Geat. Definitely an easy purchase, no nonsense installation and a happy customer. They listen and acted on our wishes. Its quite simple really, and they effortlessly got it right. Aylestone Road, Lei... See more
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See what reviewers are saying
All around they were great! We had a couple of issues at the beginning with staff coming out to measure up our flooring, but once this was resolved by the manager who was great, everything went very s... See more
Company replied
Lovely shop with lovely staff , it’s a bit cold in there though so put your coat on ! We were served by a young man whos name escapes me but he was really helpful and kind and gave us some good advise... See more
Company replied
The lady who served us has helped us on another occasion and is very helpful, without being pushy. She allowed us time to browse and assisted with calculation and prices. She was patient when we looke... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
489 Aylestone Road, LE2 8TB, Leicester, United Kingdom
- 0116 244 0144
3.6
Average
118 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Really poor customer service
We used United Carpets for the flooring in our new home and encountered issues both during and after installation, requiring constant complaints. To make matters worse, we also ordered a bed as part of our purchase. Delivery was delayed well past the agreed date, and when the bed finally arrived, it was missing parts.
Communication has been terrible. The customer service representative from the beddings was rude, rigid and unhelpful. Every time we call for an update, we get vague answers and no real resolution, with zero proactive follow-up from their team. We spent a significant amount of money and received unacceptable service and value in return. I would not recommend them.
July 20, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Kehinde, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with our Aylestone Road store did not meet your expectations. This is not the level of service we strive to provide and we thank you for bringing this to our attention.
Our Customer Service team would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk at your earliest convenience with your details and a member of our team will be in touch.
Kind Regards
The United Team
Solid 4*!
All around they were great! We had a couple of issues at the beginning with staff coming out to measure up our flooring, but once this was resolved by the manager who was great, everything went very smoothly and we are very happy with the result!! Thanks guys, I have recommended to others :)
June 18, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Erin, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Aylestone store could meet your expectations and provide you with a great service where everything went smoothly. We're so pleased that you're happy with the finished results.
We hope to assist you again in the future! Take care.
Absolutely superb service from sales…
Absolutely superb service from sales team....But a big shout out to their fitter Ali done a fantastic job
July 20, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Adam, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Aylestone Road store. We're so pleased that you're happy with the finished results of your flooring.
Thank you so much for the recommendation. We hope to assist you again in the future.
Started with great service at the shop But!!
Started with great service at the shop regarding our carpets. But no response after we left regarding a fitting date for kitchen and hallway floor. Leaving us no time before moving to get them done. Fitters very pleasant and did a good job. But left us with all there rubbish and different really make an effort to tidy there mess. Overall I wouldn't go back without shopping around first.
June 12, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Shaun, thank you for taking the time to leave your feedback.
We're pleased to hear that you received great service in-store and that you were happy with the work carried out by the fitters.
We're sorry, however, that we let you down with the communication regarding your fitting date and that this caused added stress before your move. This is not the standard of service we aim to provide.
Your comments have been passed on to the team so we can use them to improve our service. We appreciate your honest feedback, as it helps us do better.
Thank you again for your review, and we hope we'll have the opportunity to assist you again in the future.
Thank you to George for helping me find…
Thank you to George for helping me find the perfect carpet. Excellent customer service, friendly advice, and a great experience from start to finish. Highly recommend United Carpets! Appreciate your attention to detail making sure both carpets matched colour wise
June 25, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi San ,thank you so much for your wonderful review and recommendation.
We're delighted to hear that George helped you find the perfect carpet and provided excellent customer service throughout your visit. We pride ourselves on offering friendly, knowledgeable advice, so it's great to know you had a positive experience from start to finish.
We truly appreciate your kind feedback and look forward to helping you with any future flooring projects.
Enjoy your new carpets!
Fantastic!
Geat. Definitely an easy purchase, no nonsense installation and a happy customer. They listen and acted on our wishes. Its quite simple really, and they effortlessly got it right.
Aylestone Road, Leicester branch
May 18, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Kerry, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Aylestone Road store could meet your expectations and provide you with an fantastic service throughout.
We hope to assist you again in the future. Have a wonderful day.
Excellent customer service & a great Company.
Really good service with very good fitters.
I've been using this company for about 20 years and to be honest I don't go anywhere else. I've only had one problem with them and that was maybe eight years ago when they came to measure my room and they calculated wrong leaving me with a joint in my bedroom carpet. Unfortunately they did nothing about it which is why I haven't given 5 stars as I was quite upset. I have just had another carpet fitted by them and they were brilliant. They no longer send people out to measure your room and they rely on your measurement so the responsibility is on us, which is fair enough.
I have I have also ordered an amazing bed from them but I won't don't want it delivered until a specific time and they were very helpful and said they would store it until I was ready.
The customer service is wonderful at the moment and I think the best I've ever seen.
I would highly recommend this company and will continue to use them for a very long time.
June 20, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi, thank you for your continued loyalty and for taking the time to leave such a detailed review.
We're delighted to hear that you've trusted us with your flooring and furniture needs for around 20 years, and that our recent carpet fitting and customer service have met your expectations.
Your kind words about the fitters and customer service team mean a great deal, and we'll be sure to pass them on. Thank you again for your recommendation, and we look forward to serving you for many more years to come.
Such a seamless process
Such a seamless process, shop staff were so helpful and polite and the fitters were brilliant, speedy and did a great job 👏
April 6, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hello Anne, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Aylestone Road store.
Thank you so much for the recommendation. Take care.
Excellent service
Excellent service. The lady store assistant was brilliant and definitely needs a 5 star alone.
April 25, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Rachel, thank you for taking the time to leave a review.
We're so pleased that our Aylestone store could meet your expectations and provide you with a 5 star service throughout.
We hope to assist you again in the future. Take care!
Great people to do business with.
Great people to do business with.
Very helpful and delivered on time.
Thank you
May 1, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hello, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Aylestone Road store.
Thank you so much for the recommendation. Take care.
I’ve used United Carpets for many years…
I’ve used United Carpets for many years and they always offer fantastic value and service 👌🏻 thank you!
March 26, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Thank you for taking the time to leave your kind feedback. We hope to see you again soon for your next project.
Kind Regards
United Carpets
Carpets are nice
Carpets are nice, fitting was ok.
Very upset that when they came to fit the carpets they ripped out our newly fitted light unit from the wall so it’s just hanging by a wire now 👍
April 25, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Dear Paul,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that there was an issue with the independent fitter. Please contact the store directly and they will be able to assist you in liaising with the fitter to find a solution.
Kind Regards
The team at United Carpets and Beds
Very Poor Service
Very Poor Service – Extremely Disappointed
I had a very disappointing experience with United Carpet. While the labour work itself was acceptable, the overall service and professionalism were very poor.
Firstly, the measurements were clearly done incorrectly. The team measured the space themselves, but after installation we were left with a large amount of carpet unused. It makes me question how the measurements were taken in the first place, as the extra carpet is far more than expected. This feels like poor planning and a waste of material and money.
Secondly, the fitting team told us they would arrive between 9:00 and 9:30 AM. Because of this, both of us had to take a day off from work to be at home. Unfortunately, they did not show up at the agreed time. We had to call multiple times, and they finally arrived around 11:30 AM. This caused a lot of inconvenience and wasted our entire morning.
Customers plan their day based on the time given by the company, and this level of delay without proper communication is very unprofessional.
Overall, I am very disappointed with the service. Poor measurement, bad time management, and lack of punctuality made this a frustrating experience. I hope the company improves its customer service and organisation in the future.
March 4, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Jyoti, thank you for taking the time to share your feedback.
We are very sorry to hear that your experience did not meet your expectations. Firstly, we sincerely apologise for the delay on the day of the fitting. We understand how frustrating it can be when you plan your day around an agreed arrival time, especially when you have taken time off work. This is not the level of service we aim to provide, and we will be reviewing this with our independent fitting team.
We would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk and a member of our team will be in contact. Your feedback is extremely valuable to us as it helps us improve our service. We truly appreciate you bringing these issues to our attention and will use your comments to improve our processes going forward.
Kind Regards
The United Team
Initial bad experience, made great
After an initial bit of a mess around and let down from the Leicester store. We were apprehensive about the install of our bedrooms/landing/stairs carpet.
The whole experience was turned around by the young chap who came out to fit out carpets.
Charlie Sheard did an amazing job. He was polite, friendly, clean and tidy. Very knowledgeable and had an amazing eye for detail. The fitting of our carpets are 10/10.
He is a credit to the team. Well done.
March 2, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Dan, thank you so much for your feedback.
We're really sorry to hear that things didn't get off to the best start with the Leicester store, but we're delighted that the experience was turned around for you during the installation.
It's fantastic to hear how pleased you were with Charlie’s work. Delivering a clean, tidy, and high-quality fit is exactly the standard we aim for, so it’s great to hear your carpets were fitted to a 10/10 standard.
Thank you so much for the recommendation. Take care.
The carpet fitters are bad.
My experiece has not been great. Twice the person who had to come and measure the floors failed to attend and nobody got in touch to notify or apologise. The experience with the fitters was very bad, leaving lumps under the carpet and scratches all over the walls and skirting boards. I had used them a few years ago and the experience was good. This time, very disapointed with the fitting service. I will not go back there again.
January 20, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Jacqueline, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Aylestone Road store and independent fitters has not met your expectations, this is not the level of service we aim to provide here at United Carpets and Beds.
We would like to hear more about your experience, please email customerservice@unitedcarpets.co.uk with your details and a member of our team will be in contact.
Kind Regards
The United Team
Corey was a great help with our choice…
Corey was a great help with our choice of flooring
February 15, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi, thank you for taking the time to leave a review.
Its great to hear that our Aylestone Road store was able to meet your expectations and help you find the right flooring for you and your home.
We hope to assist you again in the future. Have a wonderful day.
Very friendly and helpful service from…
Very friendly and helpful service from Corey. (Aylestone road) would definitely recommend.
February 2, 2026
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Nicole, thank you so much for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Aylestone Road Store.
Thank you again for the recommendation. Take care.
Carpet fitters were great very helpful
Carpet fitters were great very helpful
December 20, 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Barry, thank you for taking the time to leave our Aylestone Road store a review.
Its so great to hear that you're pleased with the service that you recieved from the team and fitters.
Thank you again for the recommendation. Take care.
Sub Standard experience
Didn’t take their rubbish away
Also had kitchen x bathroom floor done
I would have expected the kitchen x bathroom to have been siliconed around the edges
December 11, 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Linda, thank you for taking the time to leave feedback.
We’re sorry to hear that the independent fitters have not met your expectations when fitting your flooring. Please contact our Aylestone Road store directly or email customerservice@unitedcarpets.co.uk so we can escalate your complaint further.
Thank you again for brining this matter to our attention.
Kind Regards
The United Team
By hiring professionals fitters
October 23, 2025
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon Manisha, thank you for taking the time to leave feedback.
We are sorry to hear that your experience with our Aylestone Road store did not meet your expectations. We would like to hear more about the service that you received. Please email customerservice@unitedcarpets.co.uk with your details and a member of our team can escalate your complaint further.
Kind Regards
The United Team
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