Sharon is an asset to your team. I wasn't expecting such a fast and efficient response over easter time, but she's done everything possible to try help, very understanding and polite. I cannot faul... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The operator was very knowledgeable and managed to make sense of my erratic bills caused through a leak. My landlord Riverside has been most unhelpful and I’ve had to raise a complaint against them. I... See more
Company replied
I was in receipt of ESA but that stopped on my 66th birthday and I am now receiving my state pension. My water rates were taken directly from my benefit. I phoned United Utilities to make a new arrang... See more
Company replied
Always speak to a person. Human, understanding and helpful, even when queries are not straightforward. Not "money grabbing" empty properties are not charged. Water quality is 100% Thank you.
Company replied
Company details
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.5
Excellent
4K reviews
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May use AI-assist with repliesRead more
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Top marks for customer assistance.v
Out of all the various organisations I have had to contact following a family bereavement, United Utilities have been the most helpful and easiest to deal with . I think the fact they are based in the North West helps a lot🙂.
April 17, 2026
Reply from United Utilities
Hi Dave, thank you for getting in touch and I'm glad to hear that our team was helpful during such a difficult time. Please don't hesitate to get in touch if you need anything else in the meantime. Take care, Adam
Swindlers.
Swindlers.
They just debited £103 from my account, without telling me about the increase from the previous monthly charge of £97, which was bad enough.
Unacceptable to charge a UC claimant £100 a month for water they cannot even drink. Water meter or no water meter, this is a bog standard 2-bed residential flat, not a public swimming pool.
You can't just bill what you like without adequate justification. That's robbery.
Immediate refund, please. Also a callback without having to waste half the day on call centres.
April 17, 2026
Unprompted review
Reply from United Utilities
Hi Claire, I'm sorry to see your review and I would like to look into this for you. If you have access to social media, would you mind sending us a private message with your details. Alternately, if you would like to message us via WhatsApp you can follow this link - https://www.unitedutilities.com/help-and-support/contact-us/ Thanks, Adam
Water Meter Enquiry
I wanted to install a Water meter to save money on my annual water bill. Due to circumstances , they were unable to fit one. However due to personal circumstances, I qualified to be on a different tariff and got all the new paperwork for it before the 1st April. This was done within days. Great customer support, thanks.
March 18, 2026
Reply from United Utilities
Hi John, we're happy to hear that we could assist you with a more suitable tariff, even though the water meter installation wasn't possible. We appreciate your positive feedback and are glad our support was helpful. Take care, Adam
It was very easy to cancel do to moving…
It was very easy to cancel do to moving your employers are very polite and helpful
March 4, 2026
Reply from United Utilities
Hello Wendy, thank you for taking the time to share your recent experience with us, and I'm pleased to hear moving your account was an easy process for you. Let us know if you need anything else in the meantime. Have a good weekend, Adam
Disgusting
Disgusting. My latest bill shows £194 in credit yet they carry on taking a direct debit for £33 each month. They must be making a lot of interest on customer's money that doesn't belong to them. It's shameful.
April 17, 2026
Unprompted review
Reply from United Utilities
Hi there, I'm sorry to see your review. It sounds like you're being billed via a water meter, and it's normal for you to build up a large credit ready for your next water bill. We currently read your meter and send you a bill every 6 months, and the payments made during this time is then used to clear the next bill, which means you don't need to pay this in one go. If you have access to social media you can send us a private message with your details, and I will take a look for you. Thanks, Adam
Please take a look at this job you says completedPlease take a look at the job that you…
Please take a look at the job that you claims been fixed ive seen bad jobs before but this is on another level what as actually been done within the pavement its still got the block i wedged in so nobody would hurt themselves ive took a photo and a video of what ive been told thats now been comleted please take time to take another look ive no words for it because its the worst ive ever seen in my life nothing as been done at all except a small amount of magic tarmac around the perimiter of a breeze block that i wedged into the pavement so nobody could sue your company if anyone hurts themselves i will have all the evidence that anyone would need
March 2, 2026
Reply from United Utilities
Hi Anthony, we’re sorry to hear about the condition of the work. The concerns you’ve raised will be reviewed by the relevant team straight away. Thanks, Beth
To speak to someone who understand your problems and helps in solving them.
Not waiting for too long to get an answer and speaking to somebody was pleasant and helpful.
April 15, 2026
Reply from United Utilities
Hello, thanks for your feedback. It’s great to hear you got through quickly and received helpful support. Beth
Excellent service either way a smile
Excellent service either way a smile. Thanks
April 17, 2026
Unprompted review
Reply from United Utilities
Hello Ross, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
25 years of sheer hell
After dealing with United utilities over a period of 25 years. I think I'm qualified to say how poor the customer service is & how bad the water supply is in all 5 addresses I've had in similar postcodes. The website needs an upgrade the call centres are horrendous the delays in responding are that bad that they'll pay you compensation because the employees know how rubbish everything is. I don't think I've ever dealt with a provider that's so incompetent. If we could move we would so would all of our neighbours. An absolute shambles whoever owns & runs it should be ashamed & embarrassed. They're not - they're in complete denial & couldn't care less. Even having the nerve to increase charges. Disgrace Dont bother replying with your AI / Bot copy pasted paragraphs because nothing ever gets resolved. Why should I repeatedly chase you ! ?
April 2, 2026
Unprompted review
Reply from United Utilities
Hi there, thank you for taking the time to share this feedback. We’re really sorry to hear about your experience, and we’d like to look into what’s been happening for you over the years. If you’re willing, please contact us via our social media channels so we can review this properly and try to get things resolved. Thanks, Beth
Customer Experience
From my experience, setting up my account as a first-time buyer with United Utilities has been excellent. The staff have been so helpful, enthusiastic, and kind!
Having not much experience, the team did not mind all my questions and clarifications no matter how silly I felt.
Thank you all.
April 2, 2026
Reply from United Utilities
Hi Harriet, thank you so much for your lovely review. We’re delighted to hear that setting up your account as a first‑time buyer was such a positive experience and that our team made you feel supported throughout :) Beth
Moved house and to change over to new…
Moved house and to change over to new property was quick and with no fuss at all
April 9, 2026
Reply from United Utilities
Glad to see your move was done quickly and fuss free, hope the house move went the same. Thanks for your feedback! Alex
Friendly
Friendly, not too long to wait on the phone, helpful, easily solved my problem.
April 16, 2026
Reply from United Utilities
Hi Jayne, happy to see you didn't have to wait too long to get through to a friendly agent. Glad your query was resolved with ease! Alex
Reply from United Utilities
Thanks for your feedback David, we appreciate it. Alex
I called regarding my payments to make…
I called regarding my payments to make sure they were correct.
The lady i spoke with answered my enquiry professionally and quickly.
Thank you
March 25, 2026
Reply from United Utilities
Hi Chris, it is great to see the agent was able to answer all your questions quickly and professionally! We appreciate your feedback. Alex
I queried my water usage on my bill
I queried my water usage on my bill. The customer service person I spoke to was knowledgeable and explained my water usage. No issues with her response - my misunderstanding.
April 2, 2026
Reply from United Utilities
Morning Alison, thanks for your review. We’re happy our representative could explain your water usage and that everything is now clear. Beth
stop treating us as mugs
opperator was ok..but the company stinks..you can see how much water companys hold the public in contempt by walking down any waterway and observe condoms tampons and crap in low hanging tree branches..( in my case the Irwell) untill the ceo is in jail you will forever treat us costomers like muppets....so i hope you get the clap.
March 31, 2026
Reply from United Utilities
Hi Andrew, we understand the issues you’ve highlighted and acknowledge the importance of improving waterway quality. Our Better Rivers initiative is delivering increased transparency, significant investment and targeted improvements across the region. More information about this can be found here: https://www.unitedutilities.com/better-rivers/. Thanks
Very helpfull and respectfull,customer…
Very helpfull and respectfull,customer service was exellent.can not remember the exact date when i spoke to someone.
March 23, 2026
Reply from United Utilities
Thank you for the feedback, great to see the service you received was respectful. Alex
Easy to use automated service
Easy to use automated service, payment goes straight to my account
April 10, 2026
Reply from United Utilities
Hi Eileen, thank you for sharing your experience. We’re happy the automated service made things straightforward :) Beth
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