Horrible customer service!!!!
I had a terrible experience there. 10 months ago, I changed my car's roof as it was broken. they said I have the option of buying silicone roof, a cheaper option instead of the original. They assembled it and I paid quite a sum for it. A week ago, the cover got loose and the air was getting inside the car while I was driving. I went over there and they said they are gonna fix it and I won't have to pay for it since they provide 3 years warrenty for their services. But then when I went to collect the car, they charged me and said since it is not an original cover I have to pay for it. There is not problem whatsoever with the silicone roof, the problem is with the poor assembly and poor machenic work. Why the hell am I paying extra for the warrenty? And it was their idea in the first place. I would have gone to some place cheaper that does not provide warrenty. I felt entirely cheated. They did not tell there is no warrenty for this particular service while assembling it, they just took the money. Worst thing is even after I paid for fixing it, it does not work fine. The air is still blowing in. When I asked them to fix it again, they said I'll have to pay again. Horrible experience, and terrible customer service. I would have given 0 if there is a button for it. I do not recommand anyone to go there, please go some place else.
Reply from Uni Auto A/S
Dear Thaw
You came to us, with a problem on your cars roof. You didn't have enough money to pay for a new roof, like the one the car had. Therefor you asked us what to do.
We gave you a much much cheaper solution and we told you several times, that we couldn't give any kind of warrenty on this repair, because it was not the right way to do it. This has also been written on the invoice you recieved from us at that time.
Then last week you came to us and said it's broken, and correctly there was a leakage. We fixed the leakage and told you and your boyfriend again, that we can't provide warrenty. Then you didn't wanted to pay, even though we had fixed the problem - We always try the car after our work is done, and there was no problem.
Also we actually keept extra open just for you to get your car - We close at 17:00, but for your boyfriend the possibility of pick up was first at 18:30.
It's correctly that we always provide 3 years warrenty when we change to new parts - but in your case you didn't wanted a new part because it was to expensive.