Ulla Popken Nederland Reviews 5,961

The package came in the correct size and was delivered promptly and in good shape. Thank you so much for an excellent service.

Remarkably smooth ordering process. Simple navigation.
Order arrived within 2days.

Delivery not in 3-4 days,last more than one week

We have absolutely no problems with the product, happy about the quality and design, but an administrative stance over a silly thing downgraded our trust in the company. During Christmas period when hundreds of discount offers from all companies congest email accounts, Ulla Popken apparently sent an email for auto-extension of our loyalty membership and requesting payment for it. We have not seen it; our spam defender must have deleted it. We became aware of it with the first reminder in January and immediately paid it with a seven euro fine. But for this reason alone, our post-delivery payment option was frozen, and then our order was cancelled. We find this action for non-product a bit pitiful and customer unfriendly.

I have been a customer of Ulla Popken for several years spending a substantial amount with them before Christmas 2023 I bought two jumpers from them both the same size the black jumper fitted but the brown jumper was to large the brown jumper had a 30% discount and because Ulla Popken does not have an exchange policy I had to send the brown jumper back and re order in a smaller size however their system would not allow me to apply the same discount so I rang them explaining to the adviser what the problem was I was told that they would apply the same discount to the smaller brown jumper, I also complained about the postage they charge £5.99 to post a garment out to you and it's the customer that also as to pay for returns my point is that the size chart is so inaccurate and unfit for purpose that customers should not have to pay to return an item under these circumstances. I received an email from Ulla Popken informing me that a £20% had already been added to the Brown jumper and that I was not entitled to further discount if they had a exchange policy I would not have lost out on the original discount, I sent them an Email complaining about the above on the 8/1/2024 I also sent them a copy of the cost of return because through no fault of my own I had to return the jumper and I think I am entitled to the cost of the return, online retail companies should be made to display a more accurate size for garment they are selling to give customers a more informed choice to date I have not had a response from this company.
A very angry
Mrs J Holdsworth

They cancelled my order but charged me for it! Now theyre saying i have to pay despite not having the order. We called in English and Dutch but they just hang up on us and say they dont speak these languages.

THEY LIE. THEY SAY ITEMS ARE AVAILALBE FOR DELIVERY WITHIN A CERTAIN TIME LIMIT AND THEN WHEN THAT TIME HAS BEEN AND GONE AND IS LONG PAST THEY STILL HAVEN'T SENT THEM. THEY THEN REFUSE TO DO ANYTHING TO HELP BUT JUST SAY THAT WHEN THEY DO EVENTUALLY ARRIVE (IF EVER) I CAN RETURN THEM TO THEM AT MY EXPENSE. DO NOT BUY ANYTHING FROM THEM THEY ARE SCAMMERS.