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See what reviewers are saying

Rated 5 out of 5 stars

Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames

Rated 1 out of 5 stars

If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... See more

Rated 1 out of 5 stars

I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... See more

Rated 1 out of 5 stars

I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... See more

Company details

  1. Decoration and Interior Design Store
  2. Curtain Store
  3. Furniture Accessories
  4. Home Goods Store
  5. Mirror Shop
  6. Picture Frame Shop

Written by the company

Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

801 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never updated on delayed delivery

I ordered a coat rack on 11/14 and won’t receive until 12/17. This was not explained to me at the time of purchase. Tracking of the delivery is non-existent. The package “supposedly” is sitting in Georgia.

When I called to check on the status, I was told the item was discontinued. They can’t confirm if my package is indeed sitting in Georgia or if I’m not going to receive the discontinued item.

First and last time ordering from this company.

December 10, 2021
Umbra logo

Reply from Umbra

Hello G Willis, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Rated 5 out of 5 stars

Like your products

Like your products, your website is efficient and useful. Keep up the good work. I have bought several products from you and I have been completely, if not more, satisfied by each. Your design is hot, yet it's functional. The tension bar organizer for the kitchen and those for curtains are brilliant for apartment dwellers. Helps me maximize my space.

December 7, 2021
Rated 5 out of 5 stars

Pain-free check-out and real inventory

Pain-free check-out and appreciated that they had an inventory of their mirrors one big box chains were sold out or canceling orders. Hard to get anything these days with the pandemic, coupled with the holidays!

December 7, 2021
Rated 5 out of 5 stars

I LOVE my new curtain rods

I LOVE my new curtain rods! They're great with the curtains I made, and, since the material is blackout, the "wrap-around" feature of the rods is perfect! I will definitely shop Umbra again!

December 6, 2021
Rated 5 out of 5 stars

Love all the practical functionality…

Love all the practical functionality and beautiful sleek design. Wish there were more reviews describing the different color selections. Hard to see from the photos. I also wish you had more in stock at in person stores like The Container Store, and could also price match.

December 6, 2021
Rated 4 out of 5 stars

I paid for 9 umbra curtain rod s

I paid for 9 umbra curtain rod s, you shipped 3 but says all 9 were delivered not true, I need what I paid for, within the time. Fedex did finally deliver the remaining curtain rods. The product is beautiful, along with the cost. Very impressed.

December 5, 2021
Umbra logo

Reply from Umbra

Hello Steven, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

Rated 5 out of 5 stars

Nothing quite like an UMBRA product

I have purchased quite a few UMBRA products as they are beautifully made, very unusual in design & are all attractively priced based on their composition vs other sellers' selections. Dealing with Customer Service (if needed) is also wonderful as the representatives are all lovely, personable, respectful & knowledgeable about the products. Their site is heavenly when compared to other sellers as the pictures are large enough so you know what you will receive & details are quite thorough so there is no guesswork involved. I always think of UMBRA first when I need something & find that I am always satisfied with my choice.

December 4, 2021
Rated 5 out of 5 stars

Quick and helpful customer service

I ordered a product less than a year ago. Some of the parts associated with the product went missing. I contacted customer service to see if I could purchase replacement parts. They told me that they don't sell individual replacement parts for the item, however they were able to locate extra parts in their warehouse and they would send them to me. Excellent customer service. Thank you.

December 3, 2021
Unprompted review
Rated 2 out of 5 stars

The web site is very confusing…

The web site is very confusing regarding discount and offers
IT CAN BE DEFINETLY IMPROVED

November 29, 2021
Umbra logo

Reply from Umbra

Hello Marco, thank you for providing your feedback. We are sorry to hear about your Umbra shopping experience. We will share this with our team for future updates. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.

Kind regards,
Lorenzo

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