Don't buy a hot tub from these guys
Bought a hot tub from you, £9000, paid you monthly since for 'premium service'. You came out to do your yearly full service and the filter cover has come unstuck due to the service. However, you are shirking your responsibility and saying I need to buy a new part. You could have just glued it back together on your next visit.
The staff manning the phones don't seem to know anything about customer service and no one seems to know what part they are looking at even though I've sent them pictures.
I would not buy from this company again. I do not recommend them. Steer clear.







