Upvc Spares 4 Repairs Reviews 105

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I needed a replacement door locking mechanism, and Spares4Repairs were the best value. I'd received it less than 24 hours after ordering. When I received my part I was struggling to change the latch d... See more

Rated 5 out of 5 stars

……Yes this is April fools day, but I’m not fooling….. Had a broken door lock multipoint, checked internet, too many listed, I was out of my comfort zone. Found an add for Pvcu Spates 4 Rep... See more

Rated 5 out of 5 stars

Top notch service from this company. Have tried other Upvc spares companies online but upvcspares4repairs beats them all handsdown! Ordered winkhaus door lock which was replacing an almost 15yr old or... See more

Rated 5 out of 5 stars

First Class Service. Intuitive website with relatively easy browsing. Found the product I needed and order placing was simple. Items were in stock and despatched next working day arriving by Roy... See more

Company details

  1. Hardware Store

Written by the company

If its Upvc we can help


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Packaging of a Multipoint Lock

This is the second time I've ordered a complete multipoint ERA door lock from this company to replace a faulty lock. The item was dispatched as promised with a very reasonable charge for FedEx next working day delivery. What was particularly impressive, on both occasions, was how well these long and fragile locks were packaged, being screwed to a long plank of wood and covered in protective wrapping. A straightforward swap of the identical part, completed in minutes. Perfect.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Had a broken door lock multipoint, outstanding service


……Yes this is April fools day, but I’m not fooling…..

Had a broken door lock multipoint, checked internet, too many listed, I was out of my comfort zone.
Found an add for Pvcu Spates 4 Repairs, took off the old lock and travelled 10 miles to there premises.
Don’t let the exterior put you off, this place is incredible, the amount of stock held is unrealistic, I would guess they could cover every eventuality.
In my case Michael, not that one the other one, repaired my lock mechanism for me, and the cost was staggeringly cheap,
I also managed to have a chat with Michael yes that one, great guys both of them.
Part of Gardinia windows, I will certainly put them on my preferred supplier list for future business.
Outstanding company….

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I needed a replacement door locking mechanism, and Spares4Repairs were the best value. I'd received it less than 24 hours after ordering. When I received my part I was struggling to change the latch direction so I emailed the business asking for help. Within a few minutes my phone was ringing and it was Michael the company chairman phoning to give assistance. Great customer service!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

An amazing customer experience

I decided to replace my broken front door handle, a job well above my pay grade. Allan patiently and very promptly replied to my endless emails, helped me to choose the correct product, and sent me a video link showing how to install it. Great job, thank you.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

full marks

easy to navigate website with details of items required for cross reference.
Dispatch was prompt and on time.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a lock from upvc but entirely…

I ordered a lock from upvc but entirely got the spec wrong. Totally my fault. I spoke to Michael who was totally brilliant. He swiftly despatched the correct one and refunded my original lock. Brilliant company to deal with.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Replacement door mechanism

Replacement door mechanism. I emailed with pictures on the old lock and they responded in minutes with a viable replacement as my old lock was obsolete. I ordered for next day delivery and again the product was dispatched with in minutes. It arrived next day the and fitted as described in the 1st email. Just 1st class service would use the again.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Sent them photos of the lock in my…

Sent them photos of the lock in my French door. Immediate reply with the right replacement lock. When I asked more questions they were happy to answer them. Took 10 minutes to remove and fix the new mechanism because of their help. Lock cost was competitively priced as well

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ordered at 19:05 Monday, shipped by 08:10 on the Tuesday and arrived well packaged the next day. Great service. The part was as described, a decent price and exactly what I needed and fit well. Highly recommend.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

UPVC Door Multipoint Lock, Gearbox purchase

I highly recommend this company for their excellent service, advice, and response to queries.
They were able to offer me a replacement gearbox for the lock on my door which was originally fitted in 2007. Allan responded very promptly to my enquiry, offering a suitable replacement. I ordered the gearbox that afternoon and received it next day.
The company has excellent informative videos on YouTube to enable you to successfully strip and replace the broken part.
This was my first contact with the company and I have no hesitation in saying they are the best company I have dealt with in recent years.

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing customer service

The part I received was either poor quality or used and clearly hadn’t been checked before they sent it to me. They refunded me the cost of the part but not the return postage so I was out of pocket. Really disappointing.

October 6, 2025
Unprompted review
Upvc Spares 4 Repairs logo

Reply from Upvc Spares 4 Repairs

Sorry to hear you were not happy with the part sent out and the resolution. I've no way to trace who you are from just the initials "TW", however if you can email info@upvcspares4repairs.co.uk with some additional information I can look into this for you.

Edit - having looked into this based on the email since sent to us, the part is a genuine part supplied to us directly by the manufacturer, Yale. Nothing was deemed wrong with this part or of poor quality, therefor just a refund for the item was issued. If the part was faulty then a refund for the return postage would also have been issued.

Rated 5 out of 5 stars

Brilliant

Wow, what a great company this is.
I had been having difficulty finding the right seals for my old windows. I saw the ad on Instagram and gave this company a call. I forwarded some photos, and within the hour, they had found the replacement seals and handles that I needed to give my windows some TLC. Excellent service, thank you.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Service

This is a go to place for advice and support. I had a problem with a broken lock on our conservatory. They helped me identify the correct part, provided quick response support by email (Thank you Michelle, Allen), and shipped the part within 24 hours - I received it the very next day - In a nutshell and excellent service which I cannot recommend highly enough.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Company , excellent customer service.

Absolutely brilliant company to deal with.We needed a new lock etc for our door,and didn’t have a clue what to order..I sent an email got a reply back in minutes asking for some photos which I sent.Alan got straight back to me with a link to everything that would be required.Placed the order,but experienced a hiccup with DHL,who seemingly lost the goods.Contacted Upvc spares who wasted no time in sending a replica order and also refunding me the express delivery I had paid for initially.Thank you so much for all your help and guidance.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Head and shoulders the best around

From the moment I contacted them about a new gearbox
I sent pictures they emailed within minutes saying this is the one had a link to take me to the part a video of how to fit the part saved me £130 for a guy to fit it the advice from Allan with technical advice was amazing
The best in there game by far if you need help and parts these are the goto

August 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look