There were lots of great sights and rides at Legoland. The discounted tickets through Undercover Tourist were a very good value. The only negative was finding multiple walking paths closed due, unde... See more
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Review summary
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Price, options, bonus gift cards, all that was great. Choosing the tickets to Disney World seems a little more complicated than it should be, having to go through so many days before getting to the 2-... See more
Company replied
Undercover Tourist will save you a bit of money on Disney tickets; I saved $15. When they offer dining credits, they are not exactly for the park. Getting the Disney tickets was easy. I have no idea h... See more
Company replied
It was an easy process! Everything was straightforward and transparent and it was cheaper than the Disney world website. Plus linking our trip and tickets to the My Disney Experience was quick and pai... See more
Company replied
Company details
Written by the company
Authorized seller of discount Disney tickets, Disney hotels, Universal Orlando, SeaWorld, ski vacations and more. Buy tickets online or call 1 (800) 846-1302.
Contact info
8517 Southpark Circle Suite 250, 32819, Orlando, United States
- 18008461302
- www.undercovertourist.com
4.1
Great
489 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Bad customer service.
I bought the child tickets instead of adults, and I know I dont get a refund, but I was willing to pay the difference for adult tickets and they still said no. We later called to get out tickets refunded and they did, soooo like why was it so hard to change the tickets in the first place. Never getting tickets from this company again!
April 18, 2026
Unprompted review
Reply from Undercover Tourist
We're truly sorry for the confusion and frustration—we completely understand why this felt difficult and inconsistent.
You're right that we were able to refund your unused tickets as long as they weren’t modified, and we apologize that wasn't offered as a solution from the start. Here's what happened: adult and child tickets are technically different products from the theme parks, so we can't directly swap one for the other. However, refunding your child tickets and helping you purchase adult tickets would have accomplished the same goal—and we should have made that clear right away.
We appreciate your patience as we worked through this with you, and we're sorry it took longer than it should have. If there's anything else we can help with or if you'd like to discuss this further, please reach out with your order number and we'll be happy to assist.
Reply from Undercover Tourist
Thank you for your feedback! We’re glad to hear you had a quick and easy transaction. We appreciate your support and hope to assist you again soon.
Easy to use website
Easy to use website. Tickets in email almost immediately. No issues applying tickets to Universal or Disney app (purchased both)
April 24, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for the great feedback! We’re so happy to hear you found the website easy to use and received your tickets almost immediately. It’s great to know everything worked seamlessly with both the Universal and Disney apps. We truly appreciate you choosing us and hope to assist you again in the future!
The perfect Disney trip, every time.
I always buy my park tickets from Undercover Tourist. When we went to book our resort for our very first WDW for our special anniversary trip, we knew we would get the best deal there. We compared the price to the Disney website and felt like we were getting away with something. The crowd calendars are always my first resource when deciding on dates and if I ever have questions about park events or upcoming trips, it's always the first place I go. Five stars every time.
April 16, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for this wonderful review! We’re honored to be part of your very first Walt Disney World visit—and what a special way to celebrate an anniversary. We love hearing that you found great value, trusted our crowd calendars, and continue to count on us as your go-to resource for trip planning. Your kind words truly mean a lot to our team. Wishing you a magical trip and many more memorable vacations ahead. Five stars right back to you!
Good ticket prices
Good ticket prices, when you are travelling under 8 days. Fast delivery via E-Mail.
April 15, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback! We’re glad you found our ticket prices competitive for shorter trips and that your tickets were delivered quickly via email. We appreciate you choosing us and hope to help with your plans again soon!
Good discounts, bad tactics
I liked the discounts and the feel of the website, but your tactics are misleading and disappointing. Dining Dollars is very misleading. I thought I was getting $100 in food credits to use at the park, just to find out that Dining Dollars is actually a website that let's you buy giftcards at a discount. That's a trap and I'm disgusted by the subversive tactic.
April 15, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback, and we're sorry you were disappointed with the Dining Dollars benefit.
We do our best to clearly explain this offer on our website: Dining Dollars provides a $20 credit to purchase discounted Disney gift cards (at 15% off) or discounted restaurant gift cards through the Dining Dollars platform. This is explained in the ticket details, including how to redeem it and which restaurants participate.
That said, we understand it can be frustrating when an offer doesn't match your expectations, and we appreciate you letting us know. If you'd like help using your $20 Dining Dollars credit or have questions about how it works, we're happy to walk you through it. Please contact us by phone (800-846-1302) or reach out to us on chat or email with your order number.
We appreciate your business and hope we can help you get the most value from this benefit.
Refund ability is the value - not discounted
Grateful to find this site for information, but, honestly, the price was the same as AARP, my credit card offer and the buy-ahead on the Universal Studios website. I really can't see what I gained except the ability to refund, which the others did not offer. I did not receive access to the "express" studio tour ticket that was advertised so not sure it was worth setting up another online account at another vendor for this purchase.
April 14, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share your experience with us, and we're sorry we didn't exceed your expectations.
You're absolutely right—our flexible refund policy is one of our key benefits, and we're glad that added value for you. We also offer a Best Price Guarantee and work hard to provide unique offers like the Express pass for the Studio Tour.
Regarding the Express Studio Tour benefit: If this was included in your purchase, you should have been able to scan your ticket directly at the Universal Express entrance during your visit. We apologize if the instructions weren't clear. Unfortunately, since this benefit can only be redeemed during your park visit, we're unable to provide it retroactively.
If you have any additional questions, we’d be happy to review your order specifics.
We appreciate your business and hope to have the opportunity to serve you better in the future.
Up-Front Policies and Pricing
Honest, up-front pricing and stated comparisons to gate prices. Bonus Dining Dollars. Easy to understand and find return process.
April 14, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your kind feedback! We’re happy to hear you appreciated our honest, up‑front pricing, easy‑to‑understand comparisons to gate prices, and Bonus Dining Dollars. We’re also glad the return process was clear and easy to find. We truly appreciate you choosing us and hope to help you again soon!
Having checked the pricing of Universal…
Having checked the pricing of Universal Orlando Hotels for weeks found You tend to be the best priced. But pricing goes up regularly, I understand you have little to do with. And your Vacation Package is more expensive than purchasing items individually.
April 8, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience and for taking the time to compare pricing. We’re glad to hear that, overall, you’ve found our Universal Orlando hotel rates to be among the best available. Pricing can fluctuate based on availability, demand, and seasonal changes, which are set by the resort partners, and we appreciate your understanding that these adjustments are outside our direct control.
We also appreciate your feedback regarding vacation packages. While packages can offer convenience by bundling multiple components together, we understand that some guests may prefer purchasing items individually depending on their needs. Your insight is valuable, and we’ll continue to review how we present options so guests can easily choose what works best for their trip.
Dining Dollars bit
Dining Dollars bit, sadly, dragged experience to a horrible and a painful one. Pricing was already expensive and this just added to the confusion. Would help rectify things if $40 is refunded back against order# 114612-040726 as this useless perk will end up NOT being utilized. Please and thanks in advance.
April 9, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share your experience — we're sorry to hear DiningDollars added confusion rather than value to your trip. That's truly not the experience we want for our guests.
To clarify, DiningDollars are a complimentary perk included with your Disney ticket purchase at no additional charge. The $20 promo credit per ticket can be applied toward nationwide dining offers, theme park restaurants, or even a discount off a Disney Gift Card (for example, a $100 Gift Card for just $85). Redeeming the credit does require a secondary purchase on DiningDollars.com, which we understand can be an extra step.
We'd love to help you get full value from your purchase. Please reach out to our customer care team at info@undercovertourist.com with your order details, and we'll personally walk you through redeeming your credit and address your concerns directly. We want to make sure you feel great about your Undercover Tourist experience!
One Stop Shop
Organizing a trip for a family is very difficult but we were able to get a hotel, tickets, and fast passes to Universal Studios. We get to stay on the grounds and get access to the parks early. This was a very easy process
April 3, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience! We know how challenging it can be to plan a family trip, so we’re happy to hear everything came together smoothly—from the hotel and tickets to the Express Passes. Staying on-site with early park access is a great way to make the most of your Universal Studios visit. We’re glad we could help make the process easy, and we hope your family has an amazing trip!
Great experience purchasing SeaWorld…
Great experience purchasing SeaWorld tickets for a family of four. Tickets were received fast. I printed them and had no issues using them at the gate.
April 13, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for sharing your experience! We’re thrilled to hear that purchasing your SeaWorld tickets for your family of four was smooth and that everything worked perfectly at the gate. We appreciate you choosing us and hope you all had a fantastic time at the park!
The price was very good
The price was very good, but the website needs to be more clear as to what you are buying and what changes if you pick another option, and how to get back if you change your mind.
March 29, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback—we’re glad to hear that you found the price to be very good. We appreciate you sharing your thoughts regarding website clarity, including how options differ, what changes when selections are adjusted, and how to navigate back if you change your mind.
Your comments are valuable, and we will be sure to share them with our team as we continue working to improve the booking experience and make details clearer for our users.
Thank you again for taking the time to share your experience.
The tickets I bought to Universal we’re…
The tickets I bought to Universal we’re not accepted at the gate. I had to go to customer service to get printed off.
April 7, 2026
Unprompted review
Reply from Undercover Tourist
We’re sorry to hear about the difficulty you experienced at the gate, and we appreciate you sharing what happened.
When tickets are successfully delivered and display correctly, they typically scan without issue at entry. In some cases, scanning problems can occur due to factors such as mobile screen brightness, glare, or device settings. This is often why guest services may print the tickets on site to assist with entry.
We’re glad to hear the issue was resolved by customer service at the park. If you experience any further issues accessing or using tickets in the future, please don’t hesitate to call us, and we’ll be happy to help.
Thank you for your understanding.
Went well overall
Went well overall, paid for my tickets and got the codes to activate them very quickly, so that was really nice. Glad to have used this site, since disney tickets are getting more and more expensive.
March 23, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for taking the time to share your experience. We’re glad to hear everything went well and that you received your ticket codes quickly.
With theme park prices continuing to rise, we’re happy we could help you save and make your experience a little easier. We truly appreciate you choosing our site and hope to assist you again in the future.
Enjoy your Disney trip!
Reply from Undercover Tourist
Thank you for being a returning customer! We’re glad to hear you continue to find the experience fast, easy, and affordable. We truly appreciate your loyalty and look forward to helping you again.
You provided clear instructions for larger group attending Disneyland
You provided clear instructions for what has become a seemingly complicated effort to attend Disneyland...especially when there is a larger group!
April 3, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your kind words! We’re glad the instructions were clear and helpful, especially when coordinating plans for a larger group. We know Disney trips can get complicated, so it’s great to hear we were able to make the process easier for you.
We truly appreciate you choosing us and hope you have an amazing time at Disneyland!
Do The Research
Navigating the website and there are deals to be had. However, buying theme park tickets is actually less buying through the Disney app or through Universal direct. I did buy through undercovertourist.com because my credit card offered me $100 bonus rewards through undercovertourist.com
March 21, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback and for taking the time to navigate our website. We do our best to keep our ticket prices as low and competitive as possible when compared to both park gate pricing and other online options, while still providing value and a smooth booking experience for our guests.
Pricing can vary based on timing, availability, and promotions, and we always want guests to feel confident choosing the option that works best for them. We appreciate you taking the time to share your perspective, as feedback like yours helps us continue to improve.
We truly value your business and are glad you were able to take advantage of an option that worked well for you. Please let us know if there’s anything else we can assist with.
Unwilling to Fix Their Error
I had a very frustrating experience with Undercover Tourist and would not recommend using them.
I purchased a 3-day, 3-attraction ticket for my trip to San Diego after carefully reviewing their website. The full list of included attractions clearly showed the ones I planned to visit: San Diego Zoo, USS Midway, and SeaWorld. Based on that information, I felt confident in my purchase.
However, when I downloaded my pass, SeaWorld was not included. I reached out to customer service via email and received no response. When I called, the experience only got worse. The first representative initially told me SeaWorld was included, then changed her answer and said it was only part of a “premium” ticket—which is not what was advertised on the page I used.
When I pointed out the discrepancy, I was told that I hadn’t checked the website properly and was directed to contact SeaWorld instead. This was both incorrect and dismissive. The issue clearly stems from misleading or inaccurate information on their website, yet no effort was made to resolve it or take responsibility.
As a result, I’m now stuck either missing an attraction I planned for or paying extra out of pocket due to their mistake. This is some of the worst customer service I’ve experienced—unhelpful, unresponsive, and unwilling to fix a clear error.
I will not be using Undercover Tourist again.
I have screenshots of the inaccurate description where the website states SeaWorld was included and will now be referring the matter to the Federal Trade Commission for resolution.
March 27, 2026
Unprompted review
Reply from Undercover Tourist
We truly care about our guests and want to clarify what occurred. There are multiple pass products, each with a distinct list of attractions. Each pass product description has a list of “attractions you’ll experience” and the pass your purchased clearly does not list SeaWorld.
While the website descriptions are accurate, it’s certainly understandable that there could be confusion when comparing products.
We did attempt to cancel the tickets so the guest could receive a refund and rebook the correct option. Unfortunately, we were advised by the pass company that the tickets had already been scanned and used, and as a result, the refund request was denied.
We apologize for the confusion and are sorry we were not able to cancel and rebook your tickets earlier, so you could experience all the desired attractions. If there is anything else we can do to assist, please let us know.
I did not have any problem canceling my…
I did not have any problem canceling my order, it was quick and very efficient Thank you
March 19, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for your great feedback! We’re delighted to hear that the cancellation process was quick and efficient for you. We truly appreciate you taking the time to share your experience.
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