The website is easy to navigate, the team are efficient and customer service is fantastic. I love the huge ever changing selection of healthy flavourful coffees they offer as it's impossible to get... See more
Company replied
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Ordered a four pack bundle of wholebean, and received cafetiere grind. Not ideal, but contacted the company via email, and received a response the same day from Tom: a thorough friendly response and t... See more
I've had a coffee subscription for a year or so, I have whole means - always very fresh. We have recently had a few bags of El Topacio Washed Bourbon which is absolutely beautiful, can't get over how... See more
Love our fresh roasted coffee from Union and look forward to receiving our regular delivery. I was disappointed to find one of the bags damaged on its arrival yesterday but an email to customer servic... See more
Company details
Information provided by various external sources
Union Hand-Roasted Coffee is a speciality, artisan coffee roaster specialising in exceptional, directly traded coffee. Unique hand-crafted blends and single estate coffees are freshly hand-roasted every day, in small batches. Our coffees are suitable f...
Contact info
South Crescent 7A, E16 4TL, London, United Kingdom
- www.unionroasted.com
4.2
Great
58 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Anyone that thinks this is nice coffee…
Anyone that thinks this is nice coffee is mental, grim. Buy fresh for real flavour.
Will be returning for refund.
April 11, 2026
Unprompted review
Reply from Union Hand-Roasted Coffee
Thanks for your honest review and very sorry to hear this. We attempted to reach out to you for further information however sadly haven't heard back yet. If you could please drop us a message to hello@unionroasted.com we'd be happy to investigate further and find a solution for you. Many thanks,
Arrived quickly
Arrived quickly, well packed and all fine.
We're enjoying trying the different coffee's
March 18, 2026
Reply from Union Hand-Roasted Coffee
Thanks very much for your review. It is always great to hear from someone who enjoys our coffee.
Great Coffee and Great Service - The New Bags: meh
The Coffee is great, and the service is wonderful. But the new packaging. I1 may be 'better' than the old ones (good, up to a point). But LDPE is STILL PLASTIC. It is not universally recycleable, and is based on non-renewables. There have to be better ways.
March 18, 2026
Reply from Union Hand-Roasted Coffee
Thanks very much for your kind review. It is always great to hear from someone who really enjoys our coffee.
Great coffee.
March 18, 2026
No. 1 place for single origin coffee
The website is easy to navigate, the team are efficient and customer service is fantastic.
I love the huge ever changing selection of healthy flavourful coffees they offer as it's impossible to get bored! Ever since our first purchase from union roasted we have never looked back.
March 18, 2026
Reply from Union Hand-Roasted Coffee
Thanks very much for your kind review. It is always great to hear from someone who really enjoys our coffee and what we do here. Happy brewing!
Great coffee with a range of options
Great coffee with a range of options. Swift deliveries and pleasant customer service whenever I have had to call up.
February 24, 2026
Great coffee
Great coffee. Decaf coffee can be bland and disappointing but yours is full of depth and lots of different notes of flavour. Enjoying it every day .
February 24, 2026
I’m really disappointed with the…
I’m really disappointed with the Ethiopian Yirgacheffe coffee I got from Union. It’s honestly one of the worst coffees I’ve tried. The bitterness is too strong, the beans are different sizes like they’re mixed from different sources, and the roast doesn’t feel professional at all. It’s also not a light roast like they claim.
If this is their usual quality, I really wouldn’t recommend it. I’m not sure if this is always the case or if I was just unlucky this time, but the experience was very frustrating.
December 7, 2025
Unprompted review
Amazing coffee
Amazing coffee, whichever blend or origin you pick. Definitely know what they are doing. One of the best roasters in the UK if not the best for medium roast level.
May 31, 2025
Unprompted review
Brilliant service
Brilliant service today- when I ordered my coffee and inadvertently put the wrong delivery address I messaged Union who put it right immediately.
Fantastic products and first class customer service.
March 11, 2025
Unprompted review
Bought there coffee from Tesco was…
Bought there coffee from Tesco was absolutely delicious no wonder it had a great taste award
February 25, 2025
Unprompted review
Great Customer Service
I accidentally registered for a subscription ,but cannot consume on my own the amount of coffee required !
Tom immediately responded to my message and removed my name .
I have been a fan of Union Coffees products for years,and like the information they provide , plus they help small farmers.Friends and family always appreciate their products as presents too !
February 3, 2025
Unprompted review
Love our fresh roasted coffee from…
Love our fresh roasted coffee from Union and look forward to receiving our regular delivery. I was disappointed to find one of the bags damaged on its arrival yesterday but an email to customer services brought a swift reply from Tom who had the problem sorted and a replacement on the way. Full marks to him and the company. This is how it should be done.
January 9, 2025
Unprompted review
Great quality beans
I've a SAGE barista pro machine at home. Beans from UNION never fail to deliver on a great expresso (Bean to cup) You pay for quality & so worth it. I've tried 6 x 200g of different types. Trying to decide which one I'd want 1kg of. Very difficult as I enjoy a few equally.
I'd like them to sell a UNION air tight container though 😄
December 3, 2024
Unprompted review
Don't understand what the bad reviews…
Don't understand what the bad reviews are about. I've used their service for years and never had any problem. The coffee quality is great.
September 1, 2024
Unprompted review
Always stale coffee stop using valved…
Always stale coffee stop using valved bags
November 20, 2024
Unprompted review
Very courteous and helpful
October 5, 2024
Unprompted review
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