Specialist secure locks backed by unique offer. Would recommend them. Well thought out ways too ensure piece of mind when installing locks with high security features.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ultion produce the safest key design I know of in the UK. Their primary benefit in my view is that a thief cannot get in by lock-snapping. Many locks in the UK, especially those used in French doors... See more
Website is easy to manoeuvre for registering keys and ordering additional ones. Quick next day delivery with DPD. It's great that there are different colour key covers available to order and they are... See more
I was called by the operator on time stated. Easy process to place my order and everything explained. Delivery was on day given. Really easy installation of both my new lock and handle by my... See more
Company details
Written by the company
Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.
Contact info
Hexgreave Hall Estate, NG22 8LS, Newark, United Kingdom
- 01924 410200
- sales@ultion-lock.co.uk
- www.ultion-lock.co.uk
4.6
Excellent
12K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb robust security
Great secure locks with very robust keys the plus being that I can change other door locks and still use the same keys giving overall security with just one key
March 17, 2026
Website easy to use
March 16, 2026
Great product and reassuring our…
Great product and reassuring our property will be secure
March 16, 2026
straight forward telephone call and my…
straight forward telephone call and my query was dealt wirth promptly
March 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Ultion Lock
Thank you for your feedback. We’re sorry to hear you’re experiencing a problem, especially with such a new installation.
If the door and lock are only recently fitted, issues like this are often related to the door or handle alignment rather than the cylinder itself. Your installer should be able to check this quickly, but our technical team would also be happy to help diagnose the issue.
Please contact us on 01924 410 200 or email support@brisant-secure.com and we’ll be glad to assist.
Given a 3 star because locks weren’t supplied or fitted by Ultion.
Given a 3 star because locks weren’t supplied or fitted by Ultion but by another company.
So unable to give a better star rating.
March 15, 2026
Reply from Ultion Lock
Ultion locks are normally supplied and fitted by door manufacturers, installers, or locksmiths rather than directly by us, so we understand you may not have had direct service from our team.
If you have any feedback on the lock itself or need any help with keys, maintenance, or support in the future, our team will always be happy to assist.
Easy to register new locks and restrict…
Easy to register new locks and restrict key cutting authority to ourselves with notifications :-)
Great anti-tamper locks for our french doors
March 14, 2026
Security locks recommended by locksmith
Locksmith recommended change to secure unbreakable locks and we found this advice excellent so hi fitted the locks for us
March 14, 2026
Fitter was on time
Fitter was on time. Clean, professional and knowledgeable.
Very happy with the service and product. Looks fabulous.
September 11, 2025
Company did well and I feel a lot…
Company did well and I feel a lot secured in my own home.
March 14, 2026
Lock security
We are very impressed with the quality of the lock it gives up peace of mind with the security of the new door and it looks very stylish very happy 😊
March 12, 2026
Good quality door lock
Very good quality lock. First time ever used this make of lock. Well made. Customer service is exceptional.
March 14, 2026
Helped with transfer of key…
Helped with transfer of key registration after husbands passing with professional compassion
And delivery of new keys 1st rate.
March 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.