UPVC Company Reviews 

960
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and professional staff. Many people highlight the reasonable pricing and great value, often finding the company offers the best rates after research. Consumers frequently commend the efficient installation process, with work completed quickly and properties left clean and tidy. However, some customers noted issues with product quality and fitting, such as cold air from windows, loose handles, condensation, or significant water ingress from installation. Others experienced communication problems, delays, incorrect measurements, or a lack of interest from certain staff members.

What people talk about most

Service

People report positive experiences with service, often describing it as excellent and first-class from start... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Product

Consumers are delighted with the product, especially new doors and windows, which are often described as high... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight and satisfaction with their new... See more

Price

Reviewers mention positive feedback about price, consistently finding prices to be reasonable, competitive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely delighted with our new Patio Doors What a brilliant company totally transparent with a fantastic choice and the price was amazing

Company replied

Rated 5 out of 5 stars

Firstly - no pushy sales pitch. Got my quote, happy with the price , 4’weeks for installation date. Arrived at 8:30am, left at 6:30pm. Absolutely delighted with the end result, 6 news windows and... See more

Company replied

Rated 5 out of 5 stars

Once again the uPVC Company have came up Trumps. Fitted our previous doors 14/15 years ago. Done All our lovely Double glazing windows 6 year ago and have just Fitted our beautiful Front and Back door... See more

Company replied

Rated 5 out of 5 stars

New door and side panel have made such a difference to old one. I got a black door on outside and white inside. Had large glass side panel removed as it was dated and I didn't like it. Excellent custo... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Door Manufacturer
  3. PVC Industry
  4. PVC Windows Supplier
  5. Window Installation Service
  6. Window Supplier

Written by the company

From small beginnings The UPVC Company is now one of Scotland’s largest window & door installers. Over 20 years ago Jim McGill recognised that companies were charging highly inflated prices for UPVC windows and doors. With a loan from the Prince’s Trust he started to manufacture windows & doors from a small unit in Uddingston and offered Customers a top quality product at realistic prices. The business went from strength to strength and within 5 years moved to bigger premises to meet demand for their products. The UPVC Company now employs over 70 people and all doors & windows are made using some of the latest technology and production techniques in their bespoke factory in Wishaw. The materials used in manufacture are to British Standards or higher and all products are made to the latest safety and security standards and are fully guaranteed for TEN Years. All windows have gas filled energy efficient low E glass & warm-edge spacer to further reduce heat loss saving not only money but also reducing energy usage in the home. As well as windows, over 500 door styles are available and we also have a full range of French, Patio & Bi-fold Doors to give you easy access to your garden so you can take maximum advantage of the spring and summer weather. We cover the Central belt of Scotland and have supplied over 200,000 customers with new windows and/or doors. The company's sales and installation teams are highly trained in identifying the best product for each customers’ needs and making sure that the whole process runs smoothly from start to finish. “We never compromise on quality and part of the service is that customers are not asked to part with a penny until they are completely satisfied. Our after-sales service is also second to none and I offer my personal guarantee that customer satisfaction is given the number one priority in this company.” Says Jim McGill the MD. “I believe in offering top quality at a realistic, fixed price,”


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

960 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(960)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Customer Largs February 2024.

Happy Customer Largs February 2024.

I was very happy with the way everything was explained to us before we purchased the windows and doors, this was done at the showroom in Wishaw, we went to the showroom in December 2023 and the doors and windows were fitted in February 2024.
The installation was done very professionally and speedily, the fitters were extremely careful in and around my house and very positive in their expediency of fitting out the contract.
I would gladly recommend UPVC Doors to anyone as the price was very good and their efficiency in fitting was great also.
Jim Clark

February 14, 2024
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Jim,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted you’re more than happy with your new windows and doors.We try our very best Jim to provide a first class service,providing top quality windows and doors at realistic prices.

Thanks again for the business.

Jim Mcgill
Managing director

Rated 4 out of 5 stars

Window instillation

Job well done. Staff were very professional and friendly

February 29, 2024
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Mrs Lizkadzirange,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted you’re more than happy with your new windows. Last year when we fitted your living room and front bedroom you said because we done a great job,you will get the rest of the house done and you did. Thank you so much for coming back to us Mrs Lizkadzirange we really appreciate it.
Jim Mcgill
Managing director

Rated 5 out of 5 stars

Fantastic people

Good honest hard working individuals who want to help the customers understand products aswell as get the best value for money.

More than happy to discuss nay of.my queries at the time or after the fact and we're very communicative.

Contacted myself early to advise that our windows were ready ahead of time and that they could install them sooner if I wished

Great service and will recommend to friends and colleagues

February 23, 2024
Unprompted review
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Reply from UPVC Company

Hi Ryan,
Thank you for taking the time to write your kind review, it’s appreciated.
You are such a friendly nice big guy it was our pleasure fitting your windows.
I’m delighted you’re more than happy with our service and we done a good job for you.
We try our very best Ryan to provide a first class service from start to finish and unlike a lot of other companies we don’t ask for a single penny until our valued customers are 100% satisfied.

Thanks again Ryan for the business.

Jim McGill
Managing director

Rated 5 out of 5 stars

I required 5 new windows

I required 5 new windows, because my previous experience with the UPVC door and window company was a positive experience I contacted them to get a quotation for the work. Ian Black called to measure up and prepare the quotation, no high pressure sales, just sound advice. We decided to go ahead with the work and an installation date was arranged. The window fitters arrive on site at 08.00hrs and worked all day on the installation. The fitters were skilled tradesmen and payed great attention to detail, resulting in a first class job. One of the windows had a mark on the glass, a replacement unit was ordered and fitted, no quibble or hassle just good customer service. The 15 year guarantee shows the quality of the product. Would defiantly recommend this company.

January 16, 2024
Unprompted review
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Reply from UPVC Company

Hi Robert,
Thank you for taking the time to write your kind review, it’s appreciated.
I’m delighted you’re more than happy with our service and the fitters done a good job for you.

Thanks again Robert for coming back to us.

Jim McGill
Managing director

Rated 5 out of 5 stars

french doors and windows

once again big steph and jim straight in no messing about windows and doors finished,to very high standard would definitely recommend to my family and friends, very reasonably priced.

January 15, 2024
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Jimmy,

Thank you for taking the time to write your kind review, it’s appreciated.
It was a pleasure for Steph and I to fit your new windows and French doors.

Thanks again Jimmy for the repeat business.

Jim mcgill
Managing director

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Quality & Price

January 30, 2024
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi,

Thank you for taking the time to write your kind review, it’s appreciated.

I’m delighted you’re more than happy with our service, quality and price.
We saved an elderly woman £10,000 the other week she was quoted £14,400 for 7 windows and a front door, we done the job for £4.400 inc vat with no deposit and nothing to pay until she was absolutely satisfied.

Jim mcgill
Managing director

Rated 5 out of 5 stars

Really pleased with the work carried…

Really pleased with the work carried out. 11 new windows and 1 front door installed. Communication was great from the start, no issues from initial contact right through to completion.

January 26, 2024
Unprompted review
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Reply from UPVC Company

Hi Mark,

Thank you for taking the time to write your kind review it’s appreciated.

We try our very best to provide a first class service from start to finish, the fitters Jim Steph and Colin are a credit to the company ensuring all our valued customers get a great job.

Thanks again Mark for the business.

Jim McGill
Managing director

Rated 5 out of 5 stars

Great company,first class as always

Great company,first class as always, competitive price's and great delivery,my go to company for Windows and doors 👌

January 18, 2024
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Dean,
Thank you for taking the time to write your kind review, it's appreciated.
I'm delighted your happy with our service and as always great prices.
Thanks again for the return business Dean.

Thanks
Jim Mcgill
Managing director

Rated 5 out of 5 stars

The whole process was simple. First Class

The whole process was simple. First Class

Called them they measured at a time i wanted.

They called when ready and fitted when i need them too.

all windows fitted without any issues.

I have used UPVC before for doors

December 20, 2023
Unprompted review
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Reply from UPVC Company

Hi Robert,
Thank you for taking the time to write your kind review, it's appreciated.
I'm delighted your more than happy with our service.We try our very best to ensure all our valued customers get a great service from start to finish.
Thanks again Robert for coming back to us again for your windows.

Thanks
Jim Mcgill
managing director

Rated 4 out of 5 stars

Issue resolved

Full house of windows and doors, less than 5 yrs old, kitchen (2 casements and 1 fitted section) have long appeared to be leaking air, clear on corners when rest steams up while cooking, constant feeling of a draught and that there is a window open in the room (gas vents shut)

When i was eventually able to get a call out organised after disputing the discretionary call out fee (applicable after 2 yrs) Colin arrived to "fine tune" the windows and agreed that one casement was misaligned and the centre needed packing out. Issue does appear to be solved as cooking today steamed up the entire window. Slightly concerned I was asked if "anyone had explained condensation to me" All in all, issue resolved .

January 9, 2024
Unprompted review
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Reply from UPVC Company

Hi Gill,
Thank you for taking the time to write your review, it's appreciated.
I'm delighted Colin sorted the problem with your windows.

Thanks
Jim Mcgill
managing director

Rated 5 out of 5 stars

I have to say considering all other…

I have to say considering all other companies, they are more reliable and cheaper. Installation guys are extremely good, fast and they do care about your belongings. Last final word, I am very happy. Piero

December 21, 2023
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Piero,
Thank you for taking the time to write your kind review, it's appreciated.
I'm delighted your happy with your new windows and doors.
We take very good care of our customers homes with dust sheet protctors over everything inside and out, and as you know Piero we dont ask for a single penny until 100% satisfied.

Thanks
Jim Mcgill
managing director

Rated 5 out of 5 stars

Recent customer

I had no hassle with this company. Windows ordered and completed within 4 weeks. Made a massive difference. My house feels much warmer and im delighted with the results . New door looks great.

The men arrived first thing and never stopped until job completed. Friendly staff. In and out of shop

December 15, 2023
Unprompted review
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Reply from UPVC Company

Hi Mr Douglas,
Thank you for taking the time to write your kind review, it's appreciated.
I'm delighted your more than happy with our service from start to finish.We try to ensure all our valued customers get a good service.The fitters Stevie and Colin are a credit to the company, leaving a first class job.

Thank
Jim Mcgill
managing director

Rated 5 out of 5 stars

Great company and went above and beyond…

Great company and went above and beyond with fitting windows and door ,ensured satisfaction before any payment was made - thankyou
Would definitely recommend to family and friends

December 12, 2023
Unprompted review
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Reply from UPVC Company

Hi Claire,
Thank you for taking the time to write your kind review, it's appreciated.
I'm delighted your more than happy with your new windows and doors.
We manufacture all our windows and doors from our factory ensuring you get top quality products at reasonable prices with nothing to pay until satisfied.

Thanks again Claire for coming back to us again.

Jim Mcgill
managing director

Rated 5 out of 5 stars

UPVC company for replacement windows and…

UPVC company have replaced windows and doors in my own home and a property i rent out.
They have always had swift lead times and work is completed in a clean and tidy way.

My property is much warmer and less drafty after replacing windows and doors

November 6, 2023
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Julie,
Thank you for taking the time to write your kind review, it's appreciated
We must be doing something right, as you keep coming back to us again and again for new windows and doors and as always Julie we provide top quality and value for money every time.

Thanks again for the business.

Jim Mcgill
managing director

Rated 1 out of 5 stars

Absolutely terrible company do not go…

Absolutely terrible company do not go with. Do not comply with the 10 year guarantee so basically not worth a thing.

November 27, 2023
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Hannah,
Thank you for taking the time to write your review, it's appreciated.
We now provide a 15 year guarantee and all our customers read and sign the terms and coditions to ensure they fully understand that not everything thats on the guarantee is covered for 15 years.

Thanks
Jim Mcgill
managing director

Rated 5 out of 5 stars

Just had 2 windows and patio doors…

Just had 2 windows and patio doors fitted. 3rd house I have had done with this company. Always a great job, and tidy up after.

November 22, 2023
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Erica,
Thank you for taking the time to write your kind review,it's appreciated.
I'm delighted we have supplied you great service time after time and you keep using us for all your windows and doors.

Thanks again Erica for the business.

Jim Mcgill
Managing director

Rated 1 out of 5 stars

Had two storm doors fitted

Had two storm doors fitted. Horrendous job which must have been carried out by Stevie Wonder and Ray Charles.
Firstly the guy who came to measure the doors,measured my neighbours door and not mines.
Steve and Ray fitted the doors,which don't close properly have rubber seals lying loose,gaps below the doors and one door is a different size from the other,and they also broke the glass above the doors.
Sent email with photo's to Iain in sales,on 10th Oct and he said that he would pass my mail and pictures on to the installation manager,still waiting on a reply from him after 9days or indeed anyone from the company.
My advice is don't bother getting doors from them,just buy yourself a lump of wood and gaffer tape it on your self.

Update..5th Dec.
Phoned them last week.
The number for them is a premium rate number,but they don't advertise that fact.

Guy came out today to fix the broken glass and the gap at the bottom of the doors.
Guess what?
The part he brought to fix the gap was too short again,as they cut it to the same measurement as the orginal bit on the door,which if you check above was the measurements for my neighbours doors.

Can I take back my one star and leave a negative 9 stars.

October 10, 2023
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Godan,
Thank you for taking the time to write your review.
Please accept my apologies for any inconvenience caused.
I will speak to Joe our after sales manager in the morning, i was led to believe all the problems you had with the door were fixed.We dont ask for a single penny until you are satisfied with the job.

Thanks
Jim Mcgill
managing director

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish
Highly recommend for their work

November 13, 2023
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Jane,

Thank you for taking the time to write your kind review, it’s appreciated.

I’m delighted you’re happy with your new windows and doors and we provided a first class service.
All our fitters work for the company ensuring you get the windows and doors fitted perfectly.

Thanks again Jane for the business.

Jim mcgill
Managing director

Rated 5 out of 5 stars

Very happy customer

Excellent from start to finish, pleased with the quality and fitted to perfection (9 windows + front/back door) will always recommend, thank you

November 16, 2023
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Scott,

Thank you for taking the time to write your kind review, it’s appreciated.

Scott it was a pleasure helping the fitters fit your new windows and doors.
We take great pride in our workmanship, we get great satisfaction from our valued customers being more than happy with their new windows and doors and thanks again for recommending Piero next door, he’s delighted as well😁.

It’s a great feeling ,HAPPY CUSTOMERS!!

Jim mcgill
Managing director

Rated 5 out of 5 stars

Had to order 2 windows for my shed and…

Had to order 2 windows for my shed and the UPVC Company had the best deal. Delivery was prompt and the guys are really friendly. Would definately use them again. Great job!

November 11, 2023
Unprompted review
UPVC Company logo

Reply from UPVC Company

Hi Stuart,

Thank you for taking the time to write your kind review, it’s appreciated.

No job to small Stuart from 1 window to a block of flats we will provide the same level of service.

Thanks again for the business.

Jim mcgill
Managing director

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