There were lots of great sights and rides at Legoland. The discounted tickets through Undercover Tourist were a very good value. The only negative was finding multiple walking paths closed due, unde... See more
Company replied
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Review summary
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Price, options, bonus gift cards, all that was great. Choosing the tickets to Disney World seems a little more complicated than it should be, having to go through so many days before getting to the 2-... See more
Company replied
Undercover Tourist will save you a bit of money on Disney tickets; I saved $15. When they offer dining credits, they are not exactly for the park. Getting the Disney tickets was easy. I have no idea h... See more
Company replied
It was an easy process! Everything was straightforward and transparent and it was cheaper than the Disney world website. Plus linking our trip and tickets to the My Disney Experience was quick and pai... See more
Company replied
Company details
Written by the company
Authorized seller of discount Disney tickets, Disney hotels, Universal Orlando, SeaWorld, ski vacations and more. Buy tickets online or call 1 (800) 846-1302.
Contact info
8517 Southpark Circle Suite 250, 32819, Orlando, United States
- 18008461302
- www.undercovertourist.com
4.1
Great
489 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Price and a good booking expereience I like it...
Price and a good booking expereience, rough experiment last year.
June 1, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback—we’re glad you found the pricing fair and the booking experience smooth. We’re sorry to hear last year’s experience was rough and appreciate you sharing that with us.
Incompetent
Ordered tickets, then next day received email that the time was no longer available. Changed order to alternste day , which i could see was available on the vendor website, but undercover wouldnt verify for 72 hours. I had to call them 3 days leter, and by then i couls see that that date, was no longer available. I called the vendor who confirmed they had not received any orders, and told me that if they called i could still get thst date, tome. Spent a long time on chat explaining it and they said they had made it a priority and would get it done. Never heard back Communication is horrible. Agents say things are handled but nothing happens. Every change come with 72 hour wait, spent more than 2 hours on chat and phone, and never got resolved, had to cancel order and get tickets elsewhere, of course after a week our preferred dates and times were no longer available so we had to rearrange plans. Vender never received any contact from undercover and was specifically waiting for our order to come through. Will have to check credit card to see if my refund was even processed. Will be leaving a few reviews.
Response to UT reply: "Availability for attractions is subject to confirmation by the location, and unfortunately the requested dates were not confirmed... After reviewing your case with the partner, they advised that the services were marked as used on their end. However, as a gesture of goodwill, we have applied for a refund for your booking."
I understand that they have to confirm - I was able to call them directly and get a response within 2 minutes that several hours on the phone and chat with UT could not seem to handle. I even had them waiting on contact from UT.
You make it sound like I got a free tour - I had to make more expensive reservations through the company instead, the reservation from UT was never made.
June 3, 2026
Unprompted review
Reply from Undercover Tourist
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially with the delays and lack of timely updates.
Availability for attractions is subject to confirmation by the location, and unfortunately the requested dates were not confirmed. We sincerely apologize for the inconvenience this caused to your plans.
We truly regret the communication gaps you encountered and appreciate you bringing this to our attention. Your feedback is important and will be shared with our team to improve the experience moving forward.
Straightforward
The experience was great. Logging into the account was a bit cumbersome and the dining dollars were not the easiest to use
June 3, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback—we’re glad to hear you had a great overall experience. We appreciate you noting the challenges with logging in and using the dining dollars, and we’ll be sure to share this with our team as we continue to improve.
The experience was an excellent thing.
May 26, 2026
Unprompted review
Reply from Undercover Tourist
We appreciate your excellent five-star rating and wonderful feedback as well.
Reply from Undercover Tourist
Thank you for your excellent feedback and great five-star rating.
Reply from Undercover Tourist
We appreciate your awesome five-star rating and wonderful feedback as well.
Check and compare with direct buy park tickets
I always use you for tickets to Disney and Universal.I was surprised when I bought 2 Universal Orlando promo buy 3 get 2 free and find out it would have been cheaper to buy direct.I kept the tickets from you because the restock fee is more than the savings.Next time I'll double check the source park
May 24, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback, we truly appreciate you taking the time to share your experience with us and for your continued loyalty when booking your Disney and Universal tickets.
We’re sorry to hear about the pricing difference you encountered and understand how that can be frustrating. Please feel free to contact us directly and we will gladly address your pricing concern.
It was super easy to book the tickets…
It was super easy to book the tickets and hotel at a great rate.
May 23, 2026
Unprompted review
Reply from Undercover Tourist
We appreciate your excellent five-star rating and wonderful feedback as well.
Love the ease of the site and prices
Love the ease of the site and prices. Would like a feature where you could see when deals were ending. I had looked at a better deal but it disappeared before I bought. :(
May 21, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for your kind feedback—we’re really glad to hear you’re enjoying the ease of the site and our pricing!
We also appreciate you sharing your suggestion about showing when deals are ending. We understand how frustrating it can be to find a great offer and then have it disappear before you’re able to purchase. Feedback like this is incredibly helpful, and we’ll be sure to share it with our team for consideration as we continue improving the experience.
We hope to have the opportunity to assist you again soon—and we’ll keep working to make it even better.
Amazing experience
Amazing experience! You guys saved me hundreds of dollars which is very important and made the experience so easy
May 26, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience and were able to save money—that’s exactly what we strive for. 😊
We truly appreciate you choosing us and look forward to helping you again on your next adventure!
Reply from Undercover Tourist
Thank you for your feedback! We’re happy to hear you found our site easy to use, with great pricing and quick ticket delivery—that’s exactly the experience we strive to provide.
We appreciate your support and look forward to helping with your next adventure!
I was pleasantly surprised how easy it…
I was pleasantly surprised how easy it was to navigate through your site, find my chosen package, and then purchase that package. The entire process was seamless and detailed.
May 14, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our site easy to navigate and that your purchase experience was seamless and informative.
That’s exactly the kind of experience we aim to deliver, and it’s great to know we hit the mark for you. We truly appreciate you taking the time to share your experience and look forward to helping you plan
Good discounts on tickets to Disneyland…
Good discounts on tickets to Disneyland and Legoland. Excellent help line staff for questions and assistance.
May 13, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback! We’re so glad to hear you found great discounts on Disneyland and LEGOLAND tickets—it’s what we love to offer our customers.
We also truly appreciate your kind words about our help line team. Providing friendly and knowledgeable support is a top priority for us, and we’re happy they could assist you.
We look forward to helping you plan your next adventure!
Everything is great!
The pricing is great! The purchase experience is great! The information provided on the website is great! What’s NOT to love?
May 15, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the great pricing, smooth purchase experience, and helpful information on our website—that’s exactly what we strive for.
We truly appreciate your support and look forward to helping with your next trip!
There is always room for improvement
There is always room for improvement, it took 4 tries to process my order, I finally had to call to get the transaction complete!
May 10, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback. We’re glad your order was ultimately completed, but we’re sorry to hear it took multiple attempts and required a call to finalize.
We understand how frustrating that experience can be, and it’s not the level of convenience we aim to provide. Your feedback is important and will be shared with our team as we continue working to improve the checkout process.
If there’s anything further we can assist with, please don’t hesitate to reach out—we’re always here to help.
It was so easy to use the website and…
It was so easy to use the website and got e-tickets fast
The prices were lower than some other places that I check
May 18, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your great feedback! We're glad to hear the website was easy to use and that your e-tickets were delivered quickly. It's also wonderful to know you found our pricing competitive. We appreciate your support and look forward to helping you again soon!
Easy to understand options.
Easy to understand options.
Possible to receive a refund.
May 14, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback! We’re glad to hear you found the options easy to understand and appreciated the flexibility of a potential refund.
We truly value your support and hope to assist you again in the future!
Really pleased
Really pleased, tickets came super quick via Email, and a discount on the standard retail price. Recommended.
May 7, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share your experience! We’re really glad to hear your tickets arrived quickly and that you were able to take advantage of the discounted pricing.
We appreciate your recommendation and hope to assist you again in the future!
Purchased Legoland tickets through…
Purchased Legoland tickets through under cover tourist. A single day park hopper with a second day free. We were very excited and planned a family vacation. My husband took time off work and we made the 8-9 hour drive San Diego. We hit serious traffic and made our first day extremely delayed, we would get in town until 1:30pm and the park closed at 4:30pm. So we called Undercover Tourist to try to change our redemption date to the next day.
I was told they would request a change and if they couldn’t change our only option was to cancel. Which we DID NOT WANT. The lady put me on hold to request a change and then hung up on me shortly after. I went ahead and called Legoland guest services to see if they could help and they informed me our reservations had been CANCELED! I was so confused and called Under cover back was on the phone for an additional 2 hours all while sitting in Carlsbad and had no tickets to go to Legoland.
They informed me repeatedly that it was their policy to cancel if we couldn’t change the date. I tried to continuously tell them if I couldn’t change the date I still did not want to cancel. I asked for my tickets back they said it was not possible. They also could not resell me the same deal as the price went up an additional $100 and there were no reservations available for the days we were in town.
They canceled our tickets, and tried to resell us the same thing for $100 more!!
So we were stuck in Carlsbad, with 3 kids under 5 and couldn’t even go to Legoland. The only compensation they offered me was a $5 discount on a single day ticket… after a good cry we just did nothing.
Again I did not ask to cancel they just did it and did not even inform me or ask me. My entire family vacation gone. I was literally on the phone for a little over 3 hours in bumper to bumper traffic. I felt awful that we couldn’t take the kids to Legoland, we had vacation planned around it.
We could have purchased tickets through LEGOLAND’s website, or single day tickets through undercover tourist, but the price was more than double of what we had initially paid and we just could not afford that.
May 13, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share what happened. I'm truly sorry for the stress, confusion, and disappointment your family experienced, especially after planning a special trip, taking time off work, and making that long drive, only to find yourselves unable to visit the park. That is not the experience we ever want for our guests, and I completely understand how upsetting this must have been.
From what you've described, something clearly went wrong with how your date change request was handled, and I am sorry that it resulted in your family being unable to use the tickets you had planned your vacation around.
We want to take a closer look at your order so we can understand exactly what happened and determine the best way to address this matter. Please reach out to us with your order number and we will review the details of your interaction and follow up with you promptly.
Again, we are so sorry your family's vacation was impacted. You deserve better, and we appreciate you bringing this to our attention.
GREAT COMPANY, GREAT OFFERINGS!
Customer service, prices, access, deals!
May 12, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for the great feedback! We’re glad you enjoyed the customer service, pricing, easy access, and the value of our deals. We appreciate your support and hope to assist you again soon.
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