Unique Car Sound & Security Reviews 

Rob is a credit to the company. Fast work, right first time and did a great job. The industry needs great people like this. Thank you rob for the skoda kodiaq rear sensors. They look perfect and it looks like they were always there.

Randomly picked this company to install new head unit in my MK3 focus , glad I did first class service , expert advice, brilliant installation . First class customer service ( Becky) 🙏 completely transformed dash appearance thank you guys👍👍

If I had reviewed these guys at the time of installation I would have probably rated them an OK 3 star if if had not been for the behavior of the director when I subsequently reported an issue (out of warranty) that I need their help with........

Overall installation was ok service friendly except for damage caused to the bonnet release/headlight surround despite my efforts to demonstrate at length how to release this on this rare car.
Investigation then revealed they had fitted a system different to that on the receipt in that they had fitted separate immobilizer and alarm unit which require me to have two alarm keys on my keyfob! This was different to the system on the receipt/installation certificate.
The unit then failed when out of warranty which was due to it being installed directly under a bonnet vent allowing rain water to enter the unit.
Autowatch acknowledged that this was a fault by the installer but they refuse to accept any responsibility and maintain the installation location is fine despite being in the direct path of any rain.

Update:.....
I would like to rebut some of the falsehoods in the company's reply below.
1. damage to car absolutely was highlighted to them at the time. the damage was to the headlight surround through which the bonnet release passes through on a Ghibli. I highlighted this as an area for them to be careful with when delivering the car to them due to the bonnet release not being conventional on this old car. When I collected the car this headlight surround was broken and had an attempt to glue it back had been made (the glue was still wet). When I pointed this out to the guys there I was confronted with denials and accusations that I must have done it. At that point, as the damage was to a minor part I thought "leave it there but remember not to use these guys again".....no bad reviews posted, put down to experience.
2. Intial offer was for £100 to replace the sounder. As I suspect the failure was due to it being installed directly under a bonnet vent and therefore subjected to a lot of water whenever it rained, I phoned Autowatch to get their view of the installation position. They agreed it should not be installed under a bonnet vent (duh...obviously). Additionally a "drip loop" was not present so this results in any water falling on the wire entering the unit and causing the, admittedly out of warranty, failure. Autowatch at this point offered ME a free a free replacement (this was not secured by Unique sound as falsely claimed the their reply). At this point, as the replacement would involve undoing 2 screws then cutting and splicing 3 wires I felt that £75 was a very unreasonable cost for about 20 minutes work so offered £25 as what I saw a a reasonable starting point to negotiate a cost for such a simple repair and also demonstrating good will that I was willing to let the previous damage go a "one of those things". Not only did they refuse this offer but the next contact from them was an e-mail threatening to sue me because when asked by Autowatch if I was happy overall with the service I had mentioned the minor damage caused.
3. Since writing this poor review the company has tried to implicate my employer in this, of which they have no involvement, probably breaching GPDR rules to obtain information about who I work for and in the process made me feel very threatened. Their intent seems to be to try to bully me into retracting my review as opposed to accepting this as what it is........Once bad review for poor customer service.
Get over it guys and starting focusing on your customer service not one bad review.

and one final update after continued lies just added: i have never bandied McLaren's name about. The letter was written to McLaren days after an article appeared in Evo magazine regarding my Ghibli, which was months after my initial complaint. The owner of this business is a pathological liar who cannot accept any responsibility for a small error which we all know ANY business can make.