Uncommon Goods Reviews 

671
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers had a great experience with this company. Customers frequently mention the exceptional quality and wide selection of unique artisan products that make wonderful gifts for any occasion. People consistently highlight the smooth online shopping experience, beautiful presentation, and prompt delivery services provided by the team. Some reviewers were not happy with delivery issues, mentioning occasional carrier delays or fragile items arriving broken. A few people also experienced frustrating challenges with customer support when attempting to resolve order mistakes or missing items. Others noted occasional confusion regarding catalog descriptions and product colors not matching their online expectations completely.

What people talk about most

Product

People report positive experiences with product, often highlighting the exceptional quality, unique... See more

Quality

Consumers find quality to be positive, regularly highlighting that merchandise is lovely, well made, and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Delivery service

Customers report positive experiences with delivery_service, noting that shipments arrive promptly, ahead of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. On one hand, some consumers report that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience. The only reason I did not give 5 stars is because of the shipping expense. True, you can not get "uncommon goods" at Amazon, Wal-mart, or other websites but even at these other places... See more

Rated 4 out of 5 stars

Uncommon Goods offers many unique, artisan-made items I don’t see other places. The downside is their products are very expensive, I mean very expensive. That said, I do love gifting their items, beca... See more

Rated 4 out of 5 stars

No problem with Uncommon Goods or their products. I have a problem with OnTrac who they contract delivery with. Packages not delivered to the house, left outside in the dirt. Won’t buy from Uncommon G... See more

Rated 5 out of 5 stars

I don’t always use Uncommon Goods because many things are a bit pricey, especially in these times. But when I want something unique from a talented artisan, this is the place to go. Everything I have... See more


4.0

Great

TrustScore 4 out of 5

671 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(671)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Ultimate gift for a football FANATIC

I bought this Dallas Cowboys History book for my husband’s birthday, and it was an absolute hit! He’s a die-hard Cowboys fan, and this book brought back so many memories of his favorite games and players. The collection of New York Times articles makes it feel like you’re reliving each moment in real time, from the team’s early glory days to the most unforgettable wins.
The quality is beautiful, with elegant vegan-leather binding, crisp reprinted pages, and personalized embossing that made it feel extra special. He’s already shown it off to friends during Sunday football! It’s the perfect keepsake for any Cowboys fan who loves the history behind the team. Truly a one-of-a-kind gift that celebrates their passion for the game.

September 3, 2025
Rated 5 out of 5 stars

Always Unique

I love the unique gifts and items at uncommongoods. I have been using them to buy gifts for myself, my children, my grandchildren and friends for years.

October 6, 2025
Rated 1 out of 5 stars

They auto signed me up for "Uncommon…

They auto signed me up for "Uncommon Goods Perks" and charted my card 16.43 cents without my knowledge. They're thieves, stay away.

Update to Reply 8/13/2025

“We have free trial and charge you if you don’t cancel” look at how many people on Trust Pilot have had this issue. I didn’t select any free trial and your site doesn’t have any free trial in my order history. I have no communications in my email. I had no warning that my card would be charged. I did not agree to be charged. You guys are thief’s hoping people don’t realize that you’ve signed them up for this. This behavior is indefensible.

July 12, 2025
Unprompted review
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Reply from Uncommon Goods

We apologize for any confusion regarding our Perks Membership. We have a free two week trial available for new members that can be added during checkout for free Standard shipping. After the two weeks, unless you turn off the renewal, you would be charged for the year. Please contact us a help@uncommongoods.com to assist you better!

Rated 1 out of 5 stars

Deceptive Product & Dismissive Customer…

Deceptive Product & Dismissive Customer Service – Do Not Recommend

I paid $250 for a personalized picture featuring 10 maps, and what I received was completely unacceptable. The maps are so small they’re nearly impossible to see—yet the company still offers this as a design option. When I reached out, I was told that “10 maps is too many” to display properly. If that’s the case, why offer it at all? That’s deceptive and misleading.

To make matters worse, there’s no preview feature, so customers have no way of knowing what the final product will look like before purchasing. That’s a glaring issue for a so-called "custom" item and shows a lack of transparency and quality control.

Customer service was dismissive and took no responsibility, which only added to the frustration. For the premium price, I expected a high-quality product and a company that stands behind its work. I received neither.

I will be filing a complaint with the Federal Trade Commission for misleading business practices, and I’ll be sharing this experience across multiple review platforms to warn other potential customers. This company does not value transparency, quality, or customer satisfaction.

Avoid and save your money.

June 6, 2025
Unprompted review
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Reply from Uncommon Goods

Hello Barbara! Thank you for your review! Our Custom Team researched your Our Adventure Map Art with 10 maps and see that your photo matches the 10 map example on our site. The print measures 12.5" H x 12.5" W x .8" D and can display from 3-10 maps. Each of the 10 mountains are a different size so each map on the mountain would range in size. A replacement would provide the same results. We work to provide a clear expectation of the final item before placing your order and we’re committed to providing high-quality products. We do appreciate your feedback! We're here to help should you have any questions!

Rated 1 out of 5 stars

TERRIBLE!!!

TERRIBLE!!!! Never buy from these people!!! They spammed me with marketing emails that I can NEVER get rid of no matter how many times I unsubscribe or email them for support. AND, they sign you up for a "PERKS" annual membership that they sneak in there somehow once you purchase 1 single item. They are AWFUL!!! Do NOT trust them!!

June 29, 2025
Unprompted review
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Reply from Uncommon Goods

We're very sorry that you've had this experience shopping with Uncommon Goods! We'd be happy to escalate this to our IT Team to unsubscribe any email addresses you have with us. With Perks, our free shipping program, members receive a year of free Standard shipping plus two $5 promo codes and special Perks Day offers. We have a free two week trial for new members! After the two weeks, unless you turn off the renewal, you would be charged for the year. Please contact us a help@uncommongoods.com to assist you better!

Rated 2 out of 5 stars

Incomplete Descriptions

I've purchased a few nice items from this site, but the last---Friendship lamps---was a disaster. You get the impression from the catalog description that you just plug them in and they work. Not true. What you are not told until you receive them is there's a 12-page user manual, you have to connect them to your mobile phone, you have to download an app, and you have to pay a monthly subscription charge.

June 10, 2025
Unprompted review
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Reply from Uncommon Goods

Hi Edward,

Thank you for sharing your experience with the Long Distance Friendship Lamp. I’m sorry to hear that the setup and app requirements didn’t match your expectations. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention.

While the lamp’s basic functionality, sending a glow with just a tap, does not require a subscription, it does require a Wi-Fi connection and setup through the app. The monthly subscription is entirely optional and only needed for bonus features like remote touch when you’re away from the lamp. That said, we understand how this could have been unclear, and we’re reviewing the item page to better highlight these details moving forward.

If the lamp didn’t work for your needs, we’d be happy to help with a return for a refund. Just send us an email at Help@uncommongoods.com, and our team will take care of the next steps for you.

Rated 1 out of 5 stars

Missing items in package

I placed two orders from them, the first one went great, but the second one was missing an item. It was obvious that the second item would be missing as the tracking link on the site would lead to a 404 and when it shipped, the email said that it shipped the order, but only showed one item.

Today I received the package and my suspicion was correct, in my order of two items, they only shipped one. They were unable to send a replacement either and could only offer a refund.

I'm not sure how their packaging/shipping system is set up, but for them to make such a simple mistake is baffling. They need to review it or their digital platform because it's prone to errors. Be cautious when placing an order with them, there's a high risk of not getting your order packed correctly.

June 16, 2025
Unprompted review
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Reply from Uncommon Goods

I'm so sorry to hear about your recent experience. We completely understand how frustrating it must have been to see only one item arrive, with the second missing and no clear explanation in tracking or shipping confirmation.

This certainly isn’t the standard we aim for. We truly appreciate your feedback and are taking your comments seriously.

We’d love the opportunity to look into this further and see what may have gone wrong here. If you're willing, please reply with your order number or the email address used to place the order so we can investigate and follow up accordingly.

Thank you again for bringing this to our attention and for giving us a chance to make things right.

Rated 1 out of 5 stars

My order was received at 10:50 PM

My order was received at 10:50 PM. UG says order can be received until 8PM. Customer service earlier in the day was supposed to call back to advise. Never received a call back. Shipping company doesn’t respond in a timely manner. My free delivery subscription end in a few months. After that I’m done with UG.

May 14, 2025
Unprompted review
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Reply from Uncommon Goods

Hi there!

Thank you for reaching out, and I’m very sorry to hear about your recent experience. I understand how frustrating it must have been to receive your order later in the evening than expected. That’s not the level of service we aim to provide, and I truly apologize for the inconvenience.

While we do our best to provide accurate delivery time frames, the final delivery time is ultimately determined by the carrier. Unfortunately, it's something we don't have direct control over, and deliveries can occasionally occur outside the typical window, especially during high-volume periods. That said, I’ve reviewed your order, and it does appear to have been delivered within the estimated delivery date range.

I also want to acknowledge your concerns about communication and the carrier’s response time. I’ve flagged this feedback internally so we can continue improving our service and follow-through.

Rated 1 out of 5 stars

Empty promises

Ordered, supposed to be delivered, never delivered or even shipped. Date kept extending each day. Was supposed to be a Mother’s Day gift. Customer service apologized and asked if I wanted to re-order. Of course products are backorder at this point… Wouldn’t trust this company again. Ended up with nothing but a headache from Uncommongoods.

May 10, 2025
Unprompted review
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Reply from Uncommon Goods

I’m so sorry to hear how things unfolded with your order. I completely understand how upsetting it must have been to plan something special for Mother’s Day, only to end up empty-handed and frustrated. That’s the last thing we ever want for someone shopping with us.

Thank you for giving us the chance to make it right earlier, even though the item was ultimately unavailable. We know that an apology doesn’t replace the gift or the experience you hoped for, but I want to assure you that your feedback is being shared with our team as we work to improve.

If you're open to it, we’d love the chance to look into this further and see if there’s anything else we can do. Please feel free to provide your order number or the email address used to place the order, and we’ll gladly review it for any additional solutions we can offer. If you have any questions or need anything further, we are here to help

Rated 2 out of 5 stars

Price increases are insulting

I typically shop there about twice a year, but when I stopped by online today to find a Mother’s Day gift, I was stunned. The price hikes are beyond excessive—$30 for a ceramic coffee mug? That’s just insulting. If they don’t come back down to reality, I won’t be spending another dime there.

April 30, 2025
Unprompted review
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Reply from Uncommon Goods

Thank you for your feedback! We know you have many options for online shopping, and price is important. While we can't match the low prices of big retailers, we offer something special: unique designs from independent artisans that benefit people and the planet.

We're proud that over half of our items are made in America and that we work with artisans worldwide. By sharing their art, we help improve their lives and support their small businesses.

Many of our products are handmade or in small batches, which makes them more expensive than mass-produced items. We aim to provide quality and unique designs that justify the price.

Check out all of our ceramic mugs listed from least expensive to most expensive by pasting the link below into your browser. We're always here to help should you have any questions! https://www.uncommongoods.com/search?q=%20ceramic%20coffee%20mug&p=1&s=sale_price%20asc

Rated 5 out of 5 stars

I’ve had nothing but wonderful…

I’ve had nothing but wonderful experiences with this website. The gifts that they offer are wonderful. I have plenty of people in my life that are hard to shop for and I always find something for them. Presents have arrived on time and are reasonably priced.

March 15, 2025
Unprompted review
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Reply from Uncommon Goods

We appreciate your feedback! We hope to see you at Uncommon Goods again soon!

Rated 1 out of 5 stars

Items are not “handmade” or “unique”

Googled “sassy canisters” and found they’re mass produced in China, with tons of resellers on Etsy and Amazon and on Uncommon Goods! I thought Uncommon Goods actually sold artisan products, which justified the prices! People are paying $68 for the “artisan made” item on UC, but you can get the exact item for $20 on Amazon. I googled the “artisan” and found she advertises herself online as a photographer (possibly legit, although many of the photos she sells on canvas, etc seem likely to be licensed stock photos). Surely if she were a ceramicist whose design had been copied by Chinese factories she’d make that known? The name and person’s photos match, but the stories do not. I don’t blame anyone for making a buck reselling cute stuff from China, but I do blame Uncommon Goods for their deceptive and false representation of the items they sell. Won’t buy from them again, and will be sharing this information, especially with my sweet relative who does the majority of her gift shopping on the site. She will be embarrassed and horrified to learn she’s been lied to for years by Uncommon Goods.

February 15, 2025
Unprompted review
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Reply from Uncommon Goods

Thank you for your interest in Michelle Wittensoldner's Sassy Storage Canisters. Each one is designed and produced by Michelle. Her canisters are hand-poured and kiln-fired in Ohio, in her own studio. Let us know if you have any questions by emailing us at help@uncommongoods.com. We're always here to help!

Rated 1 out of 5 stars

Unhappy customer

The companies items are too expensive to come looking used and thrown back into the box. I purchased a spa robe set for over $100 for an employee and when it arrived the box looked as if someone had returned it previously with some of the items out of the original packaging. I tried to make it as neat as possible because unfortunately the company party was a few days away and there was no way to return it and get another. After speaking to customer service and just making them aware of the issue, they didn’t even offer a credit on a future purchase or even a partial refund.

December 10, 2024
Unprompted review
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Reply from Uncommon Goods

I truly appreciate you taking the time to share your experience, and I’m so sorry to hear that your spa robe set didn’t arrive in the condition you expected. We hold our products to high standards, and this is absolutely not the experience we want for our customers, especially when selecting meaningful gifts. While I know we can’t change that experience we're reaching out directly in case we can do more to help.

Rated 1 out of 5 stars

Class Was A No Show

We were primed and ready but no one ever showed up for the class nor did we get any notification as to why. We waited for over an hour.

February 8, 2025
Unprompted review
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Reply from Uncommon Goods

I’m so sorry to hear that no one showed up for your scheduled class—that’s certainly not the experience we want for you. I completely understand how frustrating it must have been.

I’d love to look into what happened and find a way to make this right. Could you please email us at Help@uncommongoods.com with your order details? We’re happy to assist!

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