UniCredit Bank Romania Reviews 21

The lady from Gold service Iancului is very unprofessional, not helpful.She yells at her clients, she doesn t answer emails when is a pb

Hidden fees ,transSfering money from saving account .Charges over charges ,UNICREDIT bank has hidden fees .THE BANK CAHRGES COMMISION ON FOREGN BANK ACCOUNT ,EURO ,GDP.as well withrawing your own money from bank bank account 10 lei .AVOID AVOID AVOID ,UNICREDIT A OCTUPUS WITH LEAGL PAPERS

after my father died, some money left on his account. Not much- but the bankis making a lot of problems giving the money free. All required documents where presented, still every time some new problems. They newer call back and newer answer at the telephone. Italian Bank. Spahgetti conection. Worthless.

GDPR compliance missing in action; agressive and misuse of customer's data; your t&c is not enough; the text must also be not abusive.
Responses to banking problems - up to 30 days to say they acknowledge you noticed a problem; no solution (another 180 days perhaps? or maybe you stop trying getting a reaction?)
Actual responses on the subject - nope
Banking costs: high
Service quality: lowest
Reliability of the bank statements? Low. MT 940/942, CAMT 52/53 so many problems. The standard bank statements are incomplete legally (not even sender reference on it).
The only good thing? Can change 1000 EUR equivalent per day during lunch hours.

The recent merger with Alpha Bank has turned into a customer service nightmare. Both my wife and I had to make dozens of calls over four days just to activate the mobile app. Instead of clear solutions, we were met with unprofessional staff who preferred to patronize their customers rather than actually help.

Even once the app finally started working, key functions were still broken: credit cards were not linked to the account, and the option to open a term deposit worked for one of us but not the other. The “solution”? A mandatory in-person visit to a branch in Romania — completely impractical if you don’t live in the country. The result is that your money sits there, interest-free, entirely at their disposal, while you are left without options.

In short: outdated systems, poorly managed transition, and customer service that adds frustration instead of value. If you expect reliability, transparency, and professionalism, UniCredit Romania falls far short.

They provide slim information. They have high commission and the customer service is non existent

My wife send me, online, some money - form ING Bank, yesterday 20 aug at 14:00 hour. We are in aug 21, 10:30 hours and money haven't arrived !! Almost 12 hours! (when she send money to our kid account - Raiffeisen Bank, it takes 10 minute to arrive) :( More.... when people send me money form CEC Bank, it takes more than 16 hours to receive it! The slowest bank ever !!!

They invent and apply new fees. For example if you don't use internet banking for 90 days they charge you 5 lei even during the 89th day of those 90 days, if the 90th day is not a working day, like weekend. So those 90 days is a lie. Also, what is the problem if you don't use it very often? Why another fee? Also, what happens if the owner of an account dies and nobody else has the passwords of the account to access it? They will steal the fee many years if no heir claims the account. This bank is a thief with invoice.

4 years ago, people from this bank called me and told me that I had to withdraw all my money from their bank. I went to an agency to verify. And, indeed, they asked me to withdraw my money. The reason they told me was that I did not support the United States of America in an interview I gave in Bucharest!!! I closed my account and went to another Romanian bank.