Platinum Services Reviews 

820
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being incredibly patient, polite, and attentive, ensuring that every applicant feels fully supported and confident throughout the journey. Consumers often highlight the exceptional service, explaining how clear communication and careful guidance make complex enrolment procedures completely stress-free and manageable. However, some reviewers were not happy with communication issues, mentioning occasional experiences where messages were completely ignored, follow-up calls were missing, or support felt entirely unhelpful. A few people also felt frustrated by delays in receiving replies, noting that getting proper assistance sometimes required persistent effort and patience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient,... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the patient,... See more

Service

Customers consistently note positive experiences with service, praising the helpful and professional team... See more

User experience

People report positive experiences with user experience, highlighting how reviewers felt guided and supported... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising quick replies, helpful support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has been a fabulous experience since the beginning until the end. Platenium education service team was outstanding. Accessing my application smoothly with endless patience. I am really grateful... See more

Company replied

Rated 5 out of 5 stars

From beginning to end my involvement with Platinum Services has been exemplary. The accessability is second to non.. Each person i've spoken with appear genuine and supportive. I'm embarking o... See more

Company replied

Rated 5 out of 5 stars

From the word go, both Mel and Mo (the lovely staff who assisted me every step of the way to applying to uni) were really supportive, friendly and helpful. They were really understanding of my caree... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. The team handled my application smoothly and answered all my questions promptly. Their professionalism and support made a huge difference. Thank you for the... See more

Company replied


Company details

  1. Educational Consultant

Written by the company

Platinum Services is the UK’s leading student support and university application specialist. We believe everyone deserves access to higher education — no matter their background, age, or past qualifications. We help UK residents, especially those from underrepresented communities, get into university using their work experience and funding from Student Finance England. From your first enquiry to your university enrolment, our dedicated team supports you every step of the way — at no cost to you. We help with personal statements, CV writing, application paperwork, interview preparation and more. Our mission is simple: remove the barriers to education and change lives for the better. Over 800+ students started their university journey with us last year alone, and we’re on a mission to triple that in the next 12 months. When you choose Platinum, you’re not just a number — you’re part of our community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

820 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(820)

434 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A thank you to Faheem, Sarah, and Nouran

Faheem, Sarah, and Nouran was extremely helpful and supportive when helping me apply for uni. They was very patient with me and made me feel more then confident heading into my uni interview. Their instructions and guidance couldn’t have been any more clear and so I would like to give my thanks to them.

August 24, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

It has been lovely dealing with these…

It has been lovely dealing with these wonderful people, Omar and Hannah. They were both very polite and kind and helpful, and their supportive and caring attitude gave me the confidence to apply for this course and took the time to patiently answer all my questions. And I had a lot! 😊 Thank you Omar and Hannah!

August 21, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Excellent service and support from Omar

I had a very positive experience with Platinum Services. Omar was extremely helpful, professional and supportive throughout the process. He took the time to answer my questions clearly and kept me updated, which made everything much easier. I really appreciate Omar’s assistance and the service I received. Thank you, Omar and Platinum Services.

July 29, 2026
Unprompted review
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Reply from Platinum Services

Thank you for such a lovely review! We're delighted to hear that you had a positive experience with our team. It means a lot to know we could support you along the way, and we wish you every success with your studies and everything that comes next!

Rated 1 out of 5 stars

Disappointing Recruitment Experience

I really didn't want to write this, but here I am with a genuine review. They reached out to me on LinkedIn offering a position. Had a lovely conversation with HR. However, never received a response to the conversation. I followed up twice with the person who had reached out to me initially; however, there was NO response at all. Just a quick piece of advice: Could you please respond to the messages even if it's NO from your side, as it will show your professionalism and represent your company at the same time? Thankyou.

July 20, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Hi,

We're really sorry that this was your experience, however, we cannot find any candidate matching your name.

We do apologise as this is not the experience we want anyone to have with us.

Wish you the best of luck and success.

Platinum

Rated 5 out of 5 stars

I am deeply grateful for all the help I…

I am deeply grateful for all the help I got in my new education journey. The support was exceptional: literally step by step guidance and detailed follow up on each stage of the process. Highly recommended! I would also like to personally thank Anum, for all the time and attention she spent getting me to acceptance.

July 23, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Very helpful

August 18, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Highly recommend!

I had such a great experience with Platinum Services throughout my university enrolment. Hannah was incredibly helpful and supportive, and I really appreciate everything she did to make the process easier.

A special thank you to Omar, who has been with me from the very beginning. He has been so patient, helpful and reassuring throughout the entire process, always making sure I understood everything and felt supported. His dedication and kindness genuinely made such a difference.

I’m really grateful to the whole team at Platinum Services for helping me take this next step in my education. I couldn’t recommend them enough!

August 17, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

I very hahppy with the help provid to…

I very hahppy with the help provid to me by mr Abdelaziz and mr Mannan and big thanks to then

August 7, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Jack and Nicoleta have been amazing at…

Jack and Nicoleta have been amazing at guiding me through my university application! I had never been through the process before so they made things easy to understand and answered any questions, resulting in an unconditional offer. Highly recommend if you want to start university but unsure where to start!

August 17, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

My experience with platinum services…

My experience with platinum services was great! I was assigned to Mo and Sarah, who were so helpful and efficient. Any time I needed help or wanted to ask any questions I was able to contact them directly. I am very grateful for their help as I am now enjoying studying Health and Social Care!

August 15, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Omar has been great help with trying to…

Omar has been great help with trying to get me into university I’ve not yet enrolled or got a date yet but the service so far has been great

August 15, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

Raneen has been fantastic with me…

Raneen has been fantastic with me helping me getting into university and helping get closer to my goals!!

August 14, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

Very afficient perfessional and i…

All three agents MEL SARAH AN NAURAN
Very afficient perfessional and i recomend any one thats intrested in goin to university plaitnam services are EXCELLENT

August 14, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

Great Journey, Easy Access to My True Path!!

Was first put in touch with Hannah, and then Omar, both dealt with my application with prestige!!!
Great communication skills, speedy responses and although the process ended being abit longer than expected was still pretty seamless and easy to manage and understand and do on my own schedule with support if necessary, would suggest to anyone whi is looking to start UNI 18 or 32 like me it's never to late to follow your passion!!! And platinum has been there to help me reach my dreams, so many thanks to team, and good luck to any future applicants, it will be worth the dedication!! ☆<3

May 1, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Sarah and nouran went above and beyond…

Sarah and nouran went above and beyond for me after being excepted to university and almost enrolled for September they continue to keep in contact with me to make sure everything is up to date and see how am doing thank you so much uk platinum

June 30, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

I had some difficulties during my…

I had some difficulties during my registration process and Mr Omar Helal and Miss Hannah gave me the support I needed. I’m so pleased with their support and the patience they had .
Omar and Hannah made sure everything it’s clear to me and they did explain me everything I wasn’t sure about .

Thank you so much Omar and Hannah !

Sergiu Cramba

August 10, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

It’s the best agency ever they help me…

Excellent University Application Support

I had a very positive experience with Platinum Services throughout my university application process. The team was professional, supportive, and always there to guide me whenever I needed help.

I would especially like to thank Mr. Abdo Aziz Al Masri (عبدو العزيز المصري), who helped me a lot with preparing for my university interview. He was always in contact with me, followed up with me, and supported me throughout the preparation. His advice and encouragement gave me much more confidence.

What I really appreciated is that he is a very respectful person who genuinely wants the best for people and is always willing to help others succeed.

Thank you very much, Abdo, for your kindness, support, and the excellent work you do. I truly appreciate everything you have done for me. I highly recommend Platinum Services to anyone who needs professional support with their university application. ⭐⭐⭐⭐⭐

August 14, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you so much for your wonderful review! We are truly glad we could be a part of your student journey. At Platinum Services, helping students navigate their path is what drives everything we do, and knowing we made a difference in yours means everything to our team. We wish you all the very best in your studies ahead!

Rated 5 out of 5 stars

Absolutely fantastic Service Couldn’t…

Absolutely fantastic Service Couldn’t have asked for better. Professional , Kind, Great communication skills, and such care and attention.
My consultant Mo, Exceeded every expectation! The whole team showed support and helped in every ways possible! I appreciate you all.

August 14, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

Rated 5 out of 5 stars

I was helped by Sarah and Mo who made…

I was helped by Sarah and Mo who made my application process easy and they really broke things down to me so I could understand fully. They were available every step of the journey so I felt really supported. Would definitely recommend !

August 13, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for the kind words! We're so glad we could be a part of your student journey. Supporting students every step of the way is our passion, and we wish you every success in this exciting new chapter of your life!

Rated 5 out of 5 stars

A great service very quick and the two…

A great service very quick and the two people who I had contact with Sarah and Nouran were very helpful

August 13, 2026
Unprompted review
Platinum Services logo

Reply from Platinum Services

Thank you for sharing your experience! We're glad we could be a part of your student journey, and we truly value your feedback. If there's anything more, we can do to support you further along the way, please don't hesitate to reach out — we're always here for our students.

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