UK Mail Reviews 55,113

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

8 days late on an overnight delivery. Laptop lost for days. Loss of earnings due to negligence on information provided. Customer service gave a 30% refund and offered an insulting £5 credit. I hav... See more

Rated 1 out of 5 stars

I wish I could give minus stars. Is there anything worse than negative feedback this company deserve it. Hopeless, rubbish company they lost my parcel I gave them to deliver to Germany, it disapp... See more

Rated 1 out of 5 stars

DHL Parcel currently cannot collect and you cannot drop off why are they still accepting online bookings and taking money without letting customers know you only find out when you call the helpline t... See more

Rated 1 out of 5 stars

Haven't had mail or deliveries in weeks. I understand there would be delays considering the Corvid-19 pandemic. But 2 weeks !!!. No Mail or no parcels even when paying for 48hour special delivery. Am... See more

Company details

  1. Courier Service

Information provided by various external sources

We are one of the UK’s leading delivery specialists, connecting retailers with customers across the UK, Europe and around the world. With a national network of more than 50 sites and 2,000 vehicles, we provide convenient delivery choices which fit in to the busy lifestyles of consumers. Fully tracked from door-to-door, our Next Day service is available six days a week. For extra flexibility, we have over 3,500 DHL ServicePoints across the UK, open from 7am until late, so customers can pick up their parcel at a time suited to them. We bring the world within easy reach, joining retailers with customers in more than 200 countries and territories. Together with DHL Parcel Europe, we provide a range of seamless international shipping services with market-leading tracking and notifications. We deliver commitment too, with our ‘GoGreen’ pledge to cut both our own and our customers’ carbon footprint through alternative drive systems and energy efficient warehouses.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

55K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

UK Mail - useless service

Paid extra to get some items for a planned meal with friends. Supposed to be delivered Saturday. looks like I'll get them on Monday, after the dinner party. Thanks UK Mail. you ate bloody useless,

October 16, 2021
Unprompted review
Rated 3 out of 5 stars

Carp Rod Tubes

I had been looking for some wider diameter rod tubes as my lure rods would not fit in the others - saw these at Tackleuk, well priced at £8 each, and knew they would do the job. Arrived as advised.

The only reason I am giving 3 stars, as the product itself and the service was excellent, was that I was forced to buy 3 tubes - when all I really needed was 1 as both rods fit into 1 tube due to the 3" diameter. The £12.99 P&P wasn't an issue, just the fact that I was forced to spend £16 on 2 tubes I didn't need!

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Drennan specialist twin tip rod

I purchased this rod last week and received it on the specified day in perfect condition,having been well packaged in a heavy duty cardboard tube. The price compared well with other internet sellers and free delivery clinched the deal for me.
I will use Tackleuk again in the future based on this performance.

August 6, 2021
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE…

This courier company is completely useless. Delivering a £20 item, tries to deliver to my house on wednesday. No one in, loads of options to leave in a safe place but no, takes it back and gives me an option to collect from a local pick up point, which I accepted. They didn't deliver it there Thursday, on tracking looks as if they tried. Same on Friday. So now back at delivering depot. DO NOT USE THIS ORGANISATION UNDER ANY CIRCUMSTANCES. Royal Mail is far far better and in my estimation 100% guaranteed to get there. If someone from UK Mail wants to check. Ref is 41510580014565

Thanks for looking

July 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy to use website and easy checkout. The price was great and the item was processed and delivered quickly. Exactly what anyone wants when buying online! Excellent service!

June 30, 2021
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

I have used Tackle UK for various things, reels, line, hooks, floats, weights etc. They have always been great. I only had one problem that I can recall which was a faulty Shimano reel where the fast action clutch didn't work properly so I rang them and they asked me to post it back at their expense and within a couple of days I got my money back. They are great.

June 19, 2021
Unprompted review
Rated 1 out of 5 stars

Pretty Poor

Appalling service from start to finish. A catologue of errors resulting in item taking nearly a week for delivery, when it should have taken a couple of days!!!!

June 9, 2021
Unprompted review
Rated 1 out of 5 stars

Very rude

Very rude, ill mannered driver!!! Giving orders like " stand back" WITHOUT SAYING PLEASE! Then wanted to take picture of parcel in open doorways, which I understand, however when I left it slightly open , so they don't take a picture of inside of MY HOME, he then showed the parcel in the gap! Seriously, he doesn't have any comprehension of boundaries! HQ read this and sort it out! I now will avoid vendors who use their service!

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

Always great service / Great value

Always great service when used. Due to covid they pre warned might experience delays but none at all. came straight through- Always good competitive prices and great selection of gear! Would definitely recommend

March 31, 2021
Unprompted review

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