(Now Agilico) Absurd Exit Clause - Avoid
As another reviewer has mentioned, be aware of exit clauses that exist in the contract. Even if you've completed your 5 year term, you are charged for an average years cost and then charged extortionately for removal of the copiers (and you're not allowed to get them removed by another company).
I could understand if we were leaving early, but we weren't! Avoid signing up with them, unless you get it specifically in your contract that you don't need to pay it if you decide to go elsewhere
Edit: As you can see below, they're very happy to say they are fair by giving you 75% discount. The amount they charge per click should cover the cost of toner and parts, especially if the 5 year contract is adhered to. It's a sneaky clause to put into a contract and I know of a few companies facing the same battle trying to leave.
The "Covid" excuse for the collection is a joke, we offered to disinfect and leave for 72 hours which is more than enough. £250 per copier on one van is absolutely absurd, no discount offered for collecting 5 copiers from one site - plus they sent one guy who couldn't manage so I ended up having to help. I formally complained and heard nothing.
Reply from United Carlton
Hi Adam, I have checked the termination invoice you mention, and can confirm that a 75% discount was applied to the 12 month period; meaning you were charged the equivalent to one quarter (3 months). This charge covers the supplies which remain inside the device, which were provided free of charge by us to ensure your device continues to print during the contract. As the device is returned to the lease company, we charge a fair amount to cover the cost of the supplies that remain inside where we will
receive no future income. FYI - the 3 month termination charge doesn’t even cover the cost of the toner which remains inside the device, never mind the parts and service items fitted previously to ensure the devices continue to print.
You further mention the ‘collection charge’. This is a charge levied to cover collection, hard disk drive removal and disposal for GDPR compliance, installation of a new hard disk, reprogramming of firmware and then the delivery of the devices to the lease companies designated supplier elsewhere in the country.
You also mention we wouldn’t allow a competitor to return the equipment to us, and I can confirm this was the case. As I am sure you will appreciate during Covid, we restricted the carriers who were able to deliver products to our distribution centre to minimise contact and the potential site closure which would impact our entire operation. This decision ensured we controlled access to only suppliers with Covid approved protocols and therefore choose to only allow collection by our employees.
