Another absolutely brilliant job by Tom and Kyle from United Carpets. Finished our kitchen a couple of hours ago and it looks amazing. Lovely job, very reasonable price and quality flooring, many than... See more
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United Derby are the best. Simple as. They've done my entire home. Got Asghar coming back in Jan to quote for my laminate in the kitchen. Just had the hallway done; looks stunning! They will never mug... See more
Company replied
We've used United Carpets for years and had 90% of our house carpeted/ flooring layer by the company. The salesmen are very knowledgeable and so helpful and patient and they aren't pushy. You ask a qu... See more
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We needed some vinyl flooring at the Ascot Drive store Derby and was assisted by Dan who couldn't have been more helpful allowing us to take samples home and making suggestions on different coulors. V... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 342525
4.7
Excellent
78 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good service but expensive fitting
Happy with service we received as all appointments kept but to pay £1200 for a floor to be fitted which equated to 11 hours labour in total seemed extortionate . That’s over £100 per hour with no overheads ! I’m in the wrong job
November 19, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Good afternoon Mr Wheeler, thank you for taking the time to share your feedback. We’re really pleased to hear that you were happy with the instore service that you received.
We’re sorry to hear that you felt the fitting costs were high. If you’d like to discuss the breakdown of the costs in more detail, we’d be more than happy to go through it with you.
We hope that you are happy with the finished results.
Kind Regards
The United Team
Dan was amazing
Dan was amazing, i came to the shop with my daughter in law not really knowing what we wanted and Dan was very patient and helped us choose what was ideal for me and my family. I left the shop a very happy customer and looking forward to my carpets being fitted. Thank you so much Dan.
November 22, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Marsha, thank you for sharing how our Derby store did.
We're so glad the team could meet your expectations and help you find the right carpet for you and your home.
We hope to get the opportunity to assist you again in the future, take care.
ASK FOR DANVery good we was greeted by Dan who…
Very good we was greeted by Dan who asked could he help us I said my mum was just wanting to browse he told me if I needed him just to call him some sales assistant can be pushy but he left us to look which was excellent when my mum made her mind up we called Dan and he instantly came to assist us he answered all my mums questions before and after her purchase and gave her a brilliant price Dan went above and beyond for my mum
November 11, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Lynnette, thank you for taking the time to leave a review.
Its great to hear how our Derby store could go above and beyond to make your experience with us a positve one.
Thank you again for the recommendation, take care.
Dan gave some great advice & offered valueble suggestions
We have purchased carpets & other flooring materials numerous times from United Carpets for over 20 years, and we have always received very good customer service, advice, and value for money.
Lately, we had Dan & Asghar from United Carpets on Ascort Drive helping us with the purchase of new carpets for the whole house. Dan kindly took the measurements, offered valuable suggestions on what would be suitable for my home, and never did any pressure sales. only offered good advice & suggestions & always had plenty of time to assist further.
United Carpets has served us very well. We have no complaints. I would highly recommend them to others. Thank you guys for all your help. :)
November 8, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Khalid, thank you for sharing how our Derby store did.
Its a pleasure to hear how Dan & Asghar could help you choose the right carpet for you and your home.
Thank you again for the recommendation, we look forward to assisting you again in the future.
Excellent service.
I’ve been dealing with United Carpets for over 10 years, and I always receive the best service from start to finish. Never any complaints I would highly recommend them to others. Thank you as always, guys!
October 13, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Wain, thank you for your feedback.
We're so glad our Derby store could continue to make your experience with us an excellent one from start to finish.
Thank you for continuing to return to United Carpets and Beds, we look forward to assisting you again next time.
Smelly underlay
Service in the shop excellent, date made to fit carpets and wooden flooring fitted turned up nice and early and done a good job, the carpet and wooden flooring looks amazing but be aware of the extremely awful strong smelling underlay, I was told it would diminish in time but over a month later I can still smell this awful smell , I have had a couple of carpets and underlay fitted over the years but never incurred this problem before just hope the odour goes soon as it is truly awful and has taken the joy off of having new carpets fitted 🙁
September 8, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Lynn, thank you for taking the time to leave feedback.
We're so pleased our Derby store could provide you with an excellent service that met your expectations.
We hope that you love your new carpets and flooring, take care.
Area was measured by friendly…
Area was measured by friendly professional rep, all points explained. Fitter arrived at time given, carpet fitted and looks & feels amazing .
September 11, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Anon, thank you for taking the time to leave feedback.
We're so pleased our Derby Store could meet your expectations and provide you with a 5 star service.
We hope that you love your new carpet, have a great day.
Fantastic service every time
Ordering my carpet in the Derby store was super quick and easy. The fitter was on time and did a fantastic job. I've had a few carpets from here and wouldn't go anywhere else.
August 18, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Ellena, thank you for taking the time to leave a review.
We're so pleased our Derby store could provide you with such a positive instore experience, and the independent fitter did a fantastic job.
We look forward to assisting you again in the future, take care.
Great service
I was very impressed, the chap that created me as I walked into the shop was friendly and knowledgeable. I helped me to choose the type of carpet I wanted and even fitted it the very next day. Very impressed.
August 3, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Tracey, thank you for your kind feedback.
We're so pleased that our Derby store could meet your expectations, and help you find the right carpet for you and your home.
Thanks again for the recommendation, take care.
We have used United Carpets Derby now…
We have used United Carpets Derby now on several occasions and have been more than pleased with their service. Great choice of goods. Always their on time to fit, clean workmanship and good customer care at all stages of purchase. I would highly recommend them.
June 23, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Julie, thank you for taking the time to leave us a review!
Its great to hear that our Derby store can continue to meet your expectations and provide you with a positive service with a wide range of choice.
Thanks again for the recommendation,
We look forward to your next visit with us.
Great service professional courteous…
Great service professional courteous did a fantastic job
June 10, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Steven, thank you for taking the time to share how our Derby store did.
Its a pleasure to hear that you recieved such a positive instore experience when visiting our Derby store.
We hope to assist you again soon, take care!
Super efficient
Because we were having the same carpet in all bedrooms Dan worked out that cutting 2 rooms from a wider carpet would save waste and cost.
He then fitted us in the same day to measure the rooms accurately.
He then arranged to fit them himself on his day off.
Great service.
April 12, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Robert, thank you for contacting us to share your experience!
We're so pleased that our Derby store could exceed your expectations and provide you with a super efficient and great service.
We hope we get the opportunity to assist you again on any future projects, have a fantastic day!
Great advice by salesman Excellent service
Great advice by salesman on what carpets to choose from
Helpful polite 🤩👍
Carpet fitter absolutely excellent 👍
Highly recommend
Thank you 😊
May 12, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Michelle, thank you for taking the time to let us know how our Derby store did!
Its so great to hear that they could make your experience with us such an excellent one.
Thanks again for the recommendation, we hope to have the opportunity to assist you on any future projects!
Disappointed with fitters
I was impressed with the speed at which my carpet was ready. Unfortunately I was very disappointed with the fitters as they were 2 hours late arriving and did not clean up after fitting. When queried about this ,their response was 'we don't do that mate'. They were obviously in a hurry to get away.
March 18, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Good afternoon, thank you for taking the time to leave us feedback.
Its great to hear that our Derby store could provide you with a positve instore experience. However its a shame to hear that the independent fitters did not meet your expectations.
Please do not hesitate to email customerservice@unitedcarpets.net if you feel there is anything further we can do to improve your experience.
Kind Regards
The United Team
Help with vinyl flooring
We needed some vinyl flooring at the Ascot Drive store Derby and was assisted by Dan who couldn't have been more helpful allowing us to take samples home and making suggestions on different coulors. Very impressed with service and selection in store . Thank you Dan for your help.
April 26, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hello Jim, thank you for taking the time to share your experience.
We're so glad that our Derby store could help you find the perfect carpet for you and your home.
We hope to assist you again in the future, have a great day!
Fast, efficient service and good value for money
United Carpets in Derby were attentive and friendly. They came to my property to measure the floors on the day that I came into store! Dealing with them was easy and the price (to carpet a whole 2 bedroomed flat) was very reasonable.
March 18, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi SA, thank you for taking the time to leave us a review!
We're so glad our Derby store could meet your expectations and provide you with a friendly and attentive service.
We hope to assist you again in the future, take care!
Excellent
We went in. Directed us to the beds then left us on our own to browse. That's how we like it..then when ready the assistant came with excellent advice..purchasing was easy as the staff are so pleasant. Delivered quickly. Would highly recommend this company
March 8, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Graham, thank you for taking the time to leave us a review!
We're so pleased our Derby store & beds delivery team could make your experience with us an excellent one.
Thanks again for the recommendation, take care!
Excellent service in store
Excellent service in store! Ensured carpet was ordered and booked for fitting within a week. Highly recommend.
March 12, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Karen, thank you for taking the time to leave us feedback!
We're so glad that our Derby store could provide you with an excellent service meeting all of your expectations.
We hope to assist you again in the future, take care!
Been having these for years always…
Been having these for years always happy to help fast service also arranged to have some floors levelled to a good standard off there again today to order new floor covering for kitchen highly recommend
March 11, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Rosemary, thank you for taking the time to share how our Derby store did!
We're so glad to hear that you recieved a quick and efficient service from the team. We hope to assist you again soon, take care!
Staff very friendly and helpful
Staff very friendly and helpful, the new Carpit looks amazing
January 3, 2025
Unprompted review
Reply from United Carpets & Beds - Derby
Hi Carmen, we're so glad to hear your new carpet looks amazing! Its great to hear that our Derby store could make your experience a positive one. Thank you for taking the time to leave us a review!
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