Uniecommerce Reviews 6

I am a business owner and was in a need to create an Online Shopping Cart. Then I came to know about uniecommerce. They were very helpful right from the start and offered good advice to go for multi vendor shopping cart. They just asked me to go through their demo and purchase their product, which I did. I got convinced by their demo and their clear explanation about the product. They also gave me a much discounted quote which made me really go for it. Now my online shopping cart is working fine and I am able to manage multi vendors at the same time.

Choosing Unicommerce was certainly an experience to remember, but one that I never hope to repeat and would not wish upon anyone else. If you are tempted by the design and base product cost , you would be better off selling your products directly or by signing up as seller some established marketplace

If there is one thing I wish someone had banged into my head from the start, it is some advice or caution on how they take money in the name of customization.

But I probably wouldn't have listened. A large part of my directive was all about the design, all about "how it looks" and to heck with everything else. I'm just thankful I learned how wrong I was early on.

Luckily, One of my friend in Quora suggested Ecommercemix. They are another Ecommerce marketplace selling platform like Unicommerce , but unlike Unicommerce they guided me through the development and helped me get what I wanted. I was able to revamp my site and make it stable through them

But the lesson I learnt in Unicommerce was a real hard one.

I was about to go for uniecommerce as I thought they have a base in U.S., UAE and India. I realized their US number was answered in Chennai, India and their office in UAE had shut down. Moreover they gave a very high price compared to other providers who are listed in the top 10 e-commerce platform providers in the market while they are not even listed. When I contacted them and asked them a few questions on their features in comparison with others - they did not even bother to reply. Moreover they don't have a refund policy. So I would advise anyone dealing with them to be careful - you might end up paying a bomb with no way out.

We found numerous flaws in the multi-vendor software that made no sense from an ecommerce perspective such as:
1. All forms that contain an address use a drop down field for the city which must be pre-programmed to contain the city of your customer. There is no way you can know which cities, out of the hundreds of thousands of cities in the world, that your customer lives in or will wants to ship to. Just ridiculous. When we brought it to their attention they wanted to charge us an exorbitant fee for "development" to fix it. Later we found out that they had already done the fix for an Australian site and wanted to charge us again for fixing something they had already fixed for another customer.
2. There is no way to delete products or coupons that you don't want to display on any of the sites. And no way to search for transactions by date or period of time such as by the day, by the week a certain month or certain time segment. You can only search by the customer's name or order number, one-order-at-a-time. Again, extra charge to fix.
3. No coupon field in the checkout page to be able to use coupons.
4. Cannot edit policy or terms of use displayed text unless you pay them every time you want it updated. And when they do it the English grammar is poor.
There are many more problems which they will be glad to fix for extra cost making the final bill at least twice their advertised price. Not enough room here to list them all.
Company refuses to use any kind of legitimate 3rd party escrow service to guarantee, after repeated delays in delivering software on time, an acceptable end product. Also many of the Gallery of sites they display on their website I found out are not real companies or merchants. They made them up for show in their gallery. Spending some time drilling down into each of the sites show pages to don't contain anything real and don't go anywhere. Fake companies and products.

We bought a supported implementation of uniecommerce with high hopes. It quickly became apparent that western addresses were not supported (e.g. State is a fill-in-the-box and City is a drop-down that must be manually populated from the back-end). When we pointed out that we could not launch without basic address support, the company told that they would fix the issue and support western address formats, for a hefty price. Don't get stuck with this!