Had abit of a rough start trying to get (Jayden, Brayden) fitter to come n him letting me down 3 times. Rang Andrew at the shop n had a moan, he was fantastic, n sorted it out straight away. Had Dale... See more
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See what reviewers are saying
The workers were so helpful, to say I’m abit stupid and don’t know anything when it comes to this they were so helpful annd patient and bloody brilliant at getting it booked in asap. And did a great d... See more
Company replied
We have always found United Carpets to provide excellent service and the last time was no exception. Martin at Ripley provided us with the advice we needed, took our order and gave us the fitting date... See more
Company replied
Great service. Popped in to look at carpets and to arrange someone to come and measure to be able to provide a quote. Within a few minutes, the lovely Andrew had us sorted with a carpet, rough esti... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Nottingham Road, DE5 3DJ, Ripley, United Kingdom
- 01773 570333
4.6
Excellent
50 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Ripley store
Visited the Ripley store for some carpet. Lots of choice for colour and styles in store. The friendly and helpful salesman soon got me sorted out. Offered the fitting only 4 days later.
Overall very impressed.
February 22, 2026
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi, thank you for taking the time to leave such a kind review.
Its a pleasure to hear that our Ripley store was able to make your experience a positive one with a wide range of styles and colours.
Thank you again for the recommendation. Take care.
Andrew gave me brilliant service today…
Andrew gave me brilliant service today 10/10
February 22, 2026
Unprompted review
Reply from United Carpets & Beds - Ripley
Hello Sharon, thank you fort taking the time to share your experience.
We're delighted to hear that Andrew was able to meet you expectations and provide you with a brilliant 10/10 service.
We hope to assist you again soon. Have a wonderful day.
Great customer service
Walked into the Ripley branch on a wet and miserable day to be greeted by a lovely man named Andrew. Very knowledgeable and went out of his way to make our experience easy and fast. Been to few carpet shops recently but Andrew has made it an easy choice for me to use United carpets for all my flooring needs in the future as it was such a pleasure. Highly recommend this store and its staff.many thanks.
February 15, 2026
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Darren, thank you for taking the time to leave feedback.
We're so pleased to hear that our Ripley store was able to meet your expectations and provide you with a 5 star service throughout.
We hope to assist you again in the future. Take care.
Absolutely fantastic Andrew made the…
Absolutely fantastic Andrew made the purchase easy
February 4, 2026
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Kelly, thank you so much for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Ripley Store.
Thank you again for the recommendation. Take care.
brilliant service much better than any…
brilliant service much better than any other carpet shop I've ever been too
serviced by Matthew and Andrew
January 20, 2026
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Ray, thank you for taking the time to leave a review.
We're so pleased to hear that your happy with the service you recieved from our Ripley store.
Thank you again for the recommendation. Take care.
Reply from United Carpets & Beds - Ripley
Hi, thank you for leaving our Ripley store such a positive review!
Carpet and Lino
The people were lovely and did an excellent job and even helped me move furniture when my partner was out. However there is a few bubbles in the lino that was fitted but nothing I can’t sort myself as I know the fitter wasn’t feeling to great but still kept a great attitude and did the job.
November 11, 2024
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Abygaele, thank you for taking the time to leave us a review! Its a pleasure to hear how our Ripley store provided you with such a great service and the fitter did an excellent job. Thank you for being so understanding about him feeling unwell! We hope to assist you again in the future.
Very poor communication
Very late delivery the one saving grace was the carpet fitter
November 15, 2024
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Bernard, thank you for taking the time to leave us a review. We're sorry to hear that the service you recieved was not the service we strive to provide. Please email customerservice@unitedcarpets.net at your earliest convenience, so we can try and turn your experience with our Ripley store into a positive one.
All The Best
The United Team
Really happy, no complaints!
Really happy with our new carpet. Good service in the shop and the fitters were great. No complaints!
October 16, 2024
Unprompted review
Reply from United Carpets & Beds - Ripley
Good afternoon, thank you so much for taking the time to leave us a 5 star review! Its great to hear how our Ripley store provided you with such a fantastic service! We hope to assist you again in the future!
Reply from United Carpets & Beds - Ripley
Hi Lea,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ripley
Reply from United Carpets & Beds - Ripley
Hi Jeanette,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ripley
This is a brilliant branch of the…
This is a brilliant branch of the company, it's so good to have such a reliable, friendly, quality shop like this locally. Always great service and advice, never beaten yet on price.
June 20, 2024
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Matt,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ripley
Good quality carpet
Good quality carpet, good quality fitting and really good value for money, I’ve had carpets from United before and also a bed, always satisfied
June 14, 2024
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver a professional service and get you a great carpet at a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ripley
Went in the Ripley store and nearly…
Went in the Ripley store and nearly walked back out. The store has broken windows and looks scruffy. We did go in and was greeted by a lovely man behind the counter. The service was good. When the price was given to me over the phone they then charged me
£109 for fitting. I thought I got free fitting when I purchased underlay???? Fitter came and was good but left all the off cuts everywhere.
October 21, 2023
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Nicola,
Thank you for taking time to leave us a review.
We are delighted to hear that our in-store sales team delivered a high level of customer service.
In regards to the store appearance we are disappointed to hear that the appearance was not up to our usual standard and we will investigate this further.
In regards to your fitting, I have been in touch with the store and you didn't pay for fitting as you bought underlay however, there is a surcharge for carpet fitting on stairs. All the information regarding our free fitting offer can be explained here: https://www.unitedcarpetsandbeds.com/free-fitting
If you need anything else or want to have your invoiced explained please contact aftersales@unitedcarpets.net and we will be happy to explain this further.
Once again thankyou for taking time to leave us a review.
All the best,
United Carpets & Beds Ripley
Great Value, Great Service
We have always found United Carpets to provide excellent service and the last time was no exception. Martin at Ripley provided us with the advice we needed, took our order and gave us the fitting date we had requested. The fitter turned up promptly, was polite, pleasant very neat and efficient and the finished result looks beautiful. We know the budget carpets we chose will perform very well, as we have bought similar ones in the past.
October 13, 2023
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Susan,
As a loyal customer we appreciate you taking time to write us a review. We are so glad to hear that you had a wonderful experience at our Ripley store and love your new carpet.
We can't wait for you to visit again soon.
All the best
United Carpets & Beds Ripley
Looked in so many bed shops
Looked in so many bed shops, we were beginning to give up. So glad we went into United Beds. Perfect bed, good price, helpful staff. Delivery on time and all packaging taken away. Very happy.
September 19, 2023
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great from start to finish
Great interactions with Sam, Sam and Martin, helped me choose the right kitchen flooring, new skirting boards and bedroom carpet. Fitted to a high standard between the dates I requested and I am really pleased with the result. I will use this business again 😁
August 3, 2023
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Andrew
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service and quality carpets
Great service and quality carpets. Highly recommend Ripley Store.
June 1, 2023
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Julie
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brilliant carpet shop as staff were really helpful and friendly.
They went through every step with me so I got the best deal and the best carpet for my stairs. I was originally going to gave a different type but they explained it would not last long on my stairs as its not the correct type of carpet for the area. I always thought you could have any carpet anywhere but they explained the difference. Will definitely go there in the future for other rooms.
June 6, 2023
Unprompted review
Reply from United Carpets & Beds - Ripley
Hello Lara,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Initial visit to Ripley store was a…
Initial visit to Ripley store was a great experience. Really happy with the carpet that was chosen and was able to have it how we wanted it. Unfortunately, the fitting was very poor. Some of the carpet was loose and bulging, poor fitting on the edges and I've had to go back around and trim and tidy all the mess. The door threshold to the kitchen also fitted WAY to far into the kitchen and now struggle to close the door. Fitters also took in a very expensive parcel whilst they were here and did not tell me that they had accepted it, which I only found later on in the day after waiting in for it!! My brand new sofa, they stuck a sharp implement into it (likely to 'put it somewhere'). Finally, left all the mess and excess carpet, all against new freshly wallpapered and painted walls which were covered in rain, so I've had to repaint some areas. Won't be coming back to united again I'm afraid.
April 21, 2023
Unprompted review
Reply from United Carpets & Beds - Ripley
Hi Luke
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net
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