Great product, looks good ,well seasoned and great quality for money plus quantity ( more than expected 😉)only negative was couldn’t get delivery ( two large crates!)down gravel drive ( smaller truc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update thank you UK LogsDirect for acting on my comments about the delivery issues. Delivery service was the reason for not getting 5stars. Delivery company delivered 1 day late no updates. Lorry pa... See more
Company replied
Easy to order online process, made even better allowing instalment payments. There was a supplied time slot, although on this occasion the poor driver's vehicle had broken down but we were kept infor... See more
Company replied
I’ve ordered from UK Logs Direct before and have always been pleased with their service. This time, the third-party last mile delivery service (using an agency driver) let them and me down. I contact... See more
Company replied
Company details
Written by the company
Welcome to UK Logs Direct where you can buy quality Kiln Dried Ash, Oak Beech & Birch Logs with an average moisture content of less than 20% sourced from Timber Accredited suppliers to ensure the highest quality timber, which is available in Crates, Bags and Boxes, plus we also sell premium quality Heat Logs. We Are A Member Of The WOODSURE READY TO BURN LOGS SCHEME Member WS303. Our Kiln Dried Logs & Pini Kay Heat Logs are all certified by the WOODSURE Ready To Burn Scheme to give you peace of mind and quality tested logs & heat logs
100% Committed To Quality Products & Customer Service
Written by the company
- Quality Guaranteed
- We are committed to guarantee you quality products and we ensure our timber is sourced from sustainable forests and our producers are verified
- Quality Service Guaranteed
- As a family business we have a good reputation for treating our customers with respect and politely and we will resolve any issue or answer any questions promptly and efficiently to ensure customer satisfaction
- Fast Dispatch & Delivery
- We dispatch orders promptly and you can get your delivery FREE to most areas within 2 working days but the bonus is you can choose your preferred delivery date to suit your requirements at checkout to make buying simpler and we give you email and text updates on the day of delivery
Need Help Or Advice?
Call Us We Promise To Answer Your Questions
It's always good to be able to talk to someone to answer your questions and put your mind at ease - Call us now on 01661243530 or 07802735801
Contact info
Bay 6 Fergusons Transport, NE24 1QQ, Blyth, United Kingdom
- 01661 243 530
- sales@uklogsdirect.co.uk
- www.uklogsdirect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from UKLogsDirect
Hi Steven
Thank you for the 5* review!
Emma
Excellent service
Excellent service! The delivery was prompt on our chosen day and the driver was extremely helpful and obliging.
The quality of the logs is excellent and competitively priced.
Will certainly order again.
August 26, 2026
Reply from UKLogsDirect
Hi Julia
Thank you for the 5* star review! We look forward to seeing you in the future!
Emma
Reply from UKLogsDirect
Hi Federico
Thank you for the 5* review. We hope you enjoy your purchase.
Emma
All set for winter!
Good value, got two large bags ~2tonnes - pretty happy overall, when I had a question about the delivery they got back to me really quickly
August 26, 2026
Reply from UKLogsDirect
Hi Doug
Thank you for taking the time to review us. We hope you enjoy your purchase.
Emma
Reply from UKLogsDirect
Hi Elizabeth
Thank you for the 5* review.
Emma
Prompt Delivery but quality not 100 % consistent throughout
Delivery was prompt and price seemed reasonable. Although I was initially disappointed in the quality of some of the load which was older and inferior to the bulk of the load - some logs showing signs of rot I was very pleased with Mark's response and reassurances about how the wood would burn. Therefore. I will now certainly consider ordering another supply in future, in spite if my earlier misgivings
August 25, 2026
Reply from UKLogsDirect
Hi John
Thank you for taking our call, so we could run through the issue with you.
Emma
Reply from UKLogsDirect
Hi Colin
Thank you for taking the time to review us, we hope you enjoy your purchase.
Emma
Ease of ordering and very quick…
Ease of ordering and very quick delivery by a friendly, helpful gentleman.
August 25, 2026
Reply from UKLogsDirect
Hi Christine
Thank you for leaving us a 5* review!
Emma
Reply from UKLogsDirect
Hi Colin
Thank you for taking the time to review us.
Emma
Fantastic customer service and great price logs
Easy to order online process, made even better allowing instalment payments. There was a supplied time slot, although on this occasion the poor driver's vehicle had broken down but we were kept informed when our logs would arrive. Certainly will purchase from UKLogsDirect again - you have a new very satisfied customer.
August 28, 2026
Reply from UKLogsDirect
Hi Cheryl
Welcome aboard! Thank you for the lovely review! We look forward to seeing you in the future.
Emma
First time customer...
First time customer...
From ordering to delivery, everything was easy and delivery time was confirmed and on time.
Kiln dried Beech logs look great. I have decided to use Beech this Winter instead of Ash.
I will definitely use you again...!
Thanks
August 26, 2026
Reply from UKLogsDirect
Hi Derek
Thank you for the 5* review. We hope you enjoy your Beech this Winter!
Emma
Reply from UKLogsDirect
Hi Matthew
Thank you for taking the time to review us. We hope you enjoy your purchase!
Emma
Delivered when they said they would be…
Delivered when they said they would be delivered. Crate placed as directed. Usual high quality logs.
August 24, 2026
Reply from UKLogsDirect
Hi Zoe
Thank you for purchasing from us again, we really do appreciate it!
Emma
Logs came on the correct date and…
Logs came on the correct date and time,the driver very helpful placed logs were i wanted them.
August 19, 2026
Reply from UKLogsDirect
Hi Lancelot
Thank you for leaving us a 5* review.
Emma
UK Logs Direct are a fabulous company…
UK Logs Direct are a fabulous company selling top quality logs. Brilliant communication and first class delivery service. I would thoroughly recommend them.
August 21, 2026
Reply from UKLogsDirect
Hi Karen
Thank you for the lovely review and recommending us!
Emma
Excellent Quality Logs
The quality of the logs, ease of delivery and well stacked crates make this our first choice. This is an excellent service and we are very happy to recommend.
August 25, 2026
Reply from UKLogsDirect
Hi Richard
Thank you for the 5* review, and recommending us!
Emma
Excellent logs but delivery was a bit late
Great logs, nicely packed and the crates make great kindling when chopped down. 4* rather than 5* as the delivery firm arrived 2 hours past their window (with no comms) which caused us a problem as we planned to go out. This wasn't UK Logs Direct fault though. Everything else was perfect and would use UK Logs again (just plan on staying in the whole day, rather than for the delivery window specified).
August 21, 2026
Reply from UKLogsDirect
Hi Tony
Sorry the haulier was a little over the delivery window, it is an estimated time of arrival as the drivers can run behind throughout the day due to traffic and unloading.
Emma
Helpful response to enquiry and prompt…
Helpful response to enquiry and prompt delivery.
August 20, 2026
Reply from UKLogsDirect
Hi Hugh
Thank you for the 5* review!
Emma
The wood is great quality
The wood is great quality, have bought quite a few times and each time the quality, price and delivery is excellent, I will be buying more for Winter. Highly recommend this company.
August 24, 2026
Reply from UKLogsDirect
Hi Andy
Thank you for your continued custom, and recommending us.
Emma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.