Ulta Beauty Reviews 2,105

If I could give Ulta no stars I would. I am EXTREMLY disappointed in this Company and its integrity. I have spent lots of money with Ulta, recently I purchased what I thought was a perfume (as told by the salesperson at the Ulta in Sevierville, TN) and turned out to be a man's cologne. I went to the store and explained to them that I asked for help with a new perfume suggestion. She suggested the one I bought and I had picked out another one as well. I spent almost $300.00 on that trip. I realized the perfume she recommended didn't smell right. I googled it. It comes up as a man's cologne. Because I was one week away from the refund policy, they REFUSED to replace the product. The cologne cost me $165.00. I feel I should have been given a replacement and gotten what I paid for! Which was a woman's perfume. I will never purchase anything from Ulta or any affiliated store again. I am EXTREMLY just blown away at their NON-attempt to satisfy the customer. Without us they would not exist or be paid. I would be embarrassed beyond belief to work for a company like this! It is no loss to them to have replaced this purchase for me. I would have been happy. Instead, they have made me furious. With every interaction I had on this they don't even seem to care... I am requesting to cancel my credit card with Ulta. I have cut it up. I will pay off what I owe, however, will never use it again.

BEWARE!!!!!

Worst customer service ever. Being in the retail women’s fashion industry for over 20 years in upper mgmt. I KNOW there are ways to help a customer ‘outside’ of regular rules. I had an online order I forgot about. I got an email today that it will cancel at 8pm. I’m soooo sick today. I called. They said I could have someone else pick up but I would have to add that person on the website. Tried for 20 minutes to update my password. Didn’t work. Called store back … can you please just add this person as a pick up …OR hold my order for 1-2 days.
Nope… sorry. SERIOUSLY!! The worst customer service on the planet.

Completely clueless. No idea what is going on from the Philippines.

Literal worst customer service ever. They are so rude and unhelpful. Literally buy your make up anywhere else.

³Package never received. Just realozed I have trow 25 bucks. They offer me 10/20% back. I mean if u want to trow your money away, u r on the right place damn it. Did not check the review before unfortunately.
Embarassing.
No info provided about the "delivery", which I think you pay for it but it doesnt exixt. You ll pay your 10/20% back with that delivery expense.

Place the order and paid, didn't get any email with confirmation but money was took from my bank card, reach with customer servise but they said they can not give my back my money because I don't have corfirmation code start with letter M and some numbers. I gave them all other info with screenshoots of confirmation that I paid but didn't get money back. BE CAREFULL , NO ITEM AND NO MONEY BACK

Website sometimes slow and incorrect orders during major promotions.

I'm going to give my humble opinion second time I try to go to this store the door was open and he came in I remember that I must make a call and I go back outside the employee sees me and closes the door in my face I give her a sign I wasn't understanding anything she comes back and I ask her they are not open I ask her are they open? He tells me 10 and closes the door in my face again what a lack of empathy they have they already take away your desire to buy in River drive store 204 in the Shoping of the 1400 north river Dr what bad manners there is nowadays

Wish I could give it zero stars. I ordered my daughter a perfume that never arrived. I had countless call and emails with no resolution. They are thieves and I would not recommend. I’m going to review them on every site so that no one experiences this. They ruined my babies birthday and had me anxious to find a gift last minute. This business is not honorable.

Alexa has waited on me several times..I am always there and she is always so friendly and so very helpful!! I have watched her several times when she is the only cashier and she sure can handle the whole line all by herself! It's always a pleasure when she waits on me!!

I made a purchase in-store using my Ulta credit card, which the associate looked up since I didn’t have the physical card. Before paying, I asked about the return policy and was told I could return the item as long as I had my receipt.

When I went back a few days later to return it (with my receipt), the store refused because I didn’t have the physical card and said they couldn’t look it up this time. I ordered a replacement card, but it didn’t arrive within their 30-day return window, so now I can only get store credit.

It’s really disappointing to receive inconsistent information from different employees. I verified the policy before purchasing, but Ulta didn’t stand behind what I was told. I expected clearer communication and better customer service.

SCAM, I made an order and never received.
The tracking number shows not found. After many emails (more than a month), they sent a tracking website (IP number)! which shows my order is another province! They said that your address!!!! I have a screenshot of my order and sent it to them to prove that my order has my address.
Although in my order I checked an insured shipment and paid an extra amount, as it shows that the shipment through DHL(3-7 days), but it is all not true

I have placed multiple orders from Ulta this month so I can put together several gift bags for a local shelter. EVERYTHING was well wrapped and arrived safely and quickly. Only one item had an issue and they replaced it right away. I LOVE the quality of everything. I LOVE the bags and makeup kits that are perfect for Christmas! I love the sales and gifts with purchase and it really helped me create the BEST self care bags. I've always love Ulta, have shopped there for years and have never had a bad experience.

ive bought my perfumes, face wash, and makeup their and i like the quality of the stuff and the prices for some stuff might be a bit overpriced but tbhhhh it is a good store if you're going for quality especially for perfume.

The live representatives especially on the chat are no help at all, honestly seems like none of them actually know what they are talking about and just spit back automated messages.

I see why the reviews here are so negative. I received an email from Ulta telling me I got a free birthday gift today Nov. 1. My birthday is next month but the chat bot said to add the gift and it would be free. I added it but they still tried to charge me for it. I haven't done business with company in several years and now I remember why.
Steer clear.

Every time I get anything from Ulta it's off the website. I've never had any problems with them and they've always given me my discounts and let me use my rewards. I think they're very great company and their products are amazing..

I had a very bad experience shopping at Ulta.com. My order was never delivered, and Ulta already charged my bank account. I contacted customer service multiple times, but every representative I spoke to seemed unsure of what to do. When I checked the tracking on FedEx, the package hadn’t moved for days, but instead of taking any action, I was told to wait for 8 business days.
I even waited nine business days before calling again, and the agent’s solution was to either ship the same items again and wait another 8–10 business days. What a “great” suggestion.

I am going to be specific in my review, only because it’s happened more than once and I’ve been told that other customers have complained as well in the recent weeks. This is The Promenade location in D’Iberville, MS. I like dealing with people I’m familiar with in anything I do. On this specific day I went in for a specific item and then needed her help with something else and the rudeness began. In the very beginning Maddie was very sweet; however in recent weeks when she sees me she practically runs in the other direction. This is a most rude customer service experience not only myself, but anyone could ever experience. For the amount of money I’ve spent in less than 3 months I would think she would be wanting to help me considering, I am the CUSTOMER 😡😡

WORST CUSTOMER SERVICE EVER – Ongoing issues with no resolution. I’ve called, I’ve messages, I filed with the better business bureau and still no response/resolve. Don’t bother emailing guestservices@ulta because they don’t care. Save yourself the hassle and go to Sephora!