Ultra LEDs Reviews 

250
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely fast delivery service and the helpful, knowledgeable staff who always provide great advice on various lighting products. People are genuinely happy with the high quality of the items purchased and the remarkably smooth ordering process from start to finish. However, some customers also noted occasional issues with product adhesion where strips failed to stick properly, alongside rare difficulties when trying to resolve complicated problems or find accounts in-store. Reviewers occasionally experienced delayed responses or minor complications regarding damaged shipments, though these were generally handled.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Product

Clients share positive opinions on product quality, highlighting that items are well-built and look great.... See more

Service

Customers consistently note positive experiences with service, describing it as exceptional and some of the... See more

Delivery service

Users describe positive interactions with delivery service, highlighting consistently fast and reliable... See more

Order

People report positive experiences with order processes, highlighting helpful support and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They've sent the LED tile trims quickly, but FedEx messed up and failed to deliver for a couple of days, not even showing up when they said they would. I've reached to UltraLEDs, spoke to Jack, and he... See more

Company replied

Rated 5 out of 5 stars

Bought festoon lights several years ago. Great service. Recently contacted them for some replacement bulbs and they have sent them out for free. Can’t complain at that! 10/10 for Hassan U... See more

Company replied

Rated 5 out of 5 stars

Been buying my LED’s and profiles from Ultra LED’s for best part of 2 years now always deliver next day once you reach the minimum spend criteria. Tend to deal with Tom Humphrey’s who always advises m... See more

Company replied

Rated 5 out of 5 stars

Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... See more

Company replied


Company details

  1. Lighting Store

Written by the company

Ultra LEDs boast over 15 years worth of experience in providing the best quality LED lights around.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(250)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered two filament lamps both…

Ordered two filament lamps both flickered as faulty emailed to inform received faulty lamps fell on deaf ears no response
Update Received two replacements thankyou

October 1, 2019
Unprompted review
Rated 5 out of 5 stars

Huge range of products

Huge range of products, fast and easy ordering and reliable delivery!
Very helpful customers service team to top it all off.
They do exactly what they say they will and as a contractor, that's all you need to keep a customer happy!
Keep it up!

September 28, 2019
Unprompted review
Rated 5 out of 5 stars

Great price

Great price. Super quick delivery and very well packaged.

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

Recently I ordered 20 m of LED inter…

Recently I ordered 20 m of LED inter connectable weatherproof Festoon lights in black, with 20 cool white LED golf bulbs spaced at 1 m intervals. You also get a handful of plastic clips to help hang the cable up.I used some tie wraps around a wooden frame and then attached the clips to the tie wraps. Simples !
I am really pleased with this purchase.They are well made, look great and do the job. Delivery was pretty quick. Packaging was good.
I would highly recommend.

September 26, 2019
Unprompted review
Rated 5 out of 5 stars

Great LED's

Excellent service. Lights fitted under our kitchen units are perfect.
Easy to fit. Could not fault the product or the company in anyway.

September 6, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service at a reasonable…

Excellent service at a reasonable price.
I used the blue-leds to make a DNA transilluminator for my lab. The Snap connectors didn't work too well for my purpose so i defaulted to soldering.

August 23, 2019
Unprompted review
Rated 5 out of 5 stars

Great product and delivered quickly, BUT!

Great product and delivered quickly, poor rating because made two attempts to return product to exchange for brighter version and received no response to both requests..
update.. following this review received phone call to resolve, transpires emails responding went into my spam folder. Great Service so have revised from 2 to 5 stars

August 23, 2019
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, exactly as ordered, and excellent quality led bulbs - just what I was looking for in terms of brightness and tone.

August 23, 2019
Unprompted review

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