Seriously make absolutely certain you follow their website instructions to the letter. I have completely renewed two doors without any difficulty or problems so 5 stars there. Communication is non exi... See more
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I ordered two cylinder locks from UPVCStore which arrived promptly. I reported an issue with one of the locks to which they responded immediately and sent a replacement. I would say that my experience... See more
Don’t use them -time wasters I have been charged for priority tracked delivery and after I called them lady said it will take another week to investigate and send it over
Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... See more
3.7
Average
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
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not all delivered, no one is answering, damage handles
August 30, 2023
Reply from UPVCSTORE LTD
Good Morning, I apologize for any issues with your order! Can you email into sales@upvc-store.com and our team will look into this for you! We have no emails relating to this order
Good service
August 28, 2023
Good service
Good service, they supplied me with the correct gearbox from my description which arrived promptly at a very good price.
August 26, 2023
Delivered quickly and well packaged
Delivered quickly and well packaged. Wasn’t exactly the same as the one I had to change but with some adaptions worked perfectly and saved me a call out from the useless Window company I unfortunately used for my windows, Supaglazing.
July 24, 2023
Very help full
July 23, 2023
Helpful service
Your colleague identified the right backset for me and it was delivered very promptly and worked fine
July 26, 2023
Not arrived yet ordered had a two day…
Not arrived yet ordered had a two day window on for delivery still ent recieved, messaged and they are looking into the warehouse, hope they find it!
July 26, 2023
I ordered on line but had a slight…
I ordered on line but had a slight mistake in the colour of the item I ordered. I made a phone call, the order was corrected and received my order within 3 days. Very helpful staff and quick service.
July 26, 2023
Reasonable price though not cheapest
Reasonable price though not cheapest. Good service and knowledge of industry and plenty of stock available.
Would highly recommend.
Nice people to deal with
July 23, 2023
My initial contact proved positive
My initial contact proved positive. I had selected my item and they helped with the parameter changing (sizes). I paid for the item and received it very quickly. It was a perfect fit. I had it installed within 30 minutes and it works perfectly.
July 23, 2023
I was a very good experience
July 23, 2023
Helpful and quick.
July 23, 2023
The customer care from UPVC store is… a shambles
The customer care from UPVC store is that of a shambles at short. I paid £50+ for a French door lock that was required urgently so I paid for next day delivery on the 10th of July 2023, the item was confirmed delivered on the 12th but nothing to be seen. I emailed multiple times asking where it is as I have no information on the signature address etc - took over a week to find out that it was ‘with one of my neighbours’ and then another week to find out specifically that it was with 76 on my street. I knock on the door as I did previously and the door is different to the image on the royal mails confirmation of delivery.. no package. I contact UPVC that it’s not with my neighbour they send me a repeated email, after this I request a new item sent out or a refund as it’s THE SENDERS RESPONSIBILITY to find out where that package has gone if it hasn’t turned up to the correct address. It’s now 17 days later, my back door has no lock and is being tied by a shoe lace and I’m £50+ down with no help from UPVC store.
If you want a headache and a chance of your house being robbed then deal with UPVC
July 27, 2023
Unprompted review
Reply from UPVCSTORE LTD
Hello Callum
I am very sorry you feel this experience is not satisfactory. Unfortunately as the product has images of where it has been delivered and this also matches up with Google Maps we are unable to refund this for you
Kind Regards
Jack
Excellent product and fast delivery.
June 30, 2023
Great Company
Easy to find what you need, as all items have dimensions attached. Great service and fast delivery
June 26, 2023
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