Ups Reviews 

Google use UPS for shipping as part of their RMA process for phone repair to their factory in Poland. Phone was dropped off at kiosk in Celbridge, Ireland for collection. It's been 8 days and still not picked up. Impossible to get anywhere with call centre guys as they promise it will be picked up in 24 hours, and each day its still not picked up. I've spent hours on the phone with them trying to find out why. There seems to be no co-ordinated effort to resolve this. Not sure where to go with this next, it's an expensive phone and I don't want to loose it.

Completely unreliable.
They delivered one of my packages to the incorrect address even though an eircode was specifically provided.
They also claimed to attempt to deliver a separate order but no attempt was made.
It has now made me avoid using any company that uses UPS as a courier.

I received a notification yesterday that the parcel I was waiting for was delivered, but it was delivered to the wrong address. The proof of delivery showed a completely different building.

I reached out to the customer service, and they let me know that they would escalate this to find a solution. I called today again to follow up on my request, and it turns out they closed the request because "they tried to reach out to me, but they couldn't". When confronted about this, the agent just said that the parcel was not an urgent one. As if that would be reason enough to lie and just close the ticket without even looking into this.

I have never had so many issues with parcel deliveries as with UPS. By extension, I'll avoid any shop that uses them as a delivery company.

Update: I received a call out of nowhere today from the UPS driver that, I guess, delivered my parcel to the wrong address. He wanted me to sign a form that confirmed that I received my parcel. I told him right away that I only ended up getting my parcel because the person who wrongly received it reached out to me, not because of UPS. His response: "But you received your parcel". I also just want to mention that I opened a claim, and it seems that this form was a way to avoid any responsibility on their end. The audacity!

I can't understand how a company of such a global reach can be this sneaky and unprofessional.

The worst company I have dealt with . Absolutely awful. They have the wrong address won’t let me update my address , it was sent to Sligo finglas Galway then back to finglas . It’s worth €500 and still nothing from them .

"Attempted delivery" - yeah, neither my phone, ring camera, or build intercom have any record of that. They lie, consistently, about delivery attempts but make you wait around all day with false promises - waste of customer time.

Want to just have them leave it at an access point? Nope - sorry, their website doesn't recognise anywhere in Ireland.

Completely useless service, how do businesses rely on UPS to deliver in Ireland/Cork when they cannot deliver on their commitments. Paid for next day express for an essential work delivery, package left the Netherlands @5pm Thursday, travelled via Germany, Dublin & Shannon and was "out for delivery" by 9.24am Friday morning in Cork. No updates since, no delivery, now Monday and help line cannot give any other info other than you'll get an update today(not an actual delivery!)! How they can drop the ball for the final 20kms from the depot, after the efficiency of their colleagues is shameful.

It is time to change service provider. I have given many opportunities to UPS, however, not even once they respected delivery times and I have always ended up disappointed, with delays, with lost packages, with inconveniences.
I don't recommend it at all!

Booked UPS for international delivery service. Package was to be picked up following day with a 2 day delivery turnaround. The package was picked up by the UPA courier 4 days later (not following day). 2 day turnaround became 3 days so a whole week later and I'm still waiting on the package to be delivered! Absolute disgrace. I will never use UPS again

“Attempted delivery” when four people were home wasn’t completed. Now in a loop with no communication at all and customer care telling me it will be delivered today. No sign. No ability to change delivery to an Access Point app doesn’t recognise the local Access Point address. Absolutely useless.

Absolute shambles. I rearranged a delivery which was originally supposed to be delivered yesterday to today. Got home from work yesterday evening to find a sorry we missed you note in my door. I went into their website today to see if it was out for redelivery and was told there was an insufficient address.... I rang their customer care and may as well have spoken to myself. I kept being told that they would not be able to deliver due to an insufficient address - no one could explain why the address was ok yesterday for a missed delivery but not ok today to deliver. Despite speaking to a supervisor I got no where. Apparently they cannot change the address, it has to go back to the sender and they can resend it again. This is a medical device that I need and cannot wait another week for. Absolute nightmare

an absolute joke was told my package would be arriving today between 1-3 and made sure i was at home because it was lashing rain and had ordered a new laptop at 5 i had rang customer service to see what was happening only to be told it was being delivered today only for it to be 7:15 still no package in sight. would not recommend to anyone

Absolutely the worst delivery company they dont care about customers,very unprofessional. Was told that they have only 2 attempted home deliveries per customer. Usually the driver call but lately no phone calls and never know when they are coming or if not home they use to leave the package with the security or in the security box in Custom House Square but now never happend anymore. I got an email saying the package will be delivered inext day and no one came. I was home all day long but the delivery guy didn't come. I call ups and a girl named Lucila completely bored and very unprofessional said some of the drivers don't like to use their mobile phones to call costumers and there is nothing she can do about it and if i want my package they wont come again but i can go to pick it up myself from some place in Finglas. Very disappointed of the services they provide for a paying customer, completely useless. We pay for this services so they should give their drivers an work phone and proper training. We can't take days off work how many times a week they want.

Was waiting for a package, said it wasn’t able to be delivered. I rang customer service and instead said I want to collect it from their depot. I showed up at depot and was told they couldn’t find my package, told they will ring me in the morning with an update when it’s found. It’s an important package and is needed asap hence driving over an hour to go collect it.
Terrible terrible service

I had 2 parcels booked in for collection driver never bothered calling to collect instead he put down I wasn't home for 1 and the other said parcel wasn't outside the door like I said it would be, 2 different responses for not picking up 2 parcels at same place, 2 lies about me instead of just saying he couldn't be bothered to do it very unprofessional

Normally I wouldnt time writing a review but it really warrants one. How is it possible UPS still exist as an international courier service? I use them 2x a week for parcels to EU, next day delivery. My customer expects it to be delivered as do I. Arranging a pick-up is useless, I dont know how many times the driver just passed by and didnt pick up, even though I contacted him like an hour earlier!!! As a result of this I started driving the 10km to town to a designated drop-off point to make sure it will be sent. Sometimes they dont even collect from there quoting "he must have been too busy". When you contact them on the phone, 9/10 you get someone who is to be honest, incomprehensable. Their English is amazingly bad. They give false promises that someone will call / email back within 1 hour. They never do. It just sounds like no-one at UPS cares. Bad service, bad delivery, customer support. It should be investigated.

No wonder UPS pretax profits went fell by 73% between 2024 & 2022, they can’t even find their own UPS locations listed on their website 🤦🏼‍♂️all other curriers have no problems finding parcel locker location, UPS however struggling to find their own delivery box!!! (i.e parcel locker)

I’ve nothing more to say

ps i had a reference link bellow to back my above statement, however links are not allowed in reviews.
If interested, type in Fedex and rival ups Ireland.

Paid extra money for a guaranteed delivery on friday, 6am its out for delivery, 6pm comes no delivery, called customer service they confirm its end of day guaranteed which is 7pm, its now monday and its still saying out for delivery since Friday, the item is useless now as I've gone on my holiday, I'll now have to return it and pay the shipping back to Italy from ireland, useless company,

Shocking service, getting messages that my package is delivered when it's not , when you ring them the people on the phone don't even speak proper English, and all the co workers are been really loud in the background, very unprofessional

I do not know how they're still in business. They must be throwing packages away or they've a mountain of undelivered goods somewhere. They either "cannot complete" delivery or someone called "Dave" signs for it. Dave seems to be making out like a bandit
Absolutely HORRIFIC company. I've no idea what they do cause they don't deliver

Absolutely shocking service with numerous oh we are so sorry this has happened but then same again. 10 calls and so much time wasted and cant do simple tasks

Sort out a shipping label and go through the whole process to be told you need an account, say that at the start, then website does not work technical issues. Then go find a photocopier and printer at 4.30 pm and we will collect at 9 am. Not happening. moved the collection to monday, driver calls to collect today. Joke of a service