UK Roller Shutters Reviews 31

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Ive been using UKRS for all of our roller shutter door installations for several years. Great customer service at a great price. The engineers are always friendly, helpful and take pride in their wo... See more

Rated 5 out of 5 stars

Working along side UK Roller Shutter's has been an easy and enjoyable process so far for me. Great communication and top quality products. What more do you need?

Rated 5 out of 5 stars

I’m leaving a 5-star review from a subcontractor’s perspective. I’ve been installing all types of roller shutters around the world for UK Roller Shutters 10 years now, and it’s been a consiste... See more

Rated 5 out of 5 stars

I’ve worked as a subcontractor for UK Roller Shutters and can honestly say they’re a great company to work with. Communication is spot on, work is well organised, and payments are always on time. Pro... See more

Company details

  1. Security Equipment Store
  2. Fire Protection Service

Information provided by various external sources

UK Roller Shutters are one of the UK's most trusted and highly recommended suppliers and installers of shutter doors and windows.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Arrived promptly following initial call…

Arrived promptly following initial call to repair damaged warehouse shutter.
Removed damaged parts so we could continue warehouse operations immediately and returned as booked a few days later with replacement parts which were fitted within half an hour

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

UK roller shutters - service

UK roller shutters installed our shutter in 2024 and have serviced the shutter this year. They were very helpful, efficient, easy to work with and professional when on site.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

We recently worked with UK Roller Shutters on a roller shutter installation in Colchester. Although there were some challenges with the existing opening, they were extremely accommodating and helpful in ensuring our client got exactly what they needed within a very tight deadline. A great team to deal with, and we’d be more than happy to work with them again in the future.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

always great work and communication

we've been using this company to service the roller shutters of the premises for a few years now and they're always been on point. Might not be the cheapest but they get the job done properly and timely and also good at communicating

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Read the jobsheets

Beware of unexpected costs when dealing with this company. While their engineers are reputedly trained to a high standard, Roller Shutter Services Ltd fails to take responsibility for issues that arise. It's imperative to keep a close eye on proceedings and carefully review all worksheets before signing. I advise potential customers to read other reviews before considering this company.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Garage door 5*

Brilliant service from the initial enquiry to installation
Kept me updated through every step of the process.
Really happy with the finished look, makes the garage look a million dollars.
Defiantly recommend

August 25, 2020
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. Poor installation, broke the sensor light, left wires in a pile and I had to pay for an electrician to tidy up, large gaps around the edges not sealed. After much persuasion they came out to fix the door three times under warranty. The first time the motor had burnt out and they told me it was the switch. The second time the door hadn’t been fitted high enough and pulled the seal off the door when opening it. The problems persists and they won’t come to fix without paying £195 callout even though the problem pre-existed before the shutter was out of warranty. Now they are not replying to emails. Fitting and aftercare is appalling. If you are looking for a Roller shutter, look somewhere other than this company.

August 22, 2020
Unprompted review
UK Roller Shutters logo

Reply from UK Roller Shutters

Hi Kelly
I deal with all the complaints at UKRS but have no history of this job in our system. Can you please send me a order or invoice number please and I will take a look at this for you.
We pride ourselves on customer service so was very surprised to see this review.

Rated 5 out of 5 stars

Excellent product and service

Had a chartwell green electric garage door fitted about 2 months ago. Looks great and functions perfectly. Didn’t realise you could get so excited about a garage door! I would highly recommend UK Roller Shutters, excellent service.

November 17, 2018
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking After Sales service…

Absolutely shocking After Sales service !!

Said they would come back to site to remedy damage done whilst carrying out a previous fault but never turned up.

Despite chasing far too many times since January this year, no response to email, telephone calls and I have been dealing directly with a Director

Keep well away !!

November 12, 2018
Unprompted review

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