UK Whitegoods Reviews 

1,958
TrustScore 1.5 out of 5

1.6

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Rated 5 out of 5 stars

Will use again if need be. Looked at loads of websites and UK Whitegoods were the only ones who stated genuine part in the description, gave dimensions and the models that it's compatible with. Fitte... See more

Rated 1 out of 5 stars

Please read the negative reviews and their replies on here - its the most unprofessional company ive come across. We ordered a part based on the photo on the webpage, the item which arrived looks not... See more

Company replied

Rated 1 out of 5 stars

Ordered heating element for washing machine said would take 2 to 8 days, after 10 days no delivery tried phoning but keep getting answer phone so e mailed. Got reply later that day saying item had to... See more

Company replied

Rated 1 out of 5 stars

I am about to write to Department for Business, Energy & Industrial Strategy for this so-called spare part trader! He's selling fake parts manufactured of plastic even toys are stronger and design... See more

Company replied

Company details

  1. Appliance Parts Supplier
  2. Kitchen Supply Store

About UK Whitegoods

Information provided by various external sources

Free help, advice, supply of spare parts, forums with field technicians and loads more.

UK Whitegoods is one of the largest domestic appliance sites in the world with a huge range of advice, products and services on offer. Too much to tell you about here.

Our specialty is in the supply of spare parts with many low cost alternatives on offer and superb, honest advice, we'll even tell you when it's a bad idea to buy parts if we think thats the right call as we highly value the honesty of the advice we give. We're not just about selling stuff, what we offer is more of a service offering great all round value.

We've been saving people lots of money on parts and a lot of time and hassle for over a decade online.

Help with spares is a part of our commercial side of things but you can get completely free repair help diagnostic assistance and more in our vast support forums as well as buying advice for appliances from people in the industry, help with all manners of appliance related issues from use through to cleaning and maintenance all on one website.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(1,958)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had to ask for help in pinpointing my…

Had to ask for help in pinpointing my exact replacement part, reply received within minutes, correct part was ordered and was then delivered before expected date. Fantastic service. Based on my experience I would definitely recommend this company.

September 10, 2018
Unprompted review
Rated 5 out of 5 stars

Very Helpful.

I received a prompt reply to my question and was able to get the necessary repair done.

September 9, 2018
Unprompted review
Rated 1 out of 5 stars

The washing machine has ruined…

The washing machine has ruined thousands pounds worth if clothes. My kids school uniform included. Looks like oil stains. I have sent some emails and still no reply! Absolutely deviated.

September 8, 2018
Unprompted review
UK Whitegoods logo

Reply from UK Whitegoods

Hi Siany,

This review is not about us at all, can you please remove or amend it as our response to your enquiry was:

Logik is a brand name only, they don't exist as an actual maker or manufacturer to make anything.

The brand name is owned 100% completely by Currys and it is Currys that is responsible for anything related to the Logik brand as it is theirs.

Whilst we can source spare parts for some of the products (not all) any enquiries about those branded goods should be directed to Currys as we will not be able to help and, nor will anyone else.

Rated 4 out of 5 stars

Very good service

Very good service. Delivery within timeframe. Maybe an explanation on website that customer could be required to drill holes to fit the pump, as it must be generic? Also, email suggested I could track my order by logging on, but after logon my account showed no orders. Otherwise, very helpful staff, and washing machine is back up and running. Many thanks!

September 8, 2018
Unprompted review
Rated 5 out of 5 stars

Really excellent email support.

Really excellent email support to help me get the exact parts I needed!

If you can’t see what you want on the site or you’re not sure if they’re the right bits, just contact support - Kenneth was really helpful.

September 7, 2018
Unprompted review
Rated 1 out of 5 stars

could not help in any way

September 6, 2018
Unprompted review
UK Whitegoods logo

Reply from UK Whitegoods

Hi Rosalind,

Sorry but nobody will probably be able to help with the parts you need as so far as we could tell there is no support for it any longer at all.

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