UPS Reviews 

Arguably the worst shipping company out there they don’t follow instructions then claim there was “no access” to my building even after I’ve called to put instructions over 5 times they only attempt delivery once then drop it off at a local access point which I can’t go to because I’m disabled and can’t drive so delivery is usually convenient to me

they cant even change the address.
Dont use this service.

I'm having concrete work done on my driveway and sidewalk. My medication was due to be delivered. The 21st I started on the 20th, to let them know that that would not be possible. And nobody ever helped me. I tried to change dates. And it would not let me with someone on the phone or on my own.And this was my medication that I needed.I really thank you for nothing

Order placed on Lenovo to be delivered via UPS.

Day item was due to be delivered - Took day off, delivery log stated the driver attempted delivery, which was a lie.
Day 2 - Attempted redelivery, worked from home. No update all day, just sat in a pending status
Emailed UPS, just got a sorry but it's out again tomorrow.
Day 3 - Attempted redelivery, worked from home again. No update all day again, just sat in a pending status
Emailed UPS - No response.
Day 4 - Spouse at home, yet another redelivery attempt 'allegedly' coming today. It's now 13:00, I suspect this will occur yet again.

Will update.

I never got the delivery send from USA to EU.
I got NO notifications of any kind send to me from UPS or via their services.

When contacting UPS (sender asked me to), I get vauge explaination, like they tried 3 times and now it is too late. Then they claimed to not been given access or an access code (we have a phone system at the door, when pressing a button with my name it connect to my mobile phone. I can open it remotely via my mobile phone) and I worked from home during the period.
The service was amazingly expensive and was increased in steps. I paid my vendor first, paid customs and about 1 month later (too late to allow me to pay according to their own time schedule!) UPS send me an invoice for VAT and their handling, The invoice date printed was retro-dated with about a month.
All in all, I paid a substantial sum for no delivery and have no rights as UPS says their policy is to not talk with or help the receiver.
Most messages in the tracking seems to be internal or are very vauge. I did not get any notifications from the tracking either and started to look myself when getting concerened of the delay.
Support from UPS was very poor and essentially it felt like a scam. The price was very high for a small light package, getting close to 100 USD including the VAT. More than what I paid for the good itself.
I could not pay the VAT before getting the invoice, but waiting about 1 month for the invoice seems to have held the delivery too long for their own time limit.
Anyways, UPS was vauge at all times and I feelt I have no protection or rights.

I was in Wimbledon this year, and Ben and PJ were absolutely amazing. They were quick to help my company with packages and service was exceptional.

the UPS local dispatching center at Baldwin Park area 1100 Baldwin Park Blvd, Baldwin Park, CA 91706, has the worst service, people are so rude and lied all the time, the phone number for this office is so meaningless because they'll fool you around whenever you asked for assistance, missing delivery, missing pickup, delivering to the wrong address, etc. very unprofessional, if I have the choice not to give even 1-star, I will. it is so sad that UPS hires employees like this group of people at 1100 Baldwin Park Blvd, Baldwin Park, CA 91706. Switch from UPS to FedEx or USPS if you can!

Between the UPS store corporate and the UPS capital service, I am left with an insult and a delivery on the other side of the country. Sent keys to California under their fastest possible rush, and it was delayed. We were only at the hotel a day. When we saw it was delayed, we called to have it rerouted back to the shipping address. That failed, and it delivered to CA. Now I'm in TN, without the keys, and they give me a partial refund. A month of promises that they will pick it up from the hotel and return to sender, and they never did. The store says call capital. That number says call the store's corporate. This is the company my father served for 30 years. I've been loyal to UPS because of my father's memory. Now I'm left with a torn up insult of a refund check and a month of aggravation trying to get these keys!

MISSING BOOTS, NO DELIVERY, NO PHONE CALL !

IMAGINARY BOOTS

This feedback is not going to be complete . My son purchased a pair of boots for Father’s Day. Your company shipped UPS. The parcel sat at UPS for 2 weeks . They said the address wasn’t complete. I contacted UPS with the address AND MY PHONE NUMBER . No return calls . I’ve lived here in this house for 35 years and they’ve been delivering here for 35 years . Next I started a claim with UPS . Couple of days later UPS said they couldn’t find my parcel . Then the came up with a new delivery date . Before the date arrived to deliver they then said my parcel was “ Undeliverable “ . Next message was UPS returned my parcel to Harley . I contacted H.D. Using 3 different email addresses the site shows . 2 addresses won’t accept email and the 3rd address says “ mailbox is full “. My emails to H.D. Also included my address AND MY PHONE NUMBER . NO return calls . This all started on Fathers Day . I find myself disgusted with both companies . My son that actually bought these online when at my house . He has not been contacted nor been refunded. I even mentioned to both companies involved that USPS OR FEDEX GROUND WOULD DELIVER WITH NO ISSUES . ONCE AGAIN ALL I HEAR ARE CRICKETS ! I find both UPS and Harley are lacking customer support . Here in Vermont summers go by fast . PLEASE SEND MY BOOTS ! HOW ABOUT A RETURN PHONE CALL ????
AT THIS POINT I FEEL THAT THE 2 COMPANIES INVOLVED SHOULD MADE TO MAKE THESE TYPE OF ISSUES RIGHT FOR THE CUSTOMERS.
HARLEY Davidson did get the parcel back and after over at least 3 weeks of UPS holding it up . H.D. Kept the shipping money and would not reship at my request . I asked them to hand it off to FedEx or USPS . These companies may be a bit slow but atleast the items show up . Also I’m sick of the lies !

I had a package that required a signature (an anniversary present for my husband), so I was home at the projected delivery time on the first day. There was no knock at the door--I watched out my front door and no delivery was attempted. I then received a text, from the notifications I had subscribed to on my package, that there had been an unsuccessful attempt to deliver my package (which had occurred 30 minutes prior to the text). The same thing happened on the second business day, and I called customer service after having watched the by the door for 2 hours. They were kind, and said they'd have the driver text me when he was getting close the next business day so I could be aware of the final delivery attempt. This did not happen on the third day (and final delivery attempt) and I once again received the text notifying the attempt 30 minutes after it had supposedly happened. I then called customer service again and they said there was nothing they could do but that I had to call the sender (Tissot Watches) to intercept the package. I ended up doing so and Tissot said they couldn't do anything either. Ended up just returning my gift and going to try another retailer that doesn't use UPS. Unfortunately, this was the worst delivey experience I've had online shopping. Working through their app and customer service for numerous days did nothing to help the issue. Discouraging experience.

At least once to 3 times a month I ship packages to my grandkids, and children. I live in Florida, and family lives in Washington, PA. That is a 3 day service. With all the pay offs, lay offs, we now have 5 to 6 day service delivery. I worked for UPS for almost 30 years, glad I retired. SHAME SHAME!!! Maybe the CEO or those BIG shots sitting on a beach drinking a Corona should be driving THE BIG BROWN TRUCK... For what they are charging to ship????? Can see why stock in down..

Waited in again today for UPS and yet again they have failed to deliver. This was the third delivery date they have given me and they said it was out for delivery today but now after contacting them and getting passed from one bot to another bot I have received a message saying that it will be delayed by another day. They really are ABSOLUTELY USELESS. I WOULD NOT RECOMMEND THEM TO ANYONE. and I definitely would not use them to send a parcel with them.

It has the worst website, impossible to register. Asking for the verification code from email and says it’s not correct. Then there’s no way to get another one, it shows an error. But the delivery service is ok

Always a great experience at the UPS Store location at 13123 E Emerald Coast Pkwy Ste B, Inlet Beach, FL 32413.
Everyone on the staff is super friendly, helpful, and makes me feel welcome from the moment I walk in.
They make everything easy and efficient, and they're always happy to answer any questions with a smile. I'm always impressed by how fast and well-organized everything is. The service is excellent, I never feel rushed, and I rarely have to wait. Even when there is a wait, it's never very long.
In fact, there's another location much closer to me, but I choose to drive to this one because the staff and service are consistently outstanding. It's not often that you find a business that truly values both great customer service and my time.
I definitely recommend checking them out. I'll be back for sure!

They delayed my parcel by 2 weeks (internal issue) and they charged me 6.90 euros per day around 110 euros total for storage cost. They are completely scam company I will make sure none of my friends or family will order from these scammers ever again. Also customer service are complete garbage they are trained very poorly.

really bad!!! hard to believe that it ones was the roll model for other businesses; best of luck to your degeneration!!!!!!!

This is the worst shipper in the United States I purchased a guitar from a dealer in Riverside to be shipped to me in Fillmore 110 mi away UPS shipped it all the way out to Florida and then are in the process of shipping it back to me so it's making a 5,000 mi journey in the heat of the summer it was supposed to be delivered tomorrow but I got a notification that is being held up another day due to weather seriously when will this company go out of business I'm going to start asking companies that I'm purchasing something through that are shipping if they ship UPS I'm not going to use them straight up I'm going to tell him I'm not using you cuz you ship UPS and it seems like the only legitimate company that ships on time is Amazon so honestly UPS should go out of business I wish they would it won't hurt our economy one bit terrible terrible company and there's nobody to talk to what a surprise

worst company ever , they lie to you about your delivery then treat you so bad when you try contacting them , absolutely disgusting manners and services , avoid at all cost!!!!!!!

I was really hoping for better. The dress I received was lovely, but the wrong size was sent. I tried contacting customer service to get it sorted, but it took forever to get a response. When I finally heard back, they were unfortunately not very helpful. Plus, the delivery took longer than expected, which just added to my frustration. I ended up needing it for an event that I missed out on. It’s a shame because the design was exactly what I wanted.

The driver said he delivered it but it was never seen.