UPS Reviews 

My package from the VA has now been delayed for delivery for three days. I tried to call, but I got hung up on. I tried using the messaging part of the website, and it's just bad AI. If you send something, use any other delivery service but UPS; they suck.

4 packages lost in 2 weeks, and claims take weeks sometimes months. UPS in Addison, IL should be shut down, or gutted from the inside out. They have clowns working for them, with NO care in the world. Rude, Obnoxious, the list goes on. I ship 25+ packages a week, and moving to FedEx.

Truly awful. Was told parcel would be delivered 8th July, waited in all day, no delivery. Checked tracking which says "2nd delivery attempted" Absolutely wrong. No one knocked, no card left. No idea when they will "attempt one more delivery". Also, packet would be small enough to put through letter box (which they have done previously). If they don't step up to the plate, my order will be returned all the way to Sweden. What a hopeless company,

This is one of the worst services in America. It is worth it to pay more and use another form of shipping. Horrible communication, horrible phone service, horrible support agents. I spent well over $1000 shipping 11 large boxes to my new location after moving to another state. Some of my boxes did not show up, but they showed as delivered on their site. I tried to get assistance, and they were giving me the runaround with photos of packages that were not mine. They transferred me so many times on the phone, and every time I had to wait. How can this company stay in business with this type of practice? Basically, you are screwed if you have a lost package unless you find it on your own. The policies are also insane; they can't help if you dont have an account. I am so angry that I can't get my belongings that were really expensive. Just take your business somewhere else. UPS is not worth the headache and stress.
C. R.

If it had let me keep 0 stars, I would! UPS is terrible. I will always check from here on out if they are the shipper. They will lie to get you off the phone. They do not care if your packages arrive on time. They are making the claims harder than they need to be, so you will just give up! UPS lost my package, gave me the runaround for 2 days before they finally located it, and delivered it 5 days late. At that point, I was out of state and could not use what I ordered, and now they do not want to refund me the $248 extra I had to spend trying to make up for what they lost! If you can choose your carrier for shipping go with FEDEX!

Made appointment for notary service there. Waited in line for the one notary - then, machines all went down, and notary had to read all private information to see if it was the kind of document they could notarize.

Abominable service. Go elsewhere.

This is the fourth day that they inform me that the delivery is scheduled for today.First two days at the end of the day they informed me that it has been rescheduled, then not even that any more. They keep changing the status of the delivery on the tracking page. They have a customer service online and on the phone, both are completely incapable old-fashioned automatic agents (not even AI) which only explode your frustration, and there is no way to reach a person. When I ordered, the expected delivery at the seller's page was four days ago.

UPS is not what it used to be.
Lousy delivery updates.
Constant ridiculous delays.
Terrible customer service.

UPS customer service is trash! Trash! Trash! I ordered a phone 2-3 weeks ago the same day I ordered 3 more phones. I have not received the single phone yet! I have called T Mobile and UPS multiple times attempting to get this matter resolved!! To no avail no resolution. They put you on hold when you ask for a manager UPS will say you can’t speak to a manager or supervisor, and then they hang up on you. T mobile will put you on hold and while you’re holding they will talk shit then when they realize you hear them talking shit they hang up on you. These folks do nothing but give you the run around…. T mobile says call ups and cancel the order then UPS says T mobile has to call since T mobile is the sender. So bogus BS all around!!
This happens every single time I have called about my order.

UPS now utilizes World Wide Express for billing and customer service and it’s a horrible experience. I’ve been using UPS for over 25 years in my business and I’m ✅ DONE

UPS location on Wheatland and Cedar Ridge in Duncanville,Tx had the rudest manager I walked in the store to drop off an Amazon return,he saw me standing there waiting he summon another worker who was busy doing something else He said "come help her" "your people" she said no "your people" not sure what I walked into the young lady helped me and as I was walking out another customer walked in the man said " Sir do you have a drop off" All I could think about is why wouldn't he assist me but assisted the man. I had a drop off THE HEADQUARTERS might want to check on that UPS store being rude and being selective as to who you will help shouldn't be tolerated. He shouldn't be a manager are a worker.

The company is great at picking up and dropping off, which is the most basic function of their service.

But I waited on the phone for 3 hours today to talk to a customer service agent to return a Zebra printer that was shipped to us by mistake before I gave up.

Expensive package was damaged during transit, I had made a claim for the damage, included the photos they requested on the website. Did not hear back for weeks, then they contacted me saying they need the exact same photos I had submitted in the claim. I emailed them back saying that the photos were submitted when I put in the claim. They canceled the claim a day later saying they could not get in contact with me.

Enter the building. Then walk away with my parcel. No knock on my door. Non-delivery

Expected two separate parcels that Amazon regrettably outsourced to UPS. The first driver reported that delivery was attempted, however I was home at the time and can confirm that no such thing occurred. It has now been delivered to a local collection center, so my reward is carrying the large box back.

UPS tracking reports that I requested a rescheduled delivery date for the second parcel. Again, this never happened.

It is clear that UPS drivers are overburdened and will inaccurately report to decrease their number of deliveries. The company is simply untrustworthy. Avoid!!!

Very disappointing and unacceptable experience with UPS.

Tracking number: 1Z5F71W96807081132

My parcel was opened/damaged during transit and the tracking information states that the merchandise was discarded. The shipment has been stuck in this situation for around 14 days, with no clear explanation, no proper damage report, and no confirmation that the parcel or its contents will be returned to me.

If UPS opens or damages a parcel and then discards the goods, the customer deserves a transparent explanation, photos, a detailed report, and a serious resolution. Instead, I have received vague information and the parcel has effectively disappeared.

If the package is not returned to me, I will have no choice but to consider filing a formal report with the Italian police.

This is an unacceptable way to handle a shipment, especially when the contents have value. I cannot recommend UPS for important shipments.

Charged so high and do nothing.
Contact via WhatsApp customer service no response at all, keep showing bot only. Bad service and the customer service do nothing, don’t ever use their service anymore , who use who regret

Package delayed, and I’m willing to pick up the package myself since it’s not too far from my house. They said no and I have to wait for rhe package to be deliver. no accountability for a big company I would give 0 star if I could

I live in a 3-story home with the main floor being the third and our doorbell isn’t working. I ordered a package that required a signature. This morning, my UPS driver allotted no time for me to descend to the first floor to receive and sign for my package. We called customer service to try to schedule a re-attempt, we weee successful initially but then received a call from the access point in Ft. Walton Beach, FL. Lady was extremely rude and told us the package would not arrive today. We called general customer service and she reiterated that it was extremely unlikely that the package would be delivered today. Our guy decided to re attempt today without changing his method. I found the note on the door when I went downstairs to check something. Extremely bad customer service and delivery guys. Will update when package arrives.

Very bad business management. My parcel was brought when I was not around. I saw the slip left on my door. I called customer service. I was told that the parcel would be delivered between 3 and 4 pm. I got home at 2.30pm and found that they had been there . I called to ask the office where the parcel was so I could pick it up. They were going to charge me $11.50 ! I had already paid for shipping ! Why should I be charged again when it was Ups who could not deliver at the promised tim e and why should I be charged if I offered to pick up my stuff? Now the merchandise is going to be returned instead of letting me pick it up!
Anyway, I don't usually do any business with UPS. Why should I do any business with a company like that when we have FedEx and USPS? Those are excellent organizations who know how to do this business of delivery