Ultimatetcg Reviews 

372
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

What can I say ... Got my first ever starter decks for One piece from Ultimate TCG back in 2023... they have ALWAYS delivered!!! Very reliable and always at ease knowing I've ordered with them. Than... See more

Rated 5 out of 5 stars

Ordered several times with amazing service. With my latest order, due to some supplier issues that affected pretty much every UK Cardfight!! Vanguard store, my preorder ran a little late through no fa... See more

Rated 5 out of 5 stars

My experience with Ultimatetcg has been great! They always answer my queries within a day and they update me with my orders! I will continue to purchase from them ☺️

Rated 5 out of 5 stars

Anthony and the team at UltimateTCG are always quick to respond to emails and are consistently polite and helpful. One thing that really stands out is their proactive approach to pre-orders. If... See more

Company details

  1. Game Store

Information provided by various external sources

Ultimate TCG provides everything you need for Yu-Gi-Oh!, Cardfight!! Vanguard, Final Fantasy and more. Free Delivery over £25


Contact info

4.8

Excellent

TrustScore 5 out of 5

372 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(372)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wrong product received but resolved quickly

I had received a wrong product in my order, and so I had contacted them by email to which they had responded at a fast rate. The issue had quickly been resolved and was reconciled by sending the correct products of which I had bought.

September 4, 2023
Rated 5 out of 5 stars

Nice

Ordered wrong item for 24hours delivery, but emailed them in the morning and it was fixed and arrived next day. Packaging was recyclable, items were great.

August 10, 2023
Rated 5 out of 5 stars

Fantastic company garbage courier.

Shipped out really quickly and the price for postage was incredibly good. Shame Royal Mail let them down and when paying for next day delivery they don’t deliver so try to deliver when you aren’t available and will then hold your parcel hostage for a further48 hours because you cannot collect the from the depo anymore.

August 6, 2023
Rated 5 out of 5 stars

Brilliant comms is always appreciated 👍

Bought some Shadowverse Evolve decks and boxes and am very pleased with the experience!

Even though the item was held up by distribution delays, they were pro-active with communications, keeping me in the loop, which I really appreciate from businesses. And then when I had further tracking/delivery issues with Royal Mail they were quick to investigate, chase up the issue and update me unprompted, which I was very impressed with. I will be buying further card products from them in the future!

July 2, 2023
Rated 5 out of 5 stars

Perfect Customer Service

When having concerns about the arrival of my item I had nothing but full communication from UltimateTCG and top support on the matter, really satisfied with the whole experience couldn't recommend them enough!

June 4, 2023
Rated 5 out of 5 stars

10/10

Great company, speedy responses to any issues and my go to for anything vanguard related you guys rock 👌

March 29, 2023
Rated 2 out of 5 stars

A Mistake That Needs to be Addressed (but I have no qualms with UltimateTCG)

Whilst the staff were incredibly helpful, the issue cannot be ignored
I ordered a premium version, but received the standard.
This is a significant mistake which meant I was left without the product I ordered and no immediate way to resolve.
Again, I have no issues issues with UltimateTCG, it is a fantastic site with great staff, but I wanted this issue to be raised so that it does not happen again.

March 8, 2023
Rated 5 out of 5 stars

Contacted me quickly about a delay ion…

Contacted me quickly about a delay ion shipment and had it sent the next day. Let me know early about a potential issue with product ordered not being 1st edition and offered to return it and replace it when they received the correct stock. Items arrived fast and undamaged.

March 3, 2023

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