United Floor Covering Reviews 

We have worked with United Floor for two carpet installations now (master bathroom small area, and living room). Both experiences were outstanding. They helped us select great quality carpet and recommended padding. One of the carpets had a "fold" in it -- originated with the manufacturer -- and they worked with us to get the problem sovlved. Really personal service and the installed carpets look and feel wonderful. Pricing was reasonable and well worth it, given the level of service. Highly recommend.

The process from start to finish was very easy and the job was well done.

They gave good flooring recommendations in the store and we appreciate the hard work and good job of the workers installing the floor.

Best service and quality around! Would not go anywhere else!!

Professional installers easy to work with. Flexible to make a quality installation. Sales and office staff #1.

I had a wonderful experience with Carpet One/United Floor Covering. My house was done in a timely manner. The work crew was neat and courteous.When there was a problem, it was handled immediately. Everything was done beautifully.I would recommend them to my friends.

We have used this company several times. We are always treated well and the installers that they sent out to install the flooring are also excellent. They will always be our choice for flooring.

The installers were timely and very pleasant to work with. I'm very pleased with my new carpeting.

We couldn't be happier with our new flooring and our experience with everyone at United Floor Covering, especially Bob, Tony, and Joe. Bob very patiently put together several estimates for us and asked us questions we didn't think to ask him. Tony and Joe installed our new flooring and baseboards; they were with us for two weeks and really know what they are doing every step of the way, from tearing out and prepping the old floors to giving the new ones a final polish. We will recommend United Floor Covering to everyone and when we are ready to do the carpet upstairs we will just go right to them. Ultimately, we felt we were in very capable hands, our floors look fantastic, and this was an excellent experience!!

If you want the job done professionally look no further. United Floor Covering-Carpet One has a very large selection of floor covering to choose from and the always friendly, ready to assist office team are a shining example of quality customer service.

United Floor Covering came thru with their word They were very accommodating with our questions and delivered their service to expectation. Well done!

United Flooring in Merced has excellent customer service. Consistently reliable, honest, and fair.

We had tile put down in all 3 bathrooms, kitchen, dining and laundry rooms. The installers did an excellent job, very friendly and knowledgeable. The tile looks great especially around the door frames where they cut under the trim and door frame itself. Can't say enough about these guys. Great hire for United Floor and a Great Job!!!

The product installed had no resemblance to the sample provided by United Floor Covering/Carpet 1. Although we realized that there would be some variance because it was a natural wood product, the sample showed almost no variation in color, while the installed product varied dramatically with many pieces much darker than the sample. The sample had no prominent knots; the product had numerous dark knots and filled areas. We made our likes and dislikes clearly known to the salesman. We never would have gone with a sample that looked like what we got; we would have rejected it out of hand. The salesman called us many times prior to contract signing (sometimes twice a day); we did not hear from him again after that, except for a brief visit on the first day of installation. When we expressed our concerns over the coloring/variation, he said relax and guaranteed we'd love. Not loving it!!!
Midway through installation we contacted Dave and requested he visit and bring the sample. He came the next morning (without the sample). He again expressed our concerns over the coloring and extent of variation; he said he personally liked the variation. Silly us, we thought that what we liked was important. Guess not.
We had no issues at all with the installers themselves. They did the best they could with the product they had to deal with, even though they said it was much more difficult to install than most hardwood floors.
The sample was not representative at all. This is certainly the fault of the distributor; if United Floor Covering had previous experience with this particular floor they definitely led us astray as well.

Bob B. gave 100% to source the bamboo flooring I wanted which was not available locally, and at a better price than the only other company in town which carried bamboo. Once the shipment was received, installation was prompt and professional. The work was completed in 1-1/2 days, at minimal inconvenience to our comfort. United Floor Covering is a local company. I strive to hire and shop locally as much as possible to support our community. It's a double win-win to shop local and get excellent service as well.

Very happy with the final outcome. We have used them before and would recommend them.

The sales staff were most helpful in guiding us to make a final selection that suits our lifestyle and compliments our interior design. The installers, Lennie and Dave are real pros and their work ethics, dedication to perfection, and detail can only be matched at best, but not exceeded.
One comment on a constructive criticism note is our bid did not spell out the exact rooms to be done- only the total square footage. Our entry way was not included in your original bid and had to be added on later. Although, we were not charged for labor but additional flooring material needed to be ordered and billed. We received other bids from your competitors and they listed the rooms by name that were to receive new flooring. This would have prevented the confusion we experienced. A rather small hiccup as compared to our total satisfaction. We look forward to dealing with your company in the future.

The installers of the floor covering were here on time and the day that was promised to me. It is hard to find contractors to take a vested interest in asking the consumer how they like their work or are you satisfied with the flooring. This was quite impressive to me coupled with the fact the contractors wanted me to be satisfied. I am very happy and you can be assured that if I would be in need of anymore projects for floor covering, you will be the first company I would choose.

Truely a great company to work with. From the office staff, sales, to the install crews, our experience was great.

We were very pleased with the outcome of a hardwood floor installation. I highly recommend Carpet One.