United Reviews 132

I hade at least 5 hours of delays for a flight out of buffalo to newark. an aircraft never left and after switching my connection flight twice, was told it was being taken out of service. another plane was going to be sent from Chicago, to arrive after my last connection flight was scheduled. there way no way for me to get to any connection. I was set up with flight following day. we were an hour late getting off ground and we arrived in Washington fifteen min before my connection. I got off fast and shuttled to other side of airport and ran to gate. the flight was supposed to leave at 8:15a and I arrived to gate at 8:19 to find the plane left earlier than scheduled. now I'm stuck again for five hours before I can get home or continue to ny original destination. always have issues with United.

Terrible service for premium Polaris price. ORD to LHR for over $6000. Seat changed twice due to aircraft changes, they claim. Seems to me it’s not rocket science to have an algorithm that maintains seating choices and preferences when aircrafts change? Bag drop off also a pain. Then to the Polaris longe seated lunch? No spaces available, sorry. Terrible all around. Waste of money. Premium price for ordinary service or even poorer.

When we booked our trip we paid extra not to have a long wait for our connecting flight in Houston. We were supposed to depart from Mexico at 6am. We arrived at the airport around 3 am to find out our flight was delayed till 10am. There was zero communication from United to let us know our flight was delayed by hours. We waited in Mexico for 7 hours and we missed our connection in Houston and had to wait another 6 hours. This has been a horrible traveling experience and a complete waste of time. The reason our flight was moved is because there was no flight crew. That is completely at fault of United and their lack of communication to their customers. I filed my initial complaint with United on August 31st 2019 and when I heard back from them they were only willing to give out vouchers at that point I asked for someone in charge and the employee stopped responding to my emails. I called United to express my terrible experience and they told me to file a refund request, which I did and they denied that and sent me back to the complaints saying "they handle those cases better". I called again after the email refund rejection and during that call they told me that they do not have an actual phone number or anyone for me to speak to and I would have to leave a voice mail. Today on September 18th 2019 I received an email saying they will give me a travel certificate. Not only do they have terrible communication when you travel with them, but when you try to fill out a complaint for a refund for them completely wasting your time they just keep giving you the run around from department to department and no on is willing to listen to what you want and how a travel voucher is pointless, when I spent real money on this flight and I expect to receive a REAL refund not some voucher that will go unused.

This is a warning for those who are thinking about flying United just save yourself the time an go with ANY other airline. There customer service is terrible and at this point I think they just give customers the run around till the customer gives up and just accepts their worthless voucher.

We checked-in at EWR for a vacation to Russia. When we went to the gate, the flight was cancelled. Pilots standing there had no idea what was happening. Then they announced there is another flight going to Geneva at the same time from a different gate. We ran there. Agent said we need a new boarding pass from customer service. We ran there. There was a large crowd. We stood in line for a kiosk. We got a boarding pass without a seat number which should be assigned by agent at the gate. Again a long line. Flight departure was delayed one hour at a time. We managed to get an assigned seat. We knew we will miss the connection. Went to service desk again. After a long weight got to the counter. The agent said they are holding seats in EasyJet in Geneva. She gave a printed seat information. Finally, flight left at 11:30 PM (5+ hrs delay). When we went to Geneva there was no United agent. We were desperate for some help. We were directed to Swiss Air. Agent there said, we booked through United and should call United to get re-booking. United put us on hold for a long time. We were listening to the United music. Swiss air agent took pity on us and helped to get re-routing to Moscow. We arrived Moscow 12 hrs late. But one of the luggages did not arrive. It took another 2 hrs for the complaining process. We barely managed to get to the cruise ship. On return, we arrived airport early. There was reservation but no ticket. We were sent to Lufthansa service desk. Again, we were given United phone number. This time hold time was more than 60 minutes. We almost missed the flight. Lufthansa took pity on us and called several people and finally issued boarding passes. But there was no boarding pass for connection flight. We went through hell again.

United Airlines is skilled in causing problems for passengers. When you need help, do not depend on United Service Desk. When you are abroad, United partners - Star Alliance, do not have sufficient information or authority to help the stranded customers.

I RECOMMEND NOT TO USE UNITED WHENEVER POSSIBLE.

Our flight was cancelled after sitting 8 hours at Newark Airport due to plane issues. United could not get us out on another flight for 2 days. We had to drive 8 hours home that night because we had to be home. The issue is they would not reimburse us for our car rental to get home. They offered us vouchers. Why would we spend more money with someone who does not take care of their customers. Our request was for an expense far cheaper than staying in Newark for 2 days. Never again with United. First and last experience

Well we arrived at our gate on May 2019 Saturday 29th T13 from Atlanta Georgia Airport Jaxville to Newark International Airport and our flight departure was 6:15pm and our flight said canceled so we talked to the dest assistant person and she tried to find another flight for us but she couldn't and many hairs pass and still no flight so she told us that she could only get a flight until May 2019 Tuesday 31th so we told her could Tuesday work and she said yes and we got our flight for Tuesday 6:15 pmbut there was no refund for the flight that was canceled and that should be changed because we live in Garfield NJ and we had to rent another car so it was unfair the amount of money we had to pay so we went on to go get our luggage which was not refunded again and found out some of our personal belongings were stolen from our suitcase and that is not right. You guys just threw our luggage on the floor like couldn't u think that it could be stolen.I would like that u guys wpyld be more organized better and think about your situation of not paying for the luggage we had to pay even though we didn't even go on the plane and also since we didn't know were to go we had to drive 5:30 ours to Hihara Georgia so we could stay somewhere.

If there were 10 stars I would give it to United. They got my son on a plane so he was not stuck in the airport over night. He flew in from Managua on American Airlines and because they had cancelled so many flights he was stuck in DFW. He had a ticket the next morning on United Airlines. He went over to the United Club lounge to wait until they closed and then he was going to go sleep at the gate and wait for his 5:00 am flight. The agents were not comfortable with him doing this. So Denise and Michelle sprung into action calling the manager Vincent and he put Sebastian on the plane. They went so far as to give another passenger a voucher for the next flight so my son could get home safely. This was the most amazing customer service we have experienced... ever. We are so gracious and will always fly United. I own a pizzeria and can't wait to tell my customers about our experience with this airline. Unprecedented customer care and service by far!!!! We wish we could hug these 3 people. Thank you, thank you, thank you!!!

I had a business class ticket booked from Majuro - Honolulu - Los Angeles- Newark on January 9 (Airline Booking Ref: MFZ7VW). Upon arriving in Honolulu at 3am, I was informed via text that my LA flight was delayed from 7am until 3pm that day. There were no United staff in the airport to assist me, and I was left on my own to find and fund a hotel because of United’s delay. I was then informed (via the United app) that the 3pm LA flight I was already checked into was no longer available for me. I had been bumped because the LA flight would not arrive in time for my Newark connection. I was put on a later flight still, in economy, back to New York. I called the Customer Care line and spoke with a very curt and unhelpful woman. I called again and got someone more reasonable, but she was still unable to assist me. United gave me a ‘it’s this or nothing’ ultimatum, and I was given a middle seat in the middle aisle in economy on a 9.5 hour flight (even though I paid for a business ticket). I received no assistance, no compensation, no refund for the business to economy price difference, and no apology from United. I have called and written to United and got nothing from them. I do not understand how they can get away with bumping full fare paying business passengers to economy with delays and hotel expenses, and not even apologise for the inconvenience!

Worst Airline ever.They lost my luggage on August and they just found it two months later.When I call them cause i have to travel international AGAIN to just to pickup the luggage that they lost they didn't want to compensate the flight ticket and the answer was "Just think that you never find it" 😮 On top of that they have the WORST customer service ever.They yell at you,they don't let you explain the situation and when you ask to talk with another representative they said they don't have it.I would not recommended it not even to my worst enemy.My flight was cancel and they never sent me an email or call me to let me know about it,after been sitting in the airport for 2h I decided to ask the answer was "They didn't talked to you" I mean REALLYYYYYYYYYYYYYYYYY.Now i lost my luggage for 2nd time.

Never try calling their customer service, they sound like robots they don't try to help you with the situation at all. They just repeat the same thing over and over again until your realize that they are completely useless.

Horrible experience, will never use united again.

Worst airline to travel. They will try to suck money out of you in every possible way. They charged me extra $50 for 2 bags that were allowed free to carry on by all other 5 airlines in the itinerary. Also they insisted again and again that the “kind of ticket class” I booked, they are doing me a favor for everything. I am not sure how they treat economy passengers but It felt insulting at one point. It was unfortunate that I booked tickets through united airlines. But I will not repeat this mistake again in future, it’s a lesson learned for me.

I have a had a couple of really dissapointing experiences with United the past couple of weeks. As a Star Alliance Gold/Diamond member I am entitled to additional free checked in baggage. This is described both in Star Alliance' and United's own webpage.

But United staff doesn't know and insist that it only is for United gold members. Even when presented to their own website content they resist. And they are rude. I experienced this twice over the last two weeks. It is so dissapointing, and damaging the Star Alliance brand. I have shared my experience with United and Star Alliance and hope that they will fix it.

In the mean time I will divert my next business that would normally be for United to a competing alliance. Maybe I just go and build my gold status with OneWorld.

United isn't perfect but then again, what airline isn't? I was a faithful flyer based on my travel in a few destinations. Flew ~2-4 one ways each week for a few years. Always booked directly through the website. When you hit status, its great! Unlike some other airlines, they'll never leave a first class seat empty. They'll fill it with those that not only have the most segments, but highest revenue profile (from what I saw).

It asks a few more questions than others (Southwest) but once you get into the groove of using it, you barely notice the extra clicks. Not a huge deal.

Their mobile apps were sketchy back in 2011-2013 but the recent updates are great! Never hit a problem with it since ~2015.

Tried to avoid United from past poor experience ranging from inability to get to speak to a human, through gross lounges and now inability to select seat for a Lufthansa United operated flight.

I am a frequent flyer with United and have booked with them for at least 15 years. One month ago I booked a round-trip flight from SGN to FRA on united.com. I received a confirmation with a price and a booking code on two partner airlines from the Star Alliance. They told me that they were going to reconfirm with the partner airlines, so I waited a coupe of weeks thinking that all was okay. Last weekend I was looking at my confirmation and couldn't find any ticket information. I called the SGN office of UA and was told that United had cancelled my booking since it did not include any leg on UA directly. Nobody ever informed me that the booked itinerary was not valid and had been cancelled. I had to rebook (on a partner airline's website and it cost me $300 more now.

Aside from the recent scandal United Airlines is literally the worst airline I've ever flown with. The only impressive this is how consistently bad they are at literally every area that constitutes a good flight experience. Incompetence like that takes dedication. Hats off to you United, I will never be flying with you again.

I will never travel with United Airlines after the scandal, these people shouldnt run a business, horrible

Never ever flying with this company again.

A doctor got dragged out of the flight with a bloody mouth because he declined to get off the flight, cause it was overbooked, and the flight crew needed to be on board