Ubisoft Reviews 1,991

Absolute rubbish. Purchased a game that i want to redeem on their platform. I create an account as normal in my home no vpn or anything... then i get put into the US region while the game i purchased was UK region (My region). i had to email them to get it changed i couldnt change it myself. and since then it appears changed but i am still not able to redeem the game i purchased as it says its the wrong region. reaching out to their customer service and its the typical 3rd world outsourced email system when offer 0 help and just provide company provided statements. Ive been on Steam, Epic Games, BlueNet, Battle.net but i have never experienced a platform that doesnt seem to care about customer retention. i cannot redeem my game and they think i will continue and contribute to their platform?

DO NOT WASTE TIME. stick to the main platforms that know how to stream games online.

Going through Ubisoft Connect is the worst thing ever. It is absolutely awful to navigate from both console and Pc and only ever comes in useful when I'm try in change my Ubisoft name. My BIGGEST issue though, is that it DOES'T let you see any of your IMPOSRTANT account info. I can't see my password or any of the exact email or phone I have it 2 step verify to. PLUS, when you do try to look at it the only option is to CHANGE or RESET your password. All I want is to be able to look at my important info without having to change it. It's been a few years since I set up the account on Xbox and now that I have a Pc, I don't remember a lot of that info but I'm NOT ALOWED TO SEE IT!

they are so trash even when i want to delet the games they maake me log in becuase they want to make it as hard as possible to delete there program. they are trash

As many others before me.. I have lost my access to my ubisoft account with many games purchased in the past 10 years or so. Password reset does not send link to my email address and unable to recover it otherwise. After number of email exchanges with support team I gave up. Not buying ubisoft games anymore.

Orribile company, orribile games, hope they go bankrupt.

One of the worst gaming companies ever. There’s an old game called Growtopia that used to be incredibly fun, but Ubisoft has completely ruined it. The game is now flooded with bots that destroy the experience, and the new login system is a total nightmare, you keep logging in only to get disconnected again. On top of that, it’s become heavily pay-to-win, making it unfair for normal players. Ubisoft seriously needs to fix this by adding a real anti-cheat system, because right now bots can bypass everything. Until these issues are solved, Growtopia just isn’t worth playing anymore.

genuinely like pulling teeth. I hate ubisoft

One of the worst game companies I’ve ever dealt with.
I bought Far Cry 5 on Steam for £5 during a sale. After installing, Uplay asked me for an activation key. Steam couldn’t provide one, so they sent me to Ubisoft.

I explained everything to Ubisoft support, sent multiple screenshots proving my case, and even provided a bank statement showing I paid for their £5 game. Yet they refused to give me an activation key. They are seriously stuck on a lousy £5.

It has now been over a month and a half since I first opened the case. For the last two weeks I’ve been writing to them asking for any update, but there has been no response at all.

Avoid them if you can. Maybe buy only if the game is extremely cheap, but their customer service is absolutely terrible. By far the worst support I’ve ever experienced company ever.

They are way to strict and the player based matching sucks and they constanting break games without much support.

Imagine, I am coming back to the game after 5 years. I have forgotten the email I used to sign up. I gave them the Username / Password / Location / Phone number / Friends / name / Said I can give them bank details/ proof of purchase / Drivers license / Passports to all prove its me. Yet all they reply is "Thats not enough this case is closed". No human interaction no helping or even trying to guide if its mine or not. TERRIBLE SUPPORT SYSTEM

If I could give minus stars I would. My account has been hacked and Ubisoft won't do anything about it even though I can prove it with CD keys for the games I bought and that it is linked to my Epic Games account

Like the whole pathetic company just trash

I hate u why did u remove 2.5 i hate u and ur company u speds no wonder everyone’s quitting sorry and sad excuse of a gaming company

In recent years, I don’t know why. Maybe, critics of the last Assastsin Creed affected their motivation. Looks like this gaming agency likes carrot more than stick xddd But really I’m becoming old and too nostalgic about old gold games, refusing to see “underestimated pieces” Or it’s their fault to give up after some failures. Go back to roots please and that’s all we gamers need…

Got steal my acount AND THEY EVEN DONT CARE ABOUT YOU!NOW LOST ALL MY GAMES I DONT BUY ANY GAMES ANYMORE FROM UBISOFT tHEY SUCK AND THEY PROTECT SISTEM SAME SUCK!

They can improve by giving customers access to the games they have paid for and stop telling them to log into the email the account was created with even when told the email no longer exist and they are no longer with the provider. All of the information is there on the steam platform yet they still do not accept the information that they ask for. Everything that is needed to prove ownership including purchase history, ids and game information is readily and have been submitted numerous times yet they act as if no one ever changes email providers.

Ubisoft has been extremely frustrating to deal with. Support seems stuck in a loop of generic responses, and despite multiple attempts, issues with broken Ubisoft Connect client remain unresolved. Communication is slow, unhelpful, and leaves you feeling ignored. Overall, a very disappointing experience with the company.

Worst game company with worst games. Thanks for "great" launcher

Constantly logs me out of the Ubisoft account. Customer service is useless. They told me to contact my email provider and clarify the issue with them. I DID ALL THE STEPS, AND MY PROVIDER CONFIRMED THAT EVERYTHING IS FINE WITH THE EMAIL. While the launcher says I'm logged into the wrong account. I've sent in countless tickets and have not gotten any solutions from the Ubisoft support. Over one hundred hours of a game just lost, and no refund. PLEASE, DO NOT USE THIS PIECE OF RUBBISH.

I purchased Far Cry 4, but the game did not run due to an authentication error. Ubisoft customer support was unable to resolve the issue and also refused to issue a refund.