Platinum Services Reviews 

820
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being incredibly patient, polite, and attentive, ensuring that every applicant feels fully supported and confident throughout the journey. Consumers often highlight the exceptional service, explaining how clear communication and careful guidance make complex enrolment procedures completely stress-free and manageable. However, some reviewers were not happy with communication issues, mentioning occasional experiences where messages were completely ignored, follow-up calls were missing, or support felt entirely unhelpful. A few people also felt frustrated by delays in receiving replies, noting that getting proper assistance sometimes required persistent effort and patience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient,... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the patient,... See more

Service

Customers consistently note positive experiences with service, praising the helpful and professional team... See more

User experience

People report positive experiences with user experience, highlighting how reviewers felt guided and supported... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising quick replies, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a fabulous experience since the beginning until the end. Platenium education service team was outstanding. Accessing my application smoothly with endless patience. I am really grateful... See more

Company replied

Rated 5 out of 5 stars

From beginning to end my involvement with Platinum Services has been exemplary. The accessability is second to non.. Each person i've spoken with appear genuine and supportive. I'm embarking o... See more

Company replied

Rated 5 out of 5 stars

From the word go, both Mel and Mo (the lovely staff who assisted me every step of the way to applying to uni) were really supportive, friendly and helpful. They were really understanding of my caree... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team handled my application smoothly and answered all my questions promptly. Their professionalism and support made a huge difference. Thank you for the... See more

Company replied


Company details

  1. Educational Consultant

Written by the company

Platinum Services is the UK’s leading student support and university application specialist. We believe everyone deserves access to higher education — no matter their background, age, or past qualifications. We help UK residents, especially those from underrepresented communities, get into university using their work experience and funding from Student Finance England. From your first enquiry to your university enrolment, our dedicated team supports you every step of the way — at no cost to you. We help with personal statements, CV writing, application paperwork, interview preparation and more. Our mission is simple: remove the barriers to education and change lives for the better. Over 800+ students started their university journey with us last year alone, and we’re on a mission to triple that in the next 12 months. When you choose Platinum, you’re not just a number — you’re part of our community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

820 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(820)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received an unconditional offer…

I received an unconditional offer thanks to Yara, Raneen and Mo. They helped me out from the initial stage until assessment day interview and any questions in-between. Would definitely recommend.

October 1, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies

Rated 5 out of 5 stars

I saw on TikTok that Mel was live and…

I saw on TikTok that Mel was live and just talking through what he does and how he can help people who want to study and I was doubtful at first but I’m so glad I went through with it. Mel has been nothing short of legendary he’s genuinely the MVP in my eyes he broke everything down for me and made sure I got the result I was looking for thanks to him I was able to get accepted into the course I wanted to do I would definitely recommend to friends/family or anyone you know whose looking to study

September 29, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 5 out of 5 stars

They have a high level of experience…

They have a high level of experience and working with them is very helpful
Best luck to them
Abdelaziz and Amr mokhtar and Mr Manan

July 2, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 5 out of 5 stars

Excellent Service and very helpful staff

I had a great experience with UK Platinum service. The staff were very friendly, helpful and professional. I’m very happy with the service and would definitely recommend them.
Thank you Abdelaziz and Amr mokhtar and Mr manan

September 30, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the 5-star review! We're delighted we could help and wish you all the best with your studies

Rated 5 out of 5 stars

Excellent Guidance and Support Throughout the Enrolment Process

​I recently reached out to Platinum Education Services to explore my higher education options, and the support I received from start to finish was outstanding.
​I’d particularly like to thank my advisors:
​Nahidul: Took the time to understand my goals and helped me identify and choose the exact degree course that best fit my personal and career plans.
​Anum: Made the onboarding and application process completely seamless, guiding me step-by-step through the requirements and keeping everything clear and manageable.
​Their team made navigating the options and getting everything set up straightforward and stress-free. I would definitely recommend their services to anyone looking to return to education.

August 31, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies

Rated 5 out of 5 stars

Julia and Anum…

Very friendly and helpful advisers Julia and Anum helped me with every step from the very beginning! They made all the operations started from choosing the Uni, almost every step for SFE, prepared all documents, all communications. Even after the registration day. Very good service and attitude! Highly recommend these professionals! Thank you!

September 29, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for such a lovely review! We're delighted to hear that you had a positive experience with our team. It means a lot to know we could support you along the way, and we wish you every success with your studies and everything that comes next

Rated 5 out of 5 stars

I had a great experience with platinum…

I had a great experience with platinum services they helped me with everything from the beginning of my application until I got accepted in university they helped me with everything and they were always there to support me all thanks to Abdelaziz and Amr mokhtar and Mr manan

September 29, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the fantastic review! We're so pleased we could support you. Wishing you every success with your studies and your future

Rated 5 out of 5 stars

I really appreciate the organisation’s…

I really appreciate the organisation’s professional support and guidance.They treated me with respect, professionalism and genuine care at every stage .
I am sincerely grateful for their valuable contribution to my academic future.
I would like to thanks Mr Abdelaziz and Mr Amar Mokhtar and Mr Manan for everything.

September 29, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the fantastic review! We're so pleased we could support you. Wishing you every success with your studies and your future

Rated 5 out of 5 stars

An excellent company with wonderful…

An excellent company with wonderful service and a great team.
Abdelaziz
Amr mokhtar
Mr Manan

August 23, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The team handled my application smoothly and answered all my questions promptly. Their professionalism and support made a huge difference. Thank you for the outstanding service!
Thank you very much
Abdelaziz
Amr mokhtar
Mr manan

September 22, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 5 out of 5 stars

If I could give 100 stars I would.

If I could give 100 stars I would. Yuliia has been so amazing, patient and professional. She advised me on a better option (a master instead of another Ba.) She helped me build a strong application in one day and I was offered an unconditional offer the day after… 😊👌And Nicoleta took over and helped me how to accept the offer and apply for my student loans. I m so grateful for your help ladies. Thank you so much 🙏🏾

September 22, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies

Rated 5 out of 5 stars

Officially starting my university…

Officially starting my university course this 2026🥳 thankyou to Adam for helping me along my journey couldn’t recommend him enough 10/10 service!!

July 8, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life

Rated 5 out of 5 stars

Staff was welcoming and nice

Staff was welcoming and nice

September 16, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the fantastic review! We're so pleased we could support you. Wishing you every success with your studies and your future!

Rated 5 out of 5 stars

Amazing service

Omar from platinum services helped me every step of the way highly recommend polite, kind, and professional

June 29, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for such a lovely review! We're delighted to hear that you had a positive experience with our team. It means a lot to know we could support you along the way, and we wish you every success with your studies and everything that comes next

Rated 5 out of 5 stars

Ranaan has been amazing

Ranaan has been amazing, without her I wouldn't of had this chance. Thank you so much. Been amazing and gone out of her way to answer everything I have asked. Can't fault her.

September 18, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 5 out of 5 stars

Good service from Oliver who helped me…

Good service from Oliver who helped me from beggining to the end.

September 18, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 5 out of 5 stars

The one on one interactions with staff…

The one on one interactions with staff @Mustapha and the entire team you people really did an incredible work for me I can’t just thank you enough 🙏🙏🙏🙏I really appreciate it

May 20, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the amazing feedback! We're really happy we could help make your journey a little easier. Wishing you all the best as you move forward with your studies

Rated 5 out of 5 stars

Yuliia and Nicoleta have been amazing…

Yuliia and Nicoleta have been amazing from start to finish. Very supportive and helpful and always there when needed. Thank you so much.

September 17, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your wonderful feedback! We're so pleased to hear that our team was able to support you throughout your journey. We'll be sure to share your kind words with the consultant who helped you. Wishing you every success in your studies!

Rated 5 out of 5 stars

I would like to thank Claudio and…

I would like to thank Claudio and Nouran for assisting me on going to University, service was very helpful and professional.

Miguel D

September 17, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your feedback! We're glad you had a positive experience with our team. We appreciate you taking the time to share your thoughts and will continue working to make our service even better

Rated 4 out of 5 stars

"I would like to express my sincere…

"I would like to express my sincere gratitude to Mr. Hassan Manan and Mr. Abdulaziz for their quick response, excellent explanations, and outstanding assistance. Wishing them continued success."

September 17, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for your feedback! We're glad you had a positive experience with our team. We appreciate you taking the time to share your thoughts and will continue working to make our service even better.

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