I checked that they deliver here and they do. Paid top-whack for that but the order was processed. Then I got an email saying they'd cancelled the order as they don't deliver here. I emailed back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased els... See more
Company replied
Great choice of water features and prices are cheaper than anywhere else. I ordered a Rio Grande River Falls Giant Water Feature with Lights first and was so impressed I then ordered Woodland Multi f... See more
Company replied
I ordered some replacement lights for my newly refurbished water fountain. I received these items less than 24 hours after ordering them and fitted them straightaway. They were very easy to fit and lo... See more
Company replied
Company details
About UK Water Features
Written by the company
|
|
 |
 |
 |
 |
 |
The online world of water features!
UK Water Features is home to over 2,000 different designs for you to peruse at your leisure. Many fountains are available with fast and hassle-free next day delivery.
We also offer garden ponds, fountain pumps and accessories to help you with the maintenance of your feature and give you peace of mind. Nestled in the beautiful Yorkshire scenery since 2007. Shipping services available across the whole of the UK.
Contact info
Unit 9, Strafford Industrial Park, Gilroyd Lane, Dodworth, S75 3EJ, Barnsley, United Kingdom
- 01226388889
- info@ukwaterfeatures.com
- www.ukwaterfeatures.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product at a great price with…
Excellent product at a great price with next working day delivery
August 13, 2023
Unprompted review
Reply from UK Water Features
Thanks Donna, we're grateful for your feedback. We hope to hear from you again.
Many thanks
Joanne
UK Waterfeatures
Nothin fishy about this pond…it's a wildlife one!
Been after a small wildlife pond and this ideally fitted the bill. Good quality product at a reasonable price. Delivered on time and package very robust so highly delighted.
July 12, 2023
Unprompted review
Reply from UK Water Features
Hi Peter, it's good to hear that you are happy with your pond. Thanks for your review, we appreciate your feedback.
Many thanks
Joanne
UK Waterfeatures
Restored my old water feature like new
Great service goods perfect for my water feature which is 8 years old and needed new pump lights and transformer. Working perfectly again
August 24, 2023
Unprompted review
Reply from UK Water Features
That's great to hear Margaret, we're pleased to have been able to help.
Kind regards
Joanne
UK Waterfeatures
An excellent company to do business with
An excellent company to do business with, extra little personal touches, thier staff have a thourgh knowledge of the items purchased, having made contact on a few occasions with questions about the purchased product each time dealt with by Tracy and then Mathew, questions answered in a kindly manor,
August 17, 2023
Unprompted review
Reply from UK Water Features
Hi Nicholas, thanks for your 5* review, we really appreciate your feedback.
Kind regards
Joanne
UK Waterfeatures
Brilliant service regarding solar water fountain
I emailed as I purchased a second solar fountain for my dads 80th however it stopped working after a couple of days. My own worked fine so gave this one to my dad. After emailing uk water features they immediately responded and replaced the fountain that had stopped working with no charge or hastle and it arrived in a couple of days. I have never had such fast response and immediate replacement from a company and myself and my dad love our little fountains.
August 17, 2023
Unprompted review
Reply from UK Water Features
Hi Kerry, it was a pleasure to be able to help resolve this issue for you. We're delighted to know that you are happy with the service we provided and that you and your dad are both enjoying your fountains.
Best wishes
Joanne
UK Waterfeatures
Great solar fountain
Great solar fountain, very pleased with the product, great price and delivery. We ordered another one for my mum, she loves hers too.
June 30, 2023
Unprompted review
Reply from UK Water Features
Hi Patricia, we're delighted to hear this. It's great to hear you and your mum are enjoying your new water features.
Best wishes
Joanne
UK Waterfeatures
Failed item just out of warranty
I bought a solar powered water feature from UK Water Features, the pump failed a few times and was told to clean it. It then failed completely a week out of the warranty period and I was told to buy a replacement pump with no offer of goodwill or anything else. I wouldn't buy from this company again
June 9, 2023
Unprompted review
Reply from UK Water Features
Hi Paul, we're sorry you feel this way. The issues you originally reported with the pump happened very soon after your purchase and were easily resolved through the usual troubleshooting. As far as we are aware, the pump has been running without problem for the past year.
Unfortunately as we explained in our email, all warranties do have to have a cut off point. It's really unfortunate that your item has developed a further issue outside the warranty period. Unfortunately we're not able to send free of charge replacement parts indefinitely, but we have offered a suggestion of a possible alternative pump you could purchase which may get your water feature up and running again.
We hope you manage to resolve things.
Best wishes
Joanne
UK Waterfeatures
Difficult to get delivery detail
We had to chase delivery several times to get delivery details and had to contact Global , the head office to find out . Delivery company did not contact us to make sure we were in although they did leave it in a good place .
Although we were happy with the overall quality the black putty to seal in the hose did not work effectively.
July 26, 2023
Reply from UK Water Features
Hi Francis, we're so sorry to hear that you have had a bad experience. If you need further assistance with any of these issues please don't hesitate to contact our customer care team, we will be happy to help.
Kind regards
Joanne
UK Waterfeatures
Prompt delivery.
July 26, 2023
Reply from UK Water Features
We're delighted to hear your order arrived on schedule, we hope you will be happy with your purchase. Thanks for your order and review.
Best wishes
Joanne
UK Waterfeatures
Delivery comucation was excellent and…
Delivery comucation was excellent and was delivered on time and good after sales service.
July 26, 2023
Reply from UK Water Features
Hi, thanks for your review and kind comments, we really appreciate this.
Best wishes
Joanne
UK Waterfeatures
Water feature review
Great choice of water features on the website. Paid and delivered within a few days. Item came well packed, looked the same as photos. Description was perfect
July 24, 2023
Reply from UK Water Features
That's all really good to hear Susan, thank you for your lovely feedback and 5* review, this means a lot to us.
Best wishes
Joanne
UK Waterfeatures
Brilliant quality at great price
Brilliant quality at great price. I ordered the wrong size pond (my mistake) and company response helpful and prompt. Thank you
July 23, 2023
Reply from UK Water Features
Hi, thanks for taking the time to leave a review, your feedback is really important to us. We're glad to have been of assistance.
Best wishes
Joanne
UK Waterfeatures
Perfect replacement.
Received later than expected due to supply issues.
I wasn't sure if the pump would be compatible with the transformer but it was perfect. The cable length was just right and so was the offshoot light. Looks great in the water feature.
July 23, 2023
Reply from UK Water Features
Hi Stephen, thanks for your patience with the delivery issue, we really appreciate this. We're delighted to hear that you are happy with your purchase and with the service we provided.
Best wishes
Joanne
UK Waterfeatures
Excellent service
July 23, 2023
Reply from UK Water Features
Hello Stephen,
Thank you for taking the time to leave a 5 star review and you were happy with the service you received.
Many thanks
Becky
UK Water Features
Looks good, just what I wanted
Looks good, larger then I expected . Arrived promptly Easy to set up, works well just what I wanted
July 23, 2023
Reply from UK Water Features
Hi Gill,
Thank you for taking the time to leave a review. We are so glad to hear how happy you are with your feature.
Many thanks
Becky
UK Water Features
Reply from UK Water Features
Hi Dennis,
Thank you for leaving a review we are delighted to hear how happy you was with the products we have.
Many thanks
Becky
UK Water Features
Ordering gadget was straightforward.
July 23, 2023
Reply from UK Water Features
Hi Phillip,
Thank you for taking the time to leave a review. We are happy you found the ordering easy.
Many thanks
Becky
UK Water Features
Delivery late no emails to keep me up…
Delivery late no emails to keep me up to date I had to email the company re my item very poor.
July 23, 2023
Reply from UK Water Features
Hi Bonnita,
Thank you for taking the time to leave a review. We really appreciate your feedback regarding your order.
Many thanks
Becky
UK Water Features
still waiting to get this working
The actual water feature looks nice....if only I could get it to work. To begin with I could not understand how to fit, the written instructions were poor. Live chat was not available to start with but I eventually got through to someone who helped me. The fitting is quite simple and it wouldn't take much effort to write clear instructions. Once fitted it did not work properly and I was advised the pump was at fault. New pump sent through-but this is a different model, 0 instructions and I've no idea what to do with it's extra cable. Again no live chat. Disappointed and fed up with the whole thing
July 28, 2023
Unprompted review
Reply from UK Water Features
Hi, thanks for your review. We're sorry you have been experiencing problems with setting up your water feature and that you found the manufacturer's instructions to be unhelpful. If you would like to get back in touch with our customer care team we will be happy to work with you until this issue is resolved.
Our live chat facility is available depending on current resources and only during office hours. Unfortunately, if all advisers are busy we won't be able to respond, but in these cases your message will be converted to an email and we will get back to you as quickly as possible, this is usually within 24 hours.
Many thanks
Joanne
UK Waterfeatures
Water fountain
Delivered on time easy to assemble got to say this is my second water feature but this is by far better than my last 1 I love it
July 12, 2023
Reply from UK Water Features
Hi Deb, thanks for your review, we're delighted to hear you are happy with your water feature.
Best wishes
Joanne
UK Waterfeatures
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.