Umart Online Reviews 

I have purchased off Umart for more than 20 years, had 4 Returns in total and all have been handled professionally for a good outcome. Can't praise their service enough.

Matt was amazing. Stepped in and not only organised the repair under warranty, quickly but helped me with a cost effective upgrade on some of the parts, that made sense. He just took ownership and fixed it. 🙏

Agent on the other end of the line, Michelle, was helpful and able to provide me answers to my inquiry on the 22nd of June 2024, 1:48pm
However, her communication can be improved. Assisting customers on how to navigate the online store and using words like “ I did not ask you to do that”, may come across as blunt and abrasive. I know she means well but then again, choice of words is important.

Made a mistake auto-entering my old address, and got a lightning fast response (even on a weekend), and had the address updated.

Had to cancel an order, was quick, simple and easy to do. As a result, I placed a new order for another product I needed the same day.

I had ordered a singular pc part yet I had realised I can make do without it and hence I cancelled the order. The next morning they claimed they have dispatched my order and later the same day they told me I couldn't receive a full refund due to that. As shipping was a THIRD of the total price I told them to simply send me the package. I later got an email from Australia post stating that the wrong address details are provided on the box and they couldn't send me the parcel and have returned to sender. I paid a third of the price of the item I got for shipping and they couldn't even do it right. Ive been emailing their customer service throughout this process yet they reply only once a day maximum. This is the worst service I've gotten from an electronic store ever. Do not order.

Paid to get a PC built, and was certainly not worth the $200.
RAM was set to its slowest speed, bought DDR5 5600, was set to 4800 in BIOS, Bios was not updated although I was told it was.
Was repeatedly told when I picked it up to open the case to remove the foam that was inside for transport, cool nice touch, apart from the fact there was no foam inside.

Bought extra fans to put in the case, these where left unscrewed and just flying around in the case. Since removed them as they I don't have screws long enough to mount them properly.

If only Computer Alliance actually stocked properly I'd much prefer to give them my business in Brisbane

fast order processing, quick shipment, great customer support for refunds/returns.

Great customer service. Calls & queries were responded & solved within minutes.
I haven't collected my order yet but have been served very well. Highly recommended.

Bad experience, will never buy another product through Umart. They sold me a faulty mainboard and refuse to refund the product even once i returned it and they verified the fault.

Instead they want to send me a refurbished product.

The person i spoke with was Maria...

Update - 10/06/24
After some silence i was offered and provided a refund by another representitive.

Maria was fantastic and quick to respond. Give her a raise

The worst customer service I have experienced with any organisation. Even for the cheap prices, it is not worth it. An motherboard I purchased was damaged, I suspect that it had been purchased by another customer, damaged, then returned with no inspection and sold to me. It has been gone for 32 days and the only contact with Umart is through phone calls and email to an overseas call centre who provide the standard "our team is working hard on it" response. There has been no real response or action from Umart in 32 days. Like I said - take your money else where.

Staff are very helpful, prompt respond and solution

I have been a customer of Umart for a number of years. I have always had good experiences with prices and quick dispatch/pickup. Recently, I had an issue with a defective monitor out of the box. The process of getting it sorted was straight forward, with excellent communication and customer support/service from Umart throughout. The problem was sorted with a replacement, and the whole thing was quite stress free. I have always appreciated their prices along with quick and easy pickup, but this is the first time I had an issue with a product, and they handled it in an extremely satisfactory manner. This kind of post-purchase support goes a long way, and it will definitely keep me coming back for years to come.

Cara was very helpful with my query regarding adding an SSD

Umart helped me with my enquiry and communicating was very nice and fast.

Glad things worked out.

The people are very respectable, and their replies were fast.

I have recently been made aware of Umart Online and have purchased several items in the past few days. The prices are so much cheaper than in your typical stores, and the service they provide is prompt and personable. I have had two issues with my purchases (both MY fault) which were rectified immediately by Umart staff. I will definitely be using them for all of my tech requirements from now on.

Since they have gone satellite setup when all stock off site and the system show complt3 when items still have been picked and not been able to call the store dropped by the store 4.5 after order placed and then find out that there system failed and order still has nit been picked but there call centre says that it is transferred to the store

Darien assisted me with my custom PC order and made a suggestion that was more suitable for my build. The response time was also very fast. Thanks Darien!