There were lots of great sights and rides at Legoland. The discounted tickets through Undercover Tourist were a very good value. The only negative was finding multiple walking paths closed due, unde... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Price, options, bonus gift cards, all that was great. Choosing the tickets to Disney World seems a little more complicated than it should be, having to go through so many days before getting to the 2-... See more
Company replied
Undercover Tourist will save you a bit of money on Disney tickets; I saved $15. When they offer dining credits, they are not exactly for the park. Getting the Disney tickets was easy. I have no idea h... See more
Company replied
It was an easy process! Everything was straightforward and transparent and it was cheaper than the Disney world website. Plus linking our trip and tickets to the My Disney Experience was quick and pai... See more
Company replied
Company details
Written by the company
Authorized seller of discount Disney tickets, Disney hotels, Universal Orlando, SeaWorld, ski vacations and more. Buy tickets online or call 1 (800) 846-1302.
Contact info
8517 Southpark Circle Suite 250, 32819, Orlando, United States
- 18008461302
- www.undercovertourist.com
4.1
Great
489 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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I like the gift cards
I like the gift cards. And if I have questions you are helpful.
February 2, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback! We’re glad to hear that you like the gift cards and that our team has been helpful whenever you have questions. We appreciate you taking the time to share your experience and look forward to assisting you again.
Great prices and easy to understand info.
The information on the website is easy to understand and they always have a great price.
February 11, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your kind feedback. We’re glad to hear that you found the information on our website easy to understand and that you were satisfied with the pricing. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Dont book through Undercover Tourist!
Word of warning, avoid booking through Undercover Tourist. I booked Discovery Cove through them and called to change the day, as the booking confirmation states this is possible. They advised they cannot change the day of the booking for "security reasons", even though booking direct through Discovery Cove you are able to change the day for free. I asked them what they meant by "security reasons" but they couldnt answer my question (I had passed security clearance so just being fobbed off at this point). I was modifying the booking from a bank holiday to 2 days later, a less expensive day! With no expectation of a refund in price difference. To top it off the Undercover Tourist UK freephone number doesnt work so had to call the international number. Cost me £70! Dont make my mistake, book direct.
EDIT: After reading the reponses from Undercover Tourist to this review I felt compelled to respond. As I said in my original review, I had passed security so I'm still not sure what security concerns you had? This talk of reaching out to Discovery Cove to "help" me only occurred after I started making my bad experience public. You had no intention of contacting Discovery Cove to begin with which is baffling as Discovery Cove make no secret of the fact that you absolutely can modify bookings as long as its still 48 hours until the day. Not only that, you were contractually obliged to do so as per your terms on the booking confirmation! It clearly states that modifications are possible and to contact yourselves! Discovery Cove were infinitely more helpful than you and they didn't have to be (as I didnt book directly with them). This talk of making an "exception" for me is absolute rubbish. Modifications are standard and commonplace with Discovery Cove. Why you have been so reluctant to help me I have no idea. Thanks a bunch.
February 11, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your feedback. We’re sorry for the frustration this experience caused.
For security purposes, we are required to verify orders directly with the guest on the reservation before making any changes. This is to protect guest information and prevent unauthorized modifications.
Discovery Cove has strict policies regarding ticket changes and refunds, which are set by the park and outlined in their terms and conditions. Date changes are generally not permitted unless the request is made more than 30 days in advance. In this case, the request was to change the visit date from the 16th of February to the 18th, which falls within the restricted timeframe.
That said, we did re-submit a request to Discovery Cove to see if an exception could be made. While exceptions are not guaranteed, we always advocate on behalf of our guests when possible. The guest will be advised as soon as a response is received.
We understand the importance of clarity and convenience, and we appreciate the opportunity to address this concern.
UPDATE: Thank you so much for your patience while we worked on this for you — we understand how important it is to have your plans lined up, especially when dates need to change unexpectedly.
We reached out directly to Discovery Cove on your behalf, and they were able to make a one-time exception to move your visit date to February 18th. The park team indicated this may have already been communicated to you, but we wanted to personally follow up to make sure you have clear confirmation from us and to help with anything you may still need.
If you have any additional questions or concerns at all, please reply to this email — we’re here to support you.
Theme park ticket prices are…
Theme park ticket prices are competitive and I love the 365 day return policy. I had an issue with my order and the undercover tourist team took care of my issue and gave me great customer service.
February 2, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for taking the time to share your feedback with us. We’re thrilled to hear that you find our theme park ticket prices competitive and that you appreciate our 365-day return policy.
We’re especially glad to know that our Undercover Tourist team was able to quickly resolve the issue with your order and provide you with great customer service. Your kind words will be shared with the team—they’ll be delighted to hear this.
We truly value your trust and look forward to helping you plan more magical experiences in the future.
save money and time.
Buying these tickets instead of buying them on the Actual website is so much better and save money and time.
February 3, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience with us! We’re so happy to hear that purchasing tickets through us saved you both time and money compared to buying directly from the theme park’s website.
Providing a convenient, value-driven experience for our guests is exactly what we strive for, and it’s wonderful to know we delivered that for you. We truly appreciate your trust and look forward to helping you with future plans.
That’s so kind and helpful!!
February 10, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much! We truly appreciate your kind words and are so glad to hear you had a helpful and positive experience with us.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always happy to help!
Tickets worked for Disneyland, deception on $20 coupon, beware
Tickets worked for Disneyland. Deceptive advertising saying that there was a $20 coupon for dining at Disney. Not true, so would not use Undercover Tourist for that reason— hate sneaky companies.
February 7, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback!
The $20 Dining Dollars promo codes are a real promotion from Undercover Tourist — they're not a Disney coupon, but rather a free credit we provide that can be redeemed for discount offers on DiningDollars.com, including some offers that are valid at select Disney quick-service restaurants or discount Disney Gift Cards. The Dining Dollars promo codes are emailed separately after purchase.
If you didn't receive yours or had trouble using them, we would be happy to look into your order and make this right. Please provide your order number and we can investigate. We want to ensure you get the full benefit of any promotion we offer!
Selling tickets to a park that isn't open
We bought the Discovery Cove plus 2 extra parks (seaworld, aquatica). Everything would've been 5 stars but aquatica was closed all week with no notice of this, even though it was 77 degrees and sunny the day we were planning on going. Do we get a refund for this?
February 3, 2026
Unprompted review
Reply from Undercover Tourist
We sincerely apologize for the inconvenience you experienced and appreciate you taking the time to share your feedback. Fortunately, there is a way to request a complimentary admission when your Aquatica tickets have been rained out. Please visit https://aquatica.com/orlando/help/inclement-weather-policy/ to submit your ticket details. Please note, these requests must be made within 7 days of your park visit.
If you need any additional support, please let us know and we will happily assist you with this request. We’re glad to hear that much of your experience went well, and we truly apologize that the Aquatica closure impacted what could have otherwise been a five‑star visit.
Great Service & Prices
We usually buy our Disneyland/World tickets through Undercover Tourist, as they usually have better pricing then buying direct from Disney. The process of buying is very quick and it's easy to link your tickets into the Disneyland/World App
On our most recent trip to Disneyland we purchased a 5 day ticket through Undercover Tourist, we were supposed to be arriving in Orange County at noon and we're planning on going to go directly to Disneyland to use day one of our five day ticket, unfortunately for us our flight got delayed significantly and there was no way we could use our first day ticket and extending our stay in Orange County wasn't a possibility.
I called Undercover Tourist and was connected with Chee in under a minute, I explained the dilemma we had 5 day tickets but now only 4 days in OC due to the airlines incompetence. Chee was very understanding and quickly able to cancel and refund my 5 day ticket, and we then purchased a 4 day ticket. THANK YOU Chee!!!
Undercover Tourist is legit!!! Great prices and quick service when things go sideways
February 8, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that Undercover Tourist was able to support you when travel plans didn’t go as expected.
Flight delays are never easy, and we’re glad Chee was able to step in quickly, understand the situation, and help make things right by refunding the 5-day ticket and getting you set up with the correct option. Your feedback means a lot to our team, and we’ll be sure to pass along your thanks.
We’re grateful for your trust and are happy to hear you found the process easy and the pricing valuable. We hope your Disneyland trip was still magical despite the hiccup, and we’d love to help again on your next adventure.
Great experioence
The range of tickets offered and the return policy are great. The tickets arrived very quickly and were easily linked to my accounts.
January 27, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your feedback! We’re so glad to hear you were happy with the range of ticket options we offer and our return policy. It’s great to know your tickets arrived quickly and were easy to link to your accounts—we work hard to make the process as smooth as possible.
We truly appreciate you choosing us and hope to help you again on a future trip.
Promo wouldn’t work
Promo wouldn’t work. Called customer service, chatted several times but no one was able to offer solution or help. Ended up having to place order for tickets then switch promo to a different date meaning we can’t take advantage of it just to get order placed. I wasn’t even able to remove the promo because it automatically applied and wasn’t able to be removed. Took dozens of tries, multiple days, several contacts with customer service to get order placed. And in the end I just figured out a work around. Whole thing was stupid and customer service basically said even though they were aware of the problem they couldn’t do anything to help. Don’t advertise promotions that customers can’t even take advantage of because the website won’t let them.
January 30, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share this with us. We’re genuinely sorry for the frustration you experienced — we understand how upsetting it is to spend so much time trying to place an order, especially when a promotion doesn’t work as expected.
We absolutely want to look into this further and see what options may still be available. To do that, could you please reply with:
• Your order number
• The promo code you were attempting to use
This will allow us to review what happened, confirm the promotion details, and see what can be done in your situation.
We also want to acknowledge your feedback regarding the promotion and the support you received. That experience is not what we aim to deliver, and your comments are being taken serious
The package I purchased stated total…
The package I purchased stated total was due in March 2026 one month prior to my stay, and you tried to charge the full amount to my bank card. It was reported to my bank as fraud, and my account was terminated and I had to go through the entire process of opening a new account. Not good PR.
January 22, 2026
Unprompted review
Reply from Undercover Tourist
I wanted to follow up regarding your feedback and provide some clarification on the Pay Later option for your order.
The Pay Later option is a valid and successful payment method with Undercover Tourist. To date, we have only charged the $200 deposit on your order. We do see the notes on your order from a recent phone call. During that conversation, we advised that the remaining balance is not due until the scheduled due date in March, which is also provided on your order confirmation. You may click the “Pay Balance” link found in your Order Confirmation email to see the real-time status of your order and payments. The order is reflected correctly in our system with a paid $200 deposit and remaining balance still due.
If you ever have questions about this option or experience any difficulty in the future, please don’t hesitate to reach out. Our team is always happy to walk through the process, explain how it works, and ensure everything feels clear and reassuring.
Thank you for sharing your feedback and giving us the opportunity to clarify.
Undercover Tourist Helps a "Little"
Undercover Tourist will save you a bit of money on Disney tickets; I saved $15. When they offer dining credits, they are not exactly for the park. Getting the Disney tickets was easy. I have no idea how to utilize the $20 food credit. That is far too complicated. You have to create an account and then try to figure out which restaurants qualify and select a digital gift card that then comes within 24 hours. That went to waste because it was complicated for me and the timing did not work by the time I tried to redeem it.
January 30, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for sharing your experience, and I’m very sorry for the frustration you encountered with the dining credit. I completely understand how confusing and time‑sensitive the redemption process can feel, especially when you’re trying to enjoy your trip.
For further assistance with redeeming the food credit, we recommend reaching out directly to Dining Dollars through their website. Their support team can help guide you through the redemption process, confirm which restaurants qualify, and assist with account setup or the digital gift card if needed.
We truly appreciate you taking the time to provide this feedback, as it helps highlight areas where the experience can be improved. I’m sorry that the complexity and timing prevented you from being able to use the credit as intended.
Please don’t hesitate to reach out if there’s anything further we can help with on our end.
Reply from Undercover Tourist
Thank you for taking the time to share your feedback. We’re glad to hear that the ticket purchasing process was smooth and easy to navigate. We appreciate you letting us know and hope you have a great experience at the event.
I wasn’t able to purchase the tickets…
I wasn’t able to purchase the tickets for Thursday April 2 as the attached drink package promo is attached and not available. I spoke to an agent but was unable to resolve the issue. She assured me I would get an email from UT with a solution but four days later I’ve heard nothing.
January 29, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for reaching out and for sharing the details of your experience while attempting to purchase tickets for Thursday, April 2. We can absolutely solve this for you and we apologize for the delay in getting back to you. Can you please provide your order number so we can ensure you receive the Free Drink Package on your Discovery Cove order?
Your offer of a $200 refundable down…
Your offer of a $200 refundable down payment to Disneyworld in April, 2026 is too generous to pass up. And I didn't! Undercover Tourist is the first site to use when planning a vacation. I should know. I've been using Undercover Tourist for years.
January 22, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share your experience and for your continued trust in Undercover Tourist. We’re delighted to hear that the $200 refundable down payment offer for your Disney World trip in April 2026 was one you couldn’t pass up.
It truly means a great deal to us to know that Undercover Tourist continues to be your first stop when planning a vacation. Your long‑standing loyalty and positive feedback are greatly appreciated and reinforce our commitment to providing valuable offers and reliable planning resources.
We look forward to continuing to support you and helping make your upcoming trip a memorable one.
Extremely difficult to figure out theme…
Extremely difficult to figure out theme park packages. Your app lost all my info when I was purchasing after 2+ hours of entering info. App is clunky and doesn’t work well on mobile device. Why would you not be able to make changes to a reservation? I have to cancel the whole thing and start all over to make a change?!
November 28, 2025
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share your detailed feedback with us. We truly appreciate you letting us know about your experience, and we’re glad you were ultimately able to complete your purchase.
It certainly sounds like you experienced some technical errors in our app and did not have the experience we designed. We have passed along your feedback to our app team for immediate review and bug fixes. Your input is very valuable and plays an important role in helping us improve. Thank you for your input and trusting us with your vacation purchase. We hope we can help you again in the future.
Agent gave incorrect info
I appreciate the chat feature to get quick questions answered before purchasing; however, I was given completely incorrect information from the first agent I spoke to, and when I asked for clarity and even said what I was seeing written on the website, the agent insisted he was correct. I ended that chat and started a new chat with a new agent, and that agent told me the exact opposite information was correct. It would have been bad for us if I had gone with the first agent’s info.
Edit: How do I share the information you've requested below?
January 21, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for taking the time to share your experience with us. We understand how concerning it can be to receive conflicting information, particularly when you are trying to make an informed purchase decision.
To help us review what occurred and confirm the details that were shared with you, please provide your order number if available. This will allow us to locate the interaction and better understand the guidance you received.
Providing accurate and consistent information is extremely important to us, and feedback like yours helps us identify opportunities to improve our service. We appreciate you using our chat feature to seek clarification before moving forward, and we value your candor in sharing your experience.
We look forward to reviewing this further and ensuring you have the correct information going forward.
I love Undercover Tourist
I love Undercover Tourist. Always so nice if you need any help. Prices are always better than theme park prices and deals are great!
January 29, 2026
Unprompted review
Reply from Undercover Tourist
Thank you so much for sharing your kind words with us! We’re thrilled to hear that you love Undercover Tourist and that our team has been able to support you whenever you’ve needed help. It truly means a lot to know that you’ve had great experiences and that our pricing and deals have made a positive impact on your trips.
We’re always here to help make your planning easier and your vacations even more magical. Thank you again for taking the time to share your feedback — we appreciate you!
Extremely Disappointing Experience with…
Extremely Disappointing Experience with Undercover Tourist – Poor Customer Service and No Resolution
I recently purchased a 3-day Disney ticket through Undercover Tourist for my family’s trip to Florida, and unfortunately, the experience was nothing short of frustrating and disappointing.
The first two days at the park went smoothly, but on the third day, my daughter became unwell and was unable to attend. I immediately contacted Undercover Tourist to request a refund or alternative solution, only to be told that responses could take up to 72 hours. After multiple follow-ups by phone and message, I received no meaningful response other than that the matter would be referred to a third-party company.
To make matters worse, my partner sustained a leg injury on one of the rides, meaning they couldn’t use the third-day ticket either. With no response from Undercover Tourist and time running out, I decided to visit Disney Guest Relations in person on the final evening of our stay. I incurred additional taxi costs just to try and resolve the situation, and Disney confirmed they were willing to refund the unused day, but that it would need to be processed through Undercover Tourist. I immediately relayed this information to Undercover Tourist but, again, received no reply
After three weeks of waiting, I finally received a response from Undercover Tourist, only to be told that nothing could be done. They also informed me that the case was now closed and advised me not to contact them back using the reference number, which felt like an outright refusal to resolve the issue.
If you don't have any problems, everything may be fine. But if you do, don’t expect any help. The lack of communication, support, and clear direction from Undercover Tourist throughout this process has been beyond disappointing. It’s especially upsetting given the medical circumstances, the additional taxi costs I had to pay, and the complete disregard for the impact this had on our trip. The last few days of our holiday were spent worrying about the unused ticket which are not cheap, rather than enjoying time with my family.
Additionally, it’s worth noting that the price difference between Undercover Tourist and other vendors is minimal, yet the hassle with customer service is simply not worth it. You don't save much for the frustration of dealing with a company that seems unwilling to offer any meaningful support or resolution.
I strongly urge anyone considering purchasing tickets through Undercover Tourist to think twice. Their poor customer service and unwillingness to offer any meaningful resolution to a legitimate issue made a difficult situation far worse
It’s worth noting if we didn’t have any problems or need to come contact customer service the tickets would have been fine.
January 3, 2026
Unprompted review
Reply from Undercover Tourist
Thank you for your patience while we worked on your request. I want to sincerely apologize for the delay in getting back to you. We were going back and forth with Disney on your behalf, and it did cause some additional delay.
Unfortunately, our refund policy does clearly state that tickets must be unused and not modified. Per our policy, we cannot do partial refunds on a ticket that has several days of usage. However, we did reach out to Disney to ask for an exception in your case. Unfortunately, Disney also advised that they are unable to issue refunds for unused days of a multi‑day ticket once any portion of the ticket has been scanned at the park.
We truly are sorry to hear about the difficulties your family experienced — both your daughter becoming unwell and your partner’s injury — and we understand how disappointing that must have been, especially during a vacation.
If there’s anything else we can clarify or help with, please let us know.
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