united-domains Reviews 

4,159
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

a very sasified custimer since more than 25 years. UAD is a succesful player in the domain market. Website easy to handle. Great portfolio of extra service mail, html website builder, publishin etc.... See more

Company replied

Rated 2 out of 5 stars

I cancelled my account last mo th and was told that my bills would be pro-rated only to learn today that they were not, and I have to pay for another 12 months. That’s a scandal! To all United Domai... See more

Rated 4 out of 5 stars

I’ve had a great experience with United Domains so far. The entire process —from finding and registering my domain to setting up email and website services —was refreshingly smooth. The plat... See more

Company replied

Rated 5 out of 5 stars

The Customer Service is super, with a fluent and decent representative answered all my questions in a cool way - in English. The best part of United domain is that it works in a very simple way.

Company replied

Company details

  1. DNS Provider
  2. Email Service Provider
  3. Web Hosting Company

About united-domains

Information provided by various external sources

Domains suchen, registrieren und verwalten. Das Team von united-domains kümmert sich zuverlässig und mit Leidenschaft um Ihre Domains. Unsere Markenzeichen sind weltweiter Domain-Check, einfache und sichere Domain-Registrierung und eine übersichtliche Domain-Verwaltung.

Darauf vertrauen heute über 300.000 zufriedene Kunden, darunter Unternehmen wie TUI, Fielmann, Germanwings, Mövenpick und RTL interactive.

Warum united-domains?

Written by the company

Spezialisiert
united-domains ist der Spezialist für die weltweite Registrierung von Domains. Unser Experten-Team berät Sie persönlich bei allen Fragen rund um Domains. Und das seit 15 Jahren!
Transparent
united-domains zeichnet alle Domain-Preise immer als Jahrespreise aus. Ohne Lockvogel-Angebote und ohne Zwangskauf von Webspace-Paketen. Alle Verträge sind jährlich kündbar.
Sicher
united-domains bietet höchste Ausfallsicherheit und Zuverlässigkeit bei allen Produkten. Die Kundendaten werden nach den strengen deutschen Datenschutzstandards auf deutschen Servern gespeichert.

Ausgezeichneter Support

Wir helfen Ihnen gerne!

Wir helfen Ihnen gerne!
Ein persönlicher, kundennaher Support ist für united-domains Ehrensache. Das bestätigen unabhängige Tests und unsere Kunden. 2019 gewinnt united-domains erneut den Readers’ Choice Hosting Award in der Kategorie Domains. Alle Kundenbetreuer arbeiten in unserer Zentrale in Starnberg, werden regelmäßig geschult und sind hochqualifiziert. E-Mail-Anfragen beantworten wir werktags innerhalb von 24 Stunden. Telefonisch erreichen Sie uns unter 08151 / 36867-0.

Contact info

3.4

Average

TrustScore 3.5 out of 5

4K reviews

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3.4

All reviews

(4,159)

192 reviews in the last 12 months

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Rated 4 out of 5 stars

easiest platform to register your own domain, email and website

I’ve had a great experience with United Domains so far. The entire process
—from finding and registering my domain to setting up email and website services
—was refreshingly smooth. The platform is super intuitive, even if you're new to the world of domains and hosting.

I chose the E-Mail Package M so I can create an E-Mail with my domain name at the end and now I use it as my main email account. Setup was quick, and it has been running reliably ever since. The interface is clean, professional, and works seamlessly across devices, which made the transition to my new address incredibly smooth.

I’m giving 4 out of 5 stars primarily because every feature comes at an additional cost, and you're required to pay for an entire year upfront. The domain prices are on the higher side, but in return, you get a range of useful features over time. What I also really appreciate is how easy it is to manage and adjust settings within the domain dashboard.

Highly recommended for anyone looking for a simple, well-designed solution to get online—especially if you don’t mind spending a bit more for convenience and reliability.

Marc&Ichika

April 24, 2025
Unprompted review
united-domains logo

Reply from united-domains

Hello Marc & Ichika ,

thank you very much for your detailed feedback and your 4-star rating!
We’re happy to hear that you’ve had such a great experience with our platform and the E-Mail Package.

Kind regards
Your united-domains GmbH

Rated 1 out of 5 stars

One star is too much

One star is too much! They send wrong invoices, don't react to customers, even send more and more reminders for wrong payments. Stay away from this company!! Absolutely unprofessional.

March 24, 2025
Unprompted review
united-domains logo

Reply from united-domains

Dear Natalie Keller,

we're sorry to hear about your negative experience. Our team has already reached out to you via email to clarify the situation. We’d appreciate the opportunity to resolve this matter together and look forward to your response.

Best regards,
Your united-domains GmbH

Rated 1 out of 5 stars

The Service is a JOKE

The Service is a JOKE
I purchased 2 domains and my registered credit card was expired- I asked the support how to update, and did so- support confirmed it was fine- later I got a message the payment did not go through and I needed to make a bank transfer..
I did it- and somehow they kept sending me letters to pay!! Then even sent in my mail box!!
Complete Chaos!! And I also asked them 5 times to cancel one of the domains- and seems is talk in the wind..
Is there not any standard for ANY type of support? How can u say the payment is fine, then send invoices again and again??

March 27, 2025
Unprompted review
united-domains logo

Reply from united-domains

Dear Celeste Business Inspired,

Thank you for your feedback. We’re sorry to hear that you had a negative experience. We will get in touch with you shortly to analyze the case.

Best regards,
Your united-domains GmbH

Rated 2 out of 5 stars

I cancelled my account last mo th and…

I cancelled my account last mo th and was told that my bills would be pro-rated only to learn today that they were not, and I have to pay for another 12 months. That’s a scandal!
To all United Domains customers: get things in writing, they can tell you anything on the phone, it’s not recorded.

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

Debt collection company issue and I can’t do anything

I had rented my domain from United Domains and had been paying for it once a year. However, my bank details changed, so United Domains could no longer automatically withdraw the payment. Because of this, they reached out to me. I then informed them that I could no longer access my United Domains account because I no longer had access to the email address I used for registration. I then emailed United Domains, requesting that I change my email address so that I could settle the payment.

They sent me a PDF form twice, but each time, an error occurred, preventing me from changing the email address. I informed United Domains about this issue and requested a functioning form. After several days without a response, I received a letter from a debt collection agency. I wrote to United Domains, requesting an account to which I could transfer the initially owed amount, which I did.

Now, I have received a second letter from the debt collection agency, demanding that I pay the outstanding reminder fee. However, it was agreed with United Domains that I would only cover the original costs. What can I do in this situation?

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE united-domains!!

DO NOT USE united-domains!!! Awful service... they never reply, so I am loosing money because my problem is not being solved! I sent them 2 messages, but despite the promise to answer within 24h, they never came back!

July 13, 2024
Unprompted review
united-domains logo

Reply from united-domains


Dear Maria,

we are sorry to hear about your experience and the delay in our response.
To resolve the issue and assist you further, we need more information from you. Please contact our support team at support@united-domains.de so we can address your concerns.

Best regards,

your united-domains GmbH

Rated 1 out of 5 stars

One of the most horrible services

One of the most horrible domain registrars. The cancellation process is intentionally made extremely intransparent and they intentionally don't communicate the status of your orders clearly enough so that they can silently renew your domain for another year at much higher prices than initially. After you contact support and explain the situation they show exactly ZERO understanding. Never again.

March 18, 2024
Unprompted review
united-domains logo

Reply from united-domains

Hello Martin Sotirov,

We are truly sorry to hear about your frustrating experience and appreciate your honest feedback.

Cancelling services with us can be easily done online through your customer account. You can either click on "Domainverträge" or scroll down to "Verträge hier kündigen" to access your domain list and manage cancellations at any time on your own.

We ensure transparency by showing not only the promotional price but also the price for the subsequent year at the time of purchase.

The status of each domain, whether it is cancelled or registered, is displayed in the domain list in your customer account. If you need assistance with navigating the domain list, our customer support is always available to help you.

Best regards
your united-domains Team

Rated 1 out of 5 stars

Somehow this domain has attached itself…

Somehow this domain has attached itself to my messenger account, very disturbing and likely illegal, has this happened to anyone else
This was attached below a message I sent.
Domain im
Kundenauftrag registriert
Domain registriert bei united-domains.de

January 1, 2024
Unprompted review
united-domains logo

Reply from united-domains

Hello Chris Meurer

I am really sorry to hear that. I would like to help you, but I can't find an account with us based on your detailed information. I have also checked with udReselling and UDInc., but we cannot find a customer account in your name and address there either.

In order to help you we would like you to contact us. You can reach us by e-mail at support@united-domains.de or by phone from Monday to Friday at (0049)8151 / 36867-0 from 08:00 to 18:00 pm.

We hope for your understanding and apologise for any inconvenience.

Kind regards
Your united-domains AG

Rated 1 out of 5 stars

I had the worst experience with United…

I had the worst experience with United Domains. I was surprised to see the ever confused customer service. They have no clue to solve your problem, poor communication. No replies despite repeated contact. Probably the team is very new or inexperienced. Sorry but this is the reality, i faced and being facing.

September 15, 2023
Unprompted review
united-domains logo

Reply from united-domains

Dear SB,

We are really sorry that you were not satisfied with our customer service. I can assure you that all our staff are thoroughly trained and always strive to meet the needs and concerns of our customers.

After reviewing the email correspondence, I was able to determine that our customer support staff made every effort to answer all of your questions. Unfortunately, it is not currently possible to issue invoices in English. However, we are in the process of making our website multilingual in order to better meet the needs of our international customers in the future.

We hope for your understanding and apologise for any inconvenience.

Kind regards
Your united-domains AG

Rated 5 out of 5 stars

The Customer Service is super

The Customer Service is super, with a fluent and decent representative answered all my questions in a cool way - in English. The best part of United domain is that it works in a very simple way.

June 20, 2023
Unprompted review
united-domains logo

Reply from united-domains

Hello Marco,

thank you for sharing your positive experience with United domain's customer service! We're delighted to hear that you had a great interaction with a fluent and decent representative who answered all your questions.

Best regards,
united-domains AG

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