Umart Online Reviews 

Gerald was super helpful with my enquiry, I had an update within about 2 minutes and a plan laid out to action my request.

Thanks Gerald!!

Needed a product details which are not found in their website so I called their customer support and spoke to Sophia who did a remarkable job in providing the information I needed. She even went further by confirming this with their technical team and came back to me within the day with the info I needed

The range of items combined with the decent prices make umart the perfect computer store for me, a giant computer enthusiast. I was recently looking to get a new computer, when I noticed one product had a discrepancy between umart's site and the manufacturers site. I called Umart and Ara was able to help me while being really friendly. I highly recommend!

Recently bought multiple parts for my new PC build through them including a Motherboard, CPU and RAM. I had Bought AMD AM5 MB and AMD Ryzen CPU and the RAM I purchased was Intel XMP ram. This was not stated in the title or specifications on the upper part of the website page. Instead this information was hidden in the images towards the bottom. I accepted partial responsibility for not reading the entire page but also the store should not have sent out Intel XMP supported RAM for an AMD system. They won't take the product back so now I'm stuck with RAM I can't overclock safely with my system. Umart refused to take any responsibility for not properly representing the product. I even showed them a side by side comparison to other large pc part stores. They have lost all future business with me.

Waiting months for a replacement under warranty and still nothing. Just many emails with promises and no action.
I don't know what they do in that place, must sit around having cups of tea and a chin-wag.
Sorry, not attaching a receipt as proof so you can see all my personal details.

I asked Umart for advice on a PC build after accidentally purchasing incompatible upgrades from them for my old PC (including an RTX 4080 and DDR5 ram). This might be an issue of opinion, but they recommended (and I bought) an intel CPU that is capable of running graphics, however I'd already communicated I'd bought an $1800 GPU. I got a dodgy excuse that the CPU must have been the best product available at the time, they did agree to swap to the preferred product with no issue. There was then a quick hand-off to a new person who was more helpful, but either hadn't been provided with my emails or bothered to read them, causing a further delay with the build.

When I got the built PC the people who had put it together were obviously not aware of what I needed to install into it eg cables were fastened tightly over where I needed to adjust parts to fit the GPU properly. I won't trust Umart again for honesty when it comes to product recommendations or to communicate with each other when there is any sort of issue, but Umart is capable of selling products cheaply, they did get the built part done within seven days despite the above issues, and I've only had good experiences with them before this one.

Their customer service is next to none and all the products were extremely well priced. Even though I was advised of a product that wasn’t suited to my setup they exchanged it for the right one. Thanks and I will definitely be buying from Umart in the future

What made the experience great is when the staff have the opportunity to fix what has gone wrong. For me it was the Motherboard. Jack at the Eight Mile Plains office was incredibly courteous and helpful, giving clear and accurate updates as to what the status was with my warranty return, along with testing the system before during and after the return to make sure it worked, and make sure the Customer was happy. A+++

I was sold a used second-hand mouse as new. Returned it and they are treating it as a warranty issue.
Scuff marks on the bottom, Serial No. on mouse different to that on box.
If Umart is going to sell second-hand or reconditioned items they should advertise as such and not try to sneak them through as new.

Rome provided excellent customer service and took initiative in personalising a solution to what was really my misunderstanding of pick up conditions.

Support request have been replied very fast. Thank you!

Purchased motherboard that arrived faulty, kept having an error “usb overcurrent detected, shutting down”. Rather than replacing/refunding they give you the 3 week repair run around. Definitely poor customer service.

Overall, would recommend. Item arrived damaged; however, Rome, a member of support, guided me through steps to take with detail and understanding.

Purchased a monitor from them ,after getting it out of the box it had a scratch on it .
They basically accused me of doing it , took them 6 weeks to tell me that.
Sent me letters to pick it up, went in and it wasn’t even there.
Hopefully they lost ha .
Look there prices are cheap but there Survice matches.
I be taking my business elsewhere

Using the Express Delivery. I recieved my order the next day in Rockhampton from Brisbane.
Very happy with that speed.

I had an issue with a coupon code and Ara responded to my email super fast and was incredibly helpful in resolving my issue quickly!

I was sceptical about getting an online reply to my query. But was pleased when I received speedy replies in an easy t0 understand way, with helpful practical advice.

Took over 4 weeks to replace a graphics card in my PC through their warranty service. The kicker? The exact same model of card was in-stock at every single one of their stores. I had no Home PC for over a month waiting on a job that would have taken under 30mins to resolve. Ridiculous.

After two weeks I was contacting them frequently for an update and all I got was stock standard replies with no information. Started to feel like theft.

Extremely poor, glacially slow customer service. Absolutely avoid. 100% guarantee that if the owner replies to this criticism, it'll be a useless stock standard response. They really do not care about you.