Great choice of reasonably priced carpets, flooring and beds. Purchased 2 very good quality carpets from them at a very good price. Great, friendly, 5 star service. Andrew and Jo, at the Melton Mowbr... See more
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Went in today and Jo was absolutely fantastic, really helped when we were choosing our Lino very knowledgeable about the stock , worked out our price and was very friendly 5* customer service Thank... See more
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Having been let down by another firm who clean carpets we needed to have our carpet re-fitted as it was wet underneath on underlay so had to roll carpet up and let it dry which took 3 days. My husband... See more
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From the initial enquiry to the fitted product excellent customer service, fitted expertly, a lot of guidance and expert knowledge shown via estimator, also staff in store cannot be faulted, very plea... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
63 Sherrard Street, LE13 1XH, Melton Mowbray, United Kingdom
- 01664 564537
3.8
Great
78 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carpets with ease
Everything went smooth from ordering the carpet to getting it fitted
February 4, 2025
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Malcom, thank you for taking the time to leave us a review! We're so glad our Melton Mowbray store could meet your expectations and make your experience with us a positive one.
We hope to assist you again in the future, take care!
United Carpet excellent service
Love the carpet and really happy with the fitting. Great service and highly recommend!!
Will be back soon for kitchen flooring 😊
January 22, 2025
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hello Keneth, thank you for sharing with us how our Melton Mowbray store and independent fitters did!
We're so glad that you love your new carpet and recieved a great service.
We look forward to seeing you next time, take care!
I was satisfied with the carpets ,and…
I was satisfied with the carpets ,and the fitters were professional and considerate with furniture ,I would recommend them in the future.
December 17, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Patricia,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Melton Mowbray
The worst company I’ve ever come across…
The worst company I’ve ever come across
Fitted the wrong carpet in my living room
Said I changed the colour and I didn’t still not sorted it out for me I’m left with a carpet I don’t want
December 5, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Good afternoon Charlotte, thank you for taking the time to leave us feedback! We are disappointed to hear that your experience with our Melton Mowbray store was not a positive one. Thank you for brining this to our attention. Please reach out to us at customerservice@unitedcarpets.net so we can work towards a resolution for you and turn your experience around for you as quickly as possible.
Kind Regards
The United team
The staff were very helpful
The staff were very helpful and had a lot of knowledge about the things I needed help with
I will recommend this store again and use it again too
December 19, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Joanne, thank you for taking the time to leave us a review! We're so glad our Melton Mowbray store could help assist you, we look forward to seeing you next time!
Excellent service,great carpet fitters…
Excellent service,great carpet fitters ,would recommend this Melton Mowbray branch without any reservations, great store manager ,had them several times in past six months and every time as been 100%
December 14, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Nigel, its such a pleasure to hear that our Melton Mowbray store provided you with such an excellent service! Thank you for taking the time to leave us a review, we hope to assist you again in the future!
Very pleased
Very pleased.
From walking into the shop to walking on my new carpet was easy and not too much trouble with getting measured up, choosing or changing my mind a few times 🤔😬 Thank you, we’ll be back.
Wrighty
November 13, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi, thank you for taking the time to leave us a review! We're so glad to hear that our Melton Mowbray store provided you with such a quick and efficient service.
Had to wait a few weeks for fitting
Had to wait a few weeks for fitting, most of the mess on fitting was cleaned up, few screws l ft around and stickers left on carpet runner between rooms. Paid reasonable price and communication was good
December 3, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Jane, thank you for sharing with us how our Melton Mowbray store did! We're so glad to hear your pleased with the service they provided!
Staff are really lovely
Staff are really lovely.
Ordered on 2nd October but item not available or laid yet 12/11/2024. Two to 3 weeks has turned into 6 so far. Supply issue.
Do not understand why a review has been requested when flooring not down yet
November 12, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Helen, thank you so much for taking the time to leave us a review. We're sorry a review request was sent before your flooring has been laid, our review invitations are automatically sent out to all of our customers. We truly appreciate your patience and are sorry for any inconvenience that has been caused. We really hope you love your new flooring when it gets fitted.
All the Best
The united Team
Flooring
It took a while to get the floor covering from the manufacturers.The shop were helpfull but we think we were overcharged for the laying of the flooring in the conservatory at £390 even though this included laying ply down first.Plus we were charged £200 to screed the kitchen before the flooring could be laid which for half an hours work seems excessive. The fitters that laid the kitchen flooring were very helpful and charged us a very fair £80.We must say finished job looks brilliant.
November 1, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hello Michael, thank you so much for leaving us an honest review! We love to hear all about our customers experiences with us. We're so happy to hear you're happy with your finished result and we hope to see you again next time!
Carpet had numerous faults
Carpet had numerous faults, one is in the middle of the carpet. We're waiting on an exchange.
October 11, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Angela, thank you for taking the time to leave us a review of your experience with our Melton Mowbray store. its so disappointing to hear the product you recieved wasnt up to ours or your standards. However we're glad we can rectify this and offer you an exchange, and hopefully we will of done enough to leave you a happy and satisfied customer. We apologise this didn't go as planned for you and are sorry for the inconvenience this may have caused.
All the best the Untied Team
Melton Mowbray branch…
Worked with Jo at the Melton Mowbray branch. Her customer service and advice were excellent. Damien fitted the carpets. He was brilliant. Worked quickly but to a high quality. He was polite too. Will definitely work with both again!
September 27, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Sarah, thank you so much for leaving us a review! Its great to hear you recieved such a quick and efficient service from our Melton Mowbray store. We look forward to seeing you again.
Had carpet and vinyl fitted 2 weeks…
Had carpet and vinyl fitted 2 weeks ago, within 24 hrs the vinyl had started to lift in the corners in two of our bathrooms. called the shop as soon as we had noticed and was told we would get a call back from the woman that works there. i ended up having to call the following week as heard nothing to be told they will get the fitters out today (23rd Oct). due to both me and my partner working during the week we got my partners dad to do a 2 hr round trip to be there when they come. Received a phone call from Andrew this morning to say the fitter wont be coming today due to 'his arm hurting' and will not be available until next weekend. He also told my partner that the fitter is 'not reliable' and 'isnt the best fitter'
Only giving three stars as staff were very understanding when we had to keep moving dates due to moving into a new build and the fact we love the carpet.
October 23, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Good afternoon Holly, Thank you for taking the time to leave us a review. We appreciate you bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We will contact the manager of the Melton Mowbray store so they can speak to the fitter directly to insure no situations like this happen again in the future. If you have anything further please don't hesitate to contact our team at customerservice@unitedcarpets.net
All the best United Carpets and Beds
Fitters ripped my front room Lino
Got told it was a full days fitting, partner booked a fell day off but they turned up at 3:30pm, because of this they rushed the job. Fitters ripped my front room Lino, fitters cut round my toilet but forgot to move it back so need it re doing. Half glued my back room Lino down and swept debris under it, need pulling up and re fitting. They also broke my toilet, had to go down B&Q and buy new screws to re fit my toilet seat, still don’t sit correctly. Suppose to be coming back and fixing the work, been ringing, also visited the shop and still no call back or message to arrange it all to be rectified.
Was 1 star, due to poor services.
Update 5/11/2024 - fitters re visited, fixed the rip, re applied the back room and toilet Lino, also got a little refund back for the inconvenience, updated to 3 star because of this.
October 8, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Good afternoon Paul, Firstly thank you for taking the time to leave us some feedback. We regret to hear that your recent experience with our independent fitters was anything less than exceptional. If you are willing to give us another chance, please contact us at customerservice@unitedcarpets.net with your details and which store this was, so we can understand your situation better in order to try and turn your experience around. Apologies again that this wasnt the service that you was expecting from us.
Kind regards United Carpets and Beds
Carpet fitting disaster
Initial shop service prior to purchasing carpet was excellent.
The carpet fittment experience was absolutely appalling though!
The fitter arrived as planned O was vacant from the property at time of carpet fitting. When I arrived at property in evening lights were on throughout the house, foot prints on window sill, marks over freshly painted walls in both bedrooms carpets had been fitted, lumps in centre of room running across the room where fitter had poorly fitted the carpets due to underlay overlap, the carpet had not been stretched properly and had bulges in it across the rooms, no door strips fitted and still no door strips have been fitted, the remnants of carpets were literally thrown across the room, doors had been damaged from fitter too.
I have pictures and a video of this complete mess of a job, on speaking to the shop where carpets were bought, I was given one option to have the same carpet fitter back into the property to rectify their mistakes, I politely declined this offer and asked instead for a discount for compensation forbthis incompetence, I have been informed that this would not be possible, so I will never be using this firm again and will ensure to tell anyone I know not to use them for their poor service, unless I get compensation for this debacle.
Do not use this firm.
September 16, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Mike,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your fitting experience with our independent carpet fitters.
I have spoken to the store who have advised as per your review the carpet fitters would need to come out to rectify any mistakes along with the store manager to make sure this was to your satisfaction.
Please get in contact with the store direct so we can resolve this matter for you or email us at customerservice@unitedcarpets.net if you have any further information.
Once again, thankyou for taking time to leave us a review.
The United Team
United carpet's Melton mowbray are very…
United carpet's Melton mowbray are very helpful and have a good choice. Ordered the carpet and was fitted very quickly. The fitters are very professional and did an amazing job. Very happy with the whole experience thank you 👍😊
August 12, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Thanks for taking the time to leave your feedback.
Your kind comments will be passed onto the store.
Kind Regards
United Carpets and Beds
Carpet has come away from gripper
Carpet has come away from gripper. Waiting for someone to fix it. Not given any details of when
September 5, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Kaz,
Thankyou for leaving us a review.
We are disappointed to hear about your fitting experience with our independent fitters.
If you email us at customerservice@unitedcarpets.net we will be able to investigate this further.
All the best,
United Carpets & Beds Melton Mowbray
Great sales lady
Great sales lady. Very knowledgeable and interested in helping me select an appropriate carpet for my disability. Carpet fitters were great and fitted the carpet well around the numerous obstacles in our room.
July 14, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Lynne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets to find the prefect one for you. As well as out independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Melton Mowbray
Awful customer service on delivery day
Awful customer service on delivery day. Accused us of lying.
July 12, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Andrea,
Thankyou for leaving us a review.
We are disappointed to hear that your delivery experience wasn't up to our usual high standard.
If you have any further information following your experience please email us at aftersales@unitedcarpets.net
Once again, thankyou for taking time to leave us a review.
The United Team
Nice bed
Nice bed, swift delivery, nice people all around (in the shop and the installers)
June 27, 2024
Unprompted review
Reply from United Carpets & Beds - Melton Mowbray
Hi Rita,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and delivering experience and love your new bed.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Melton Mowbray
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