ukphonebook.com Reviews 66

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Disgusting service. I wish I’d checked the reviews first. They’ve managed to get £10 out of me which, of course isn’t a lot but when 1000s of people are duped into spending, it adds up to a lot fo... See more

Rated 1 out of 5 stars

Absolute charlatan organisation, run by Simunix or ORBIS or whatever brand or company name they choose to call themselves. They are shamefully dishonest. The UKPHONEBOOK, once upon a time, an honoura... See more

Rated 1 out of 5 stars

Disgusting company. Selling people's personal data? Where did you get this from? I hate companies like this - don't you understand the risks you subject people too? The only reason I'm not taking lega... See more

Rated 1 out of 5 stars

This site is Absolute Rubbish. Almost impossible to find any number even if you do manage to get past the I Am Not A Robot nonsense. Simply ticking the box should be sufficient without having to ide... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

Find UK residential and business phone numbers with our easy to use online directory enquiries service.


Contact info

1.8

Poor

TrustScore 2 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgusting Service

Disgusting service.
I wish I’d checked the reviews first. They’ve managed to get £10 out of me which, of course isn’t a lot but when 1000s of people are duped into spending, it adds up to a lot for these crooks.
I searched for a record, found what I was looking for, went back a few days later and had to pay again. Utter cowboys and crooks.
Use 192, you get free searches each week.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Shamefully dishonest and proud of it.

Absolute charlatan organisation, run by Simunix or ORBIS or whatever brand or company name they choose to call themselves. They are shamefully dishonest. The UKPHONEBOOK, once upon a time, an honourable provider of data is now run by a bunch of commercial chancers. Hopefully this entry on Trustpilot will go some way to expose them for what they are, and if it succeeds in detering one prospective customer from doing business with them, my efforts will be rewarded.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Sharing my data without consent

I’ve already asked for my data to be permanently removed and revoked my consent, they just put my data up again on the public domain. Reporting this as it is illegal to ignore a request.

September 14, 2025
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Dear Peter,
Thank you for your message. Please contact dpo@simunix.com with details of your request.

Rated 1 out of 5 stars

Still there after 3 requests to remove

I have filled in their form to have my details removed 4 times now. Looks like after the 3rd time, they have added an initial of one of my middle names. Extremely irritating, and surely a riks if they can just sell people's address details. I want out!!

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Refuse to remove details

Used their form to remove details, says will be removed within 2/3 working days. A month later and it’s still there. Sent another request earlier this week, still no action.
Filled out an email and no confirmation meaning they steal and host peoples names and address along with collecting more information when you ask for removal, without taking any action whatsoever.

Due to this a complaint has been submitted to the Information Commissioner’s Office, and I would recommend anyone else who has had the same experience with them to do the same.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT WEBSITE

HOW ARE YOU ABLE TO POST PEOPLES PRIVATE INFORMATION - FULL ADDRESS ON THE NET FOR ANYONE TO HAVE ACCESS TO WITH NO PERMISSION, I WILL BE REPORTING THIS WEBSITE, YOU CAN PUT PEOPLE IN DANGER - DISGUSTING - TAKE DOWN MY INFORMATION!!!!@!@@

February 15, 2025
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Dear CrystalClear,
Please refer to our Privacy Notice; this should address any queries you have about our website. There is also an online form where you can submit a suppression request. This will prevent your record from appearing on our site now, and in the future.
Kind Regards,
ukphonebook.com

Rated 1 out of 5 stars

This company stole my details from data…

This company stole my details from a data set online. Along with my phone number and postcode. I have since requested removal of my data under Uk GDPR laws. My phone number is on the ex-directory list.

September 22, 2024
Unprompted review
Rated 1 out of 5 stars

I am taking legal action against your…

I am taking legal action against your company how dare you put my information for public to view. What about data protection? Do you think of the risks associated with this. See you in court

September 7, 2024
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Dear Sherrie,

Thank you for your 1 star review.

We have an online removal form that you can complete if you want to remove a record. Alternatively, you can email the request to dpo@simunix.com.

Kind Regards,
ukphonebook.com

Rated 1 out of 5 stars

UK phone book rip off

It seems I have to give them one star, otherwise it'd be none.
I went on there to get a phone number, which has cost me a tenner.
So you can imagine my surprise and delight, when it turns out that they didn't have the phone number!
The person was listed, but no number for them. No doubt if I'd read the Ts&C's it would have warned me.
But I didn't bother as there were an awful lot of them.
I foolishly thought that phone numbers were what they were all about .., being called directory of enquiries from UK phone book .
Unimpressed!

June 2, 2024
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Good Morning,

Thank you for your feedback. Although our website is called 'ukphonebook.com', we provide many services, including a phone number directory. Unfortunately, we do not guarantee phone numbers for every search result. The information we have available is always indicated before purchase with a green tick next to the corresponding record. Please do reach out to us if you require any more information: admin@simunix.com

Rated 1 out of 5 stars

Not very happy that my name is on this…

Not very happy that my name is on this list, I would your email address to request for a removal form please.

May 19, 2024
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Hi AJ, all data removal requests can be submitted easily and quickly through the www.ukphonebook.com/remove-me form.

Rated 5 out of 5 stars

hats off to patrick wahl - exemplifying dedication & professionalism

my commendations go to patrick wahl for delivering prompt responses, ensuring incredible customer satisfaction & swiftly addressing specific needs. patrick's remarkable customer-centric approach reflects not only efficiency but also a kind-hearted demeanor coupled with a deep understanding of various situations

January 30, 2024
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Hi Zameer,

Thank you so much for your review. It's great to hear Patrick was prompt and addressed your needs. I will be sure to pass along your feedback.

Rated 1 out of 5 stars

Violation of people's private data…

Violation of people's private data without consent. My full information is listed on that website without permission. They have refused to remove it and asked me to fill out a complicated removal form that doesn't work - it keeps giving errors.

January 25, 2024
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Hi Paul, thank you for your review. I am sorry to hear you are having trouble navigating our record removal form. Please email dpo@simunix.com and we will assist you in removing your record and answer any questions you may have regarding your data.

Many Thanks

Rated 1 out of 5 stars

Never agreed to be sold

I never gave my consent for my information to be sold.
You better take down all my info right now if you do not want a lawsuit.

January 23, 2024
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Good Morning,

Thank you for your feedback. Please email our DPO at dpo@simunix.com and they will assist you with any enquiries you have.

Rated 1 out of 5 stars

I do not give permission to sell and…

I do not give permission to sell and profit from information about me. You are a disgrace!!!!

January 9, 2024
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Hi Matt,

Thank you for your feedback. Please email our DPO at dpo@simunix.com and they will assist you with any enquiries you have.

Rated 1 out of 5 stars

A total lie

A total lie. It was indicated that the telephone was available and when I paid, and click to view the full details I read that Phone Not available

December 18, 2023
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Hi There,

Thank you for your review, i'm very sorry to hear you were not able to find the phone number you were looking for. Please email admin@simunix.com and we can get this resolved for you.

Thanks,

Grace

Rated 1 out of 5 stars

When is a purchase not a purchase ??

How can you purchase credits 10 months ago to then be told your purchase is being taken off you !!! I have credits remaining following a search for a very dear friend and these credits are now being taken off me. I know I’ll get a response saying I should have read the terms and conditions but purchasing credits is not a purchase on this site … you are merely borrowing for a charge … disgusting practice

December 16, 2023
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Hi Lesley,

Thank you for reaching out. We do have a 12 month expiry on credits from the date of purchase, however if you haven't used them all within this timeframe we're more than happy to extend the expiry. Please email info@simunix.com with your name and email address and we can sort this for you.

Thanks,
Grace

Rated 1 out of 5 stars

who gives you the right to put my…

who gives you the right to put my details in your website and make it public, you need to answer my question, dont reply and ask me to contact this and that, WHO has given you the right to put my details in your website, when you emails them they go about collect more information from you what scumbags I will follow up with Lawyer

November 18, 2023
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Good Morning,

Thank you for your review. If you haven't already done so, please email our DPO at dpo@simunix.com and they will assist you with any enquiries you have.

Thanks,

Grace

Rated 5 out of 5 stars

Useful, value and range of services.

Such a useful website, good value for money and a range of services to be able to use.

October 2, 2023
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Hi Lee,

Thank you very much for your review, so pleased you are finding ukphonebook.com useful.

Thanks,

Grace

Rated 5 out of 5 stars

Love this app

Love this app and the information it brings. I have helped so many people with this.

October 23, 2023
Unprompted review
ukphonebook.com logo

Reply from ukphonebook.com

Hi Dawn,

Thank you so much for your review, it's so good to hear you are able to help so many people with ukphonebook.com.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look