert was not only thorough, but also helped identify leak causes (e.g. curved twigs in the toilet cistern, indicating that a vigne on the external wall had gone through the overfill pipe into the toilet) as well as provided information on signs of leaks to keep an eye on (e.g. drop in boiler water pressure).

August 1, 2021
Unprompted review
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Reply from UK Leak Detection

Many thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Top service from Dan Bartlett

Top service from Dan Bartlett. Very knowledgable, about pipes and heating systems, and conscientious. An extremely thorough examination taking time and not rushing to ensure a very good service.

June 26, 2021
Unprompted review
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Reply from UK Leak Detection

Thank you for taking the time to leave us this review, it is appreciated

Rated 5 out of 5 stars

Professional leak detection service

5 stars for Dan Bartlett and UK Leak Detection. Dan took a lot of time and did a very thorough investigation to identify any possible source of leak throughout the property. He used moisture meter, heat sensor and finally gas and acoustic system to find leak source. He kept us fully informed through out the process. Thanks to this, I now know where the leak is and I don't have to rip up all my floors.

June 24, 2021
Unprompted review
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Reply from UK Leak Detection

Thank you for your review, locating the issue and not causing huge damage is key as it saves both on the distress and costs involved in restoring your home.

Rated 5 out of 5 stars

Delighted!

A plumber and 2 water companies could not locate the leak I had. UK Leak Detection gave me a date - but then an engineer contacted me to bring my date forward - excellent! Jim was very thorough, did numerous tests, and found the leak and gave recommendations for sorting it. Very detailed report - very helpful all round.

Am delighted with the service - highly recommend!

June 14, 2021
Unprompted review
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Reply from UK Leak Detection

Thank you for leaving us a review and we do like to pull clients forward when possible as understand the stress of living with a leak in your home.

Rated 5 out of 5 stars

Excellent service

Excellent service - Dan Bartlett our leak detective was very thorough and professional. He went to great lengths to find the source of a problematic leak which had previously eluded several general plumbers. Dan used lots of specialist tests and equipment and left no stone unturned. Most importantly he made the time to answer all my questions and concerns and to explain his findings and report. This was particularly important to me because the source of the leak was coming from another flat and so we needed to pinpoint who was responsible in the block.
I would definitely recommend this company - especially Dan.

May 31, 2021
Unprompted review
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Reply from UK Leak Detection

Thank you for the review, I'm very glad Dan was able to assist you and locate the problem efficiently and get you moving forward.

Rated 5 out of 5 stars

Leak Master & Saviour

As per their description on the website, they are the most professional engineers I have ever contracted. They thoroughly checked all the plumbing with their modern technology and quickly located the exact location of the leak. Very tidy and polite. Happy to recommend UK Leak Detection anytime.

April 27, 2021
Unprompted review
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Reply from UK Leak Detection

Thank you for taking the time to leave us a review, it is really appreciated by us all.

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